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mattwnz: That is why I am not a great fan of that brand. Had a problem with a freezer and ended up having to deal with the retailer instead, as the call centre was a waste of time. Had to wait over a month for the part and it to be fixed,which was too long for something that was under warranty and they should have had local parts for.
Just get the retailer to handle it.
B1GGLZ:mattwnz: That is why I am not a great fan of that brand. Had a problem with a freezer and ended up having to deal with the retailer instead, as the call centre was a waste of time. Had to wait over a month for the part and it to be fixed,which was too long for something that was under warranty and they should have had local parts for.
Just get the retailer to handle it.
+1
You should always deal via the retailer first and not direct.
If it's a major fault the retailer should replace it.
Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.
Talkiet: Where did you get the TV from? At least one major retailer in NZ tried to insist I needed to deal with the manufacturer directly when I had a warranty issue. Of course in NZ under the CGA the purchaser has the choice of dealing with the retailer or the manufacturer. The retailer CAN NOT legally require you to deal with the manufacturer - they can suggest it, or even recommend it though.
Provided you didn't acquire the TV for business purposes, you can insist that the retailer handle the warranty process and as suggested above... you should.
Cheers - N
jmumby: Not sure why we made the fatal decision to go straight to Samsung. We had brought an extended warranty on our last TV which paid in spades as it died in 4 years, we got a new TV out of it. This one dies in 6 months and thought they would be the best to deal with, absolutely not. It needs a part that won't be available until December. Think they are going to replace it now. Smith City (were we brought it) have been great and we really should have gone there first. They have offered to transfer the extended warranty to what ever new tv we end up with.
RGP: Hi We had a fault with the freeview inbuilt in our Samsung 32". Two weeks out of warranty but took it back to Dick Smith who sent it off to Samsung for repair. After a couple of weeks they came back saying they couldn't repair it and would replace it - all good. A week later Samsung rang and said they couldn't replace it with a 32" would we like a 50" LED model - even better, what could I say!! Thumbs up to service from Dick Smith and Samsung.
Ross
jmumby: Anyone else have battles with Samsung TV warranties? We have had a LED 40" for 6 months and half the screen is green. We are now at day 14 in the warranty process. You aren't aloud to talk to Samsung but a call centre that relay's IM's while your on the phone! This seems crazy.
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