Samsung TV parts

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raydenl

99 posts

Master Geek

#96758 3-Feb-2012 17:26

Hi

Does anyone know if it's possible for joe public to buy Samsung TV parts in NZ?

I've a 2010 plasma (PS50C7000YMXRD) that I've, due to stupidity, partially rubbed off the anti reflective coating on the glass screen.

My insurance doesn't cover acts of stupidity, even though the cleaner stated it was for Plasmas, and I'm not really prepared to pay the exorberent fee charged by Tisco ($85 just to look at it???)

I believe my model Plasma has a layer of glass ontop of the panel that the filter is applied to. So only the glass would have to be replaced. Not the panel.

Can I get this glass, or am I screwed? Or maybe someone who does repairs can give me a competitive quote?? I'm open to ideas.

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4086 posts

Uber Geek

#576996 3-Feb-2012 20:10

My idea...
Is to rub off the rest of the coating!

Apart from that, I sincerely doubt Samsung will send you a new panel. You'll have to completely deconstruct the entire TV to fix the issue... surely?

mattwnz

20147 posts

Uber Geek

#576998 3-Feb-2012 20:15

raydenl: Hi

Does anyone know if it's possible for joe public to buy Samsung TV parts in NZ?

I've a 2010 plasma (PS50C7000YMXRD) that I've, due to stupidity, partially rubbed off the anti reflective coating on the glass screen.

My insurance doesn't cover acts of stupidity, even though the cleaner stated it was for Plasmas, and I'm not really prepared to pay the exorberent fee charged by Tisco ($85 just to look at it???)

I believe my model Plasma has a layer of glass ontop of the panel that the filter is applied to. So only the glass would have to be replaced. Not the panel.

Can I get this glass, or am I screwed? Or maybe someone who does repairs can give me a competitive quote?? I'm open to ideas.

Who manufactures the cleaner? If it says it is for plasmas, and it causes damage, you should contact them and complain. Also is there anything in the tv manual about cleaning, and warnings of what not to use?
Although they may have fine print on the cleaner to say that you should first test it on a small portion of the screen. It doesn't sound like you did anything stupid, as you were using a product designed for that purpose, so your insurance may also cover it.

raydenl

99 posts

Master Geek

#577000 3-Feb-2012 20:28

To be honest I haven't checked the manual. But I'm gonna guess when I do it will say to never use a product containing Isopropyl alcohol. Will check it though.

Insurance company won't cover it. There is a clause about damage to products using incorrect cleaning products. Yes the screen cleaner did state it was suitable for Plasmas, but I think ultimately its up to me test/check for suitability.

Yes would be a major to replace glass. I may have to ring around other repair companies and get some quotes.

raydenl

99 posts

Master Geek

#577002 3-Feb-2012 20:29

It's looks like a mirror under the coating lol

vinnieg

2260 posts

Uber Geek

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#577029 3-Feb-2012 21:32

raydenl: To be honest I haven't checked the manual. But I'm gonna guess when I do it will say to never use a product containing Isopropyl alcohol. Will check it though.

Ouch, yeah almost pretty sure that newer manuals say just to use the microfibre cloth supplied and water

If it's really screwed, try hairspray. just a light amount, and tape off maybe 1cm squared in a corner first, to make sure it works.

My wifes sister accidentally coated my LCD with it a few years ago, and I just got the rest of the can and finished it off :) worked rather well in the end

Edit: use an alcohol free hairspray!! Should have made that clearer :)

Another option would be photographers matte spray, used to matte new prints

$25 from Warehouse Stationary
http://bit.ly/xU7TBd

Would pay to remove all the old coating first though

Soft metal cleaner usually does the trick. I used it to remove the anti-glare on my polycarbonate lenses, after they got severely scratched

I have moved across the ditch. Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer.

LennonNZ

2459 posts

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#577030 3-Feb-2012 21:37

"Yes the screen cleaner did state it was suitable for Plasmas"

Contact the Manufacturer of the Cleaner and tell them it killed your Plasma.. see if they will replace the TV :-) If it happened to you.. it may happen to a lot of people......

If I purchased some say a Marble Floor Cleaner and it damaged (The Marble Floor) I would expect the Manuf to replace my floor.

Its not like you can "test" the cleaner on the screen.........

vinnieg

2260 posts

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Trusted

#577031 3-Feb-2012 21:39

LennonNZ: "Yes the screen cleaner did state it was suitable for Plasmas"

Contact the Manufacturer of the Cleaner and tell them it killed your Plasma.. see if they will replace the TV :-) If it happened to you.. it may happen to a lot of people......

