ONT fibre light red

Forums › Vetta and Quic › ONT fibre light red

chaoyangnz

2 posts

Wannabe Geek

#319881 10-Jun-2025 18:38

I switched from a broadband from a provider to Quic yesterday, the account got acctivated, initially fibre light is green and I checked the ONT status in Quic dashboard is OK.

Now fibre light on ONT is red.

What should I do? there is no support in Quic and Chorus let me contact the broadband provider. I am in Auckland

Help, help,

Can I cancel the service and get a refund?

saf

221 posts

Master Geek
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Vetta Group

Subscriber

#3382570 10-Jun-2025 18:40

If your ONT optical light is red, lodge a fault from within your Quic portal.

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idanoo

22 posts

Geek
+1 received by user: 16

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#3382571 10-Jun-2025 18:40

In the quic portal, if you click on your service/plan there is a form to raise a fault. Usually if the Optical light is red it means the fibre has either been disconnected or broken.

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chaoyangnz

2 posts

Wannabe Geek

#3382572 10-Jun-2025 18:49

Thanks guys.

I already lodged a fault on Quic dashboard.

RunningMan

9184 posts

Uber Geek
+1 received by user: 4834

#3382580 10-Jun-2025 19:00

Fibre outage in Auckland CBD according to Chorus. https://www.chorus.co.nz/help/tools/internet-outages-map

ascroft

437 posts

Ultimate Geek
+1 received by user: 177

#3382604 10-Jun-2025 20:26

Pls confirm you are on the correct port on the ONT - might have changed you realise.

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RunningMan

9184 posts

Uber Geek
+1 received by user: 4834

#3382613 10-Jun-2025 21:12

Incorrect LAN port won't impact the fibre LED being red. It's a physical fibre fault usually.

And the connection was initially working so must have the correct LAN port.

Quic Broadband

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mattwnz

20515 posts

Uber Geek
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#3382640 11-Jun-2025 01:01

When I changed BB provider last year I had a similar problem. They hadn't connected me so was without internet for a day. I did get a credit for it from the new BB provider. I do wonder how common it is.