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Topic # 126959 25-Jul-2013 06:03
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Hi guys. This may have already been covered so if it has, I apologise. In September 2011 I brought the above panel and everything was fine, until last night! The set just switched itself off, and after a few clicking sounds and a couple of green flashes from the led, it now blinks red seven times repeatedly and will not switch on. I believe it is most likely one of the scan circuit boards, and fixing it is beyond my expertise.

The question is, what are my chances of repair out of warranty? I believe it is reasonable to expect more than 22 months operation from an $1800 TV, and I have a feeling my only chances are with the retailer, The Appliance Shed as Panasonic have a reputation of having no interest in out of warranty items.

Your thoughts would be appreciated.

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  Reply # 865550 25-Jul-2013 08:30
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Go to the Appliance Shed, they're obligated to look after you under the CGA.



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  Reply # 866291 26-Jul-2013 04:55
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Thanks for the reply. I got in touch with the retailer and they are going to get Panasonic to take a look at a cost of $120! Who knows where it'll go after that, but I'm left wondering if I'll have to foot the inspection charge or not, or whether I'll have to pay for the repairs then try and claim through tribunal under the CGA. I suspect they'll try and get me to pay for repairs, but on a 22 month old TV, I'll contest those charges.

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  Reply # 866386 26-Jul-2013 09:46
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Fair go had an item on that 'inspection charge/fee' this week.
Have a look on TVNZ on demand.
Basically the service company (a third party contractor usually) should get something for looking at a service call.
If the unit is faulty and Panasonic cover it (and they should) then you get yor money back.
If you were a dummy and didnt realise that you had accidentally switched it off or some other time wasting user fault sort of call - then they keep the money - and fair enough.

The seven blinks problem has been documented enough on the web and Panasonic *should* fix it for free (and you should get your money back).
Also:
http://www.consumeraffairs.govt.nz/pdf-library/publications/Your-Consumer-Rights--Goods.pdf
Page 19 sums your situation well.




Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler



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Geek
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Reply # 866466 26-Jul-2013 11:29
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Thanks also for the reply.  I've just had a call from the retailer and they have asked me to take the TV along to the service centre and they will pass the bill on to Panasonic, who have most likely been made aware of the issue with my set.  I believe the retailer was going to contact Panasonic directly so it was probably instructions from Panasonic directly.  Seems like this one is going to get sorted without too much hassle, fingers crossed!  Thanks for the advice guys, much appreciated.

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