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chaoyangnz

2 posts

Wannabe Geek


#319881 10-Jun-2025 18:38
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I switched from a broadband from a provider to Quic yesterday, the account got acctivated, initially fibre light is green and I checked the ONT status in Quic dashboard is OK.

 

 

 

Now fibre light on ONT is red.

 

 

 

What should I do? there is no support in Quic and Chorus let me contact the broadband provider. I am in Auckland

 

 

 

Help, help,

 

 

 

Can I cancel the service and get a refund?


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saf

saf
158 posts

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  #3382570 10-Jun-2025 18:40
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If your ONT optical light is red, lodge a fault from within your Quic portal. 





My views are as unique as a unicorn riding a unicycle. They do not reflect the opinions of my employer, my cat, or the sentient coffee machine in the break room.




idanoo
15 posts

Geek

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  #3382571 10-Jun-2025 18:40
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In the quic portal, if you click on your service/plan there is a form to raise a fault. Usually if the Optical light is red it means the fibre has either been disconnected or broken.





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chaoyangnz

2 posts

Wannabe Geek


  #3382572 10-Jun-2025 18:49
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Thanks guys.

 

I already lodged a fault on Quic dashboard.

 

 




RunningMan
8955 posts

Uber Geek


  #3382580 10-Jun-2025 19:00
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Fibre outage in Auckland CBD according to Chorus. https://www.chorus.co.nz/help/tools/internet-outages-map 


ascroft
396 posts

Ultimate Geek


  #3382604 10-Jun-2025 20:26
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Pls confirm you are on the correct port on the ONT - might have changed you realise.





common sense is not very common


RunningMan
8955 posts

Uber Geek


  #3382613 10-Jun-2025 21:12
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Incorrect LAN port won't impact the fibre LED being red. It's a physical fibre fault usually.

 

And the connection was initially working so must have the correct LAN port.


mattwnz
20157 posts

Uber Geek


  #3382640 11-Jun-2025 01:01
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When I changed BB provider last year I had a similar problem. They hadn't connected me so was without internet for a day. I did get a credit for it from the new BB provider. I do wonder how common it is. 


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