TV died on us after about 3 weeks of use, What are our options?

Forums › Home Theatre (including HTPC and EPG Collector) › TV died on us after about 3 weeks of use, What are our options?

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MikeB4

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#807644 29-Apr-2013 19:40

networkn:
KiwiNZ: It may seem that I am being hard ball on this, however over the years I have assisted many people with disputes like this and it is very hard in New Zealand to get a fair hearing and dealings with retailers and providers. It took a lot of hard work over many years to get the good consumer rights we enjoy in New Zealand and all New Zealanders need to know them and use them and do not allow retailers and providers to erode those rights.

If retailers etc. are not happy with the consumer law, get a new business.

I would almost guarantee if you have given them the same advice you are trying to give today, you didn't "win" on the merits, but rather the company has decided your bullying tactics are not worth what it will cost to get rid of you. I wouldn't consider that a victory by my set of morals. I believe you as a consumer have a responsibility to be just as fair and reasonable as you expect your retailer to be and not just act in your own short term benefit. The OP has been given a fair and reasonable course of action which falls inside the law and that should be the end of the matter. If they fail in their duty, which I wouldn't expect so in this situation, then there are remedies which are outlined in the same act which the OP should make use of.

please do not make this personal, you do not know me, how I do things or results obtained and why.

surfisup1000

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#807896 30-Apr-2013 10:20

I believe under the CGA you can claim additional costs related to the defective product such as temporary rental.

But not totally sure. Haven't pursued that line before.

Although, maybe I will one day just for curiosities sake. I enjoy challenging companies when they ignore the CGA. Fortunately my work is flexible such that i can easily pursue such matters.

networkn

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#807948 30-Apr-2013 12:15

KiwiNZ:
networkn:
KiwiNZ: It may seem that I am being hard ball on this, however over the years I have assisted many people with disputes like this and it is very hard in New Zealand to get a fair hearing and dealings with retailers and providers. It took a lot of hard work over many years to get the good consumer rights we enjoy in New Zealand and all New Zealanders need to know them and use them and do not allow retailers and providers to erode those rights.

If retailers etc. are not happy with the consumer law, get a new business.

I would almost guarantee if you have given them the same advice you are trying to give today, you didn't "win" on the merits, but rather the company has decided your bullying tactics are not worth what it will cost to get rid of you. I wouldn't consider that a victory by my set of morals. I believe you as a consumer have a responsibility to be just as fair and reasonable as you expect your retailer to be and not just act in your own short term benefit. The OP has been given a fair and reasonable course of action which falls inside the law and that should be the end of the matter. If they fail in their duty, which I wouldn't expect so in this situation, then there are remedies which are outlined in the same act which the OP should make use of.

please do not make this personal, you do not know me, how I do things or results obtained and why.

I am sorry you think I am making it personal, I have no issue with you, just how you have said you act.

I think it's quite clear based on your own admissions, how you do things, I think it's also clear you aren't really interested in the CGA except as a method of trying to intimidate retailers, since despite multiple attempts by people to correct your misunderstanding of it, using specific examples, has not changed the advice you have provided the OP.

blakamin

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#808224 30-Apr-2013 20:17

and the model down has been recalled... http://www.thewarehouse.co.nz/is-bin/intershop.static/WFS/TWL-Site/TWL-B2C/en_NZ/content/recalls/veon-recall-wk39.pdf

mattwnz

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#810161 2-May-2013 14:07

B1GGLZ:
PaulZA: Thank guys for the replys. Upon reading this, I got my mother to contact their head office to verify if all what they said was correct, and they said it was their company policy if the product died after 7 days, to send it off for repair, instead of replacing it or refund.

We just want our money back, we have lost all faith in the brand, and we're starting to loose faith fast in the warehouse.

Then if that's their interpretation of their own company policy its about time they rewrote it so it can't be open to interpretation.
Would be interesting to see a legal chllenge in the small claims tribunal.
The whole episode just proves they are still selling rubbish like they always have.

Surely once they get the tv back from repair, they can then apply for the refund under the 12 month refund policy. There doesn't l;ook like there are any exclusions for tvs'

alysakiwi

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#822653 20-May-2013 20:31

-I just had the exact same problem. Was watching some terrible tv show, and then **poof** it just turned itself off. Damnit. off to the warehouse to get a refund! Porbably saved me from a night of bad re-runs anyway!
Thanks for the posts was interesting to read.
And will be enquiring about the recall (we purchased it 5 days after the recall date so well see how that pans out!)

mattwnz

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#822655 20-May-2013 20:37

Let us know how you get on, because it sounds like it could be easier to get a refund if it is working. If it isn't it sounds like they need to send it away for repair first.

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