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62 posts

Master Geek


Topic # 143992 4-May-2014 13:18
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I purchased a Sony EX720 back in October 2011. Recently it has stopped