TV died on us after about 3 weeks of use, What are our options?

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PaulZA

314 posts

Ultimate Geek

#116417 28-Apr-2013 22:14

Hi there

We spotted a Veon 50" LCD TV at the warehouse, marked down from $1899, to $799 we thought it was a bargain and decided to get it.
It has been really nice up untill now.

About 15 mins ago, my father called me in saying that the TV had just switched itself off and won't come on again.
We checked all the connections, we made sure it was plugged into the wall. Everything is connected the way it should, and it should work. Now, we had this Television for less than 4 weeks, and it shouldn't have died on us so quickly. Our old one, now being used as a LCD monitor, despite the antenna jack been broken off and no way of connecting a RF antenna, is 4 years old and hasn't given us any major problems apart from what I just mentioned.

I know that the Television has a factory 2 year warranty, but I'm not sure of they'll have to send the TV away for a few weeks to get repaired, (I don't want to lose my monitor, even if it's just for a few weeks) or if it's a straight over the counter replacement.
Even if it did get replaced, I'm not 100% sure that I'm keen on getting a replacement of the same TV, because if the one TV died after 4 weeks, who's going to say that the new one isn't going to die after 5, 6 or 7 weeks?

Would they be able be to refund us, so that I can convince the parents to pick up a Panasonic TH-P50U50Z 50" plasma at DSE for $899 instead?

I've never had a TV die on me in such a short space of time, and I really hope we can get a refund.

Thanks

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#806954 28-Apr-2013 22:27

I would think commonsense would prevail here and they would swap it for another unit straight away.

PaulZA

314 posts

Ultimate Geek

#806957 28-Apr-2013 22:31

ZollyMonsta: I would think commonsense would prevail here and they would swap it for another unit straight away.

We decided, we would like a refund rather than replacement.

What's the warehouse's chances of refunding us?

mattwnz

20145 posts

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#806958 28-Apr-2013 22:33

PaulZA:
ZollyMonsta: I would think commonsense would prevail here and they would swap it for another unit straight away.

We decided, we would like a refund rather than replacement.

What's the warehouse's chances of refunding us?

Pretty sure they have a 12 month money back garrantee. Check tehir website to see if they still do this. Always go for a well known brand in the future. eg your Sonys, panasonics etc

Regs

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#806959 28-Apr-2013 22:34

warehouse are usually pretty good if you return faulty stuff and ask for a refund. by rights they just need to replace it, but I've never had trouble getting money back instead. its one of the reasons I continue to shop at the warehouse - if I buy a lemon, I don't get stuck with the decision :-)

So take the tv back, tell them its faulty and ask if you can have a refund.

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mattwnz

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#806961 28-Apr-2013 22:37

Regs: warehouse are usually pretty good if you return faulty stuff and ask for a refund. by rights they just need to replace it, but I've never had trouble getting money back instead. its one of the reasons I continue to shop at the warehouse - if I buy a lemon, I don't get stuck with the decision :-)

So take the tv back, tell them its faulty and ask if you can have a refund.

Yeap, they are usually pretty good, which is a reason why I buy from their too. Although today, I had to return something to exchange it, straight swap at the same price, but was mucked around for 20 minutes as they couldn't work out how to do it in their systems.

numfarr

329 posts

Ultimate Geek

#807074 29-Apr-2013 09:09

PaulZA: We spotted a Veon 50" LCD TV at the warehouse, marked down from $1899, to $799 we thought it was a bargain

The Warehouse keep these products at 2x their actual price, at which no-one will buy them, then regularly pulse them down to the actual price so they can legally say it's a sale. The Pricespy price history makes this behaviour obvious.

Oriphix

523 posts

Ultimate Geek

#807081 29-Apr-2013 09:12

On a separate note hope it wasn't a power surge and blew the tv.....

Seems odd that it was working and just "won't turn on" now...

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Talkiet

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#807099 29-Apr-2013 09:35

The warehouse have some very fine print exclusions to their money back guarantee. Basically anything they have backended to a NZ supplier warranty they will want to repair first. They are within their rights to do this but you never know, you may strike a generous individual.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

trig42

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#807104 29-Apr-2013 09:45

A friend of mine bought one of those too (I think it was Veon, it certainly was a 50 for about $800 from the Warehouse). He has just returned it (for a refund) and replaced with a Samsung. Much happier. I think the Warehouse TV crapped out after a very short time also.

Dunnersfella

4086 posts

Uber Geek

#807105 29-Apr-2013 09:47

It's an interesting scenario all around.
They are 100% within their rights to repair the TV, that's the law.
However, you may well get your money back.
In regards to 'back-end' products, I wonder if they will offer a money back guarantee when they start selling Sony TV's? They surely run a rebate scheme similar to Noel Leeming would do... so they won't be keen to give money back on Sony's...

B1GGLZ

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#807106 29-Apr-2013 09:48

Firstly read the Warrantee document to see what you are entitled to.
Secondly, research the CGA online.
Thirdly, talk to The Warehouse.

B1GGLZ

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#807111 29-Apr-2013 09:54

P.S.
According to their returns policy on their website you are entitled to your money back..

While the Consumer Guarantees Act and Fair Trading Act provide the basis for The Warehouse’s returns policy, we in fact go above and beyond the expectation of these two statutory laws. The Warehouse has a 12-month Money Back Guarantee with printed proof of purchase. For a product to be returned under our policy, that product must be in a resalable condition unless faulty or otherwise defective. It's this policy that provides you peace of mind while shopping at The Warehouse.

Talkiet

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#807113 29-Apr-2013 09:58

B1GGLZ: P.S.
According to their returns policy on their website you are entitled to your money back..

While the Consumer Guarantees Act and Fair Trading Act provide the basis for The Warehouse’s returns policy, we in fact go above and beyond the expectation of these two statutory laws. The Warehouse has a 12-month Money Back Guarantee with printed proof of purchase. For a product to be returned under our policy, that product must be in a resalable condition unless faulty or otherwise defective. It's this policy that provides you peace of mind while shopping at The Warehouse.

On the back of their receipts it says:

"Restrictions and exemptions:
- Product covered by warranty.
- Hygiene product.
- Copyright infringement product."

My bold...

SO if the product is covered by warranty available to the Warehouse, they can have it repaired instead of supplying a refund. Anything they get from an NZ supplier or overseas supplier that has an NZ warranty arrangement with someone is likely to fall into this category.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Batman

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#807174 29-Apr-2013 11:04

the courts generally ignore fine prints if your decision to buy was based on the larger prints

Talkiet

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#807177 29-Apr-2013 11:07

Yep - in this case though the fine print appears to be doing nothing more than clarifying the CGA.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

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