Hopefully Samsung will come to the party

But if the manual states clearly "do not use alcohol, spirits or solvents to clean screen" Then I'm not too sure what come back they'll have?

It's like saying "use only 2 stroke 25:1 oil" and putting in 4 stroke, then once the engine dies due to no lubrication, asking for a refund

I have moved across the ditch. Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer.

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

LennonNZ

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#577066 3-Feb-2012 23:15

vinnieg:
But if the manual states clearly "do not use alcohol, spirits or solvents to clean screen" Then I'm not too sure what come back they'll have?

Plasma Screen Cleaners shouldn't be alcohol,spirits or Solvents. Most I've seen are just diluted soapy water :-)

mattwnz

20147 posts

Uber Geek

#577074 3-Feb-2012 23:47

LennonNZ: "Yes the screen cleaner did state it was suitable for Plasmas"

Contact the Manufacturer of the Cleaner and tell them it killed your Plasma.. see if they will replace the TV :-) If it happened to you.. it may happen to a lot of people......

If I purchased some say a Marble Floor Cleaner and it damaged (The Marble Floor) I would expect the Manuf to replace my floor.

Its not like you can "test" the cleaner on the screen.........

I tend to agree. Or contact the store you purchased the cleaner from. If you purchase something saying it will clean something, then a reasonable person would expect it to be suitable for that purpose.

scuwp

3885 posts

Uber Geek

#577106 4-Feb-2012 07:38

I am in the 'cleaner manufacturer responsibility' camp. Its got nothing to do with Samsung so not sure why they should "come to the party".

If a cleaner says it will clean something, and you followed all instructions provided and it damaged the surface then you have a claim against the cleaners manufacturer for damages.

Lazy is such an ugly word, I prefer to call it selective participation

JimmyH

2886 posts

Uber Geek

#577266 4-Feb-2012 17:02

I'm also in the cleaner responsibility camp - you purchased a product that was clearly advertised/sold for a certain purpose, used it as intended, it wasn't fit for purpose, and you suffered damage as a consequence. No different to the service station selling you petrol with sugar in it, and having your cars engine destroyed as a consequence.

I would start with the retailer you bought the product from (as the manufacturer is likely overseas). Try discussing with the manager pursuant to the Consumer Guarantees Act and, if that fails, consider taking them to the small claims tribunal.

Dunnersfella

4086 posts

Uber Geek

#577325 4-Feb-2012 19:43

What brand screen cleaner is it?

bfginger

1268 posts

Uber Geek

#577649 5-Feb-2012 20:23

Ouch, yeah almost pretty sure that newer manuals say just to use the microfibre cloth supplied and water

Probably specifically distilled water because of the containments in tap water.

raydenl

99 posts

Master Geek

#579137 9-Feb-2012 10:04

Well I've checked the manual, and nowhere does it state to only use a microfibre cloth. Infact there is no cleaning info at all. The only thing it mentions in the manual is that the Plasma includes 1x cleaning cloth lol.

The other problem I have with Samsung is that they dont mention how easily the AR (anti-reflective) coatings are damaged. I'm not talking about damage caused by cleaners either, just fingerprints! My little boy loves to touch the screen, and it was these fingerprints I was trying to remove! I found if you use a microfibre cloth on them soon after, they would come off, but if you left them for a while, no amount of rubbing would remove them. I had even tried diluted soapy water and a cloth. Hence why I resorted to a screen cleaning product with severe consequences.

Moral of this story, if you have toddlers, hang your TV on the wall!

vinnieg

2260 posts

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#579156 9-Feb-2012 10:30

raydenl: Well I've checked the manual, and nowhere does it state to only use a microfibre cloth. Infact there is no cleaning info at all. The only thing it mentions in the manual is that the Plasma includes 1x cleaning cloth lol.

Moral of this story, if you have toddlers, hang your TV on the wall!

Weird, with my TV UA40D6000

It has this: on page 17, also on the EManual, if you have an eManual button on your remote, ti shoudl be in there

Do not spray water or a cleaning agent directly onto
the product. Any liquid that goes into the product may
cause a failure, fire, or electric shock.
Clean the product with a soft cloth dapped in a small
amount of water

If the Plasma doesn't have cleaning recommendations, then you might be able to use the CGA through the retailer!

Can't help but try it now :)
Just take the full manual in, and show them

I have moved across the ditch. Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer.

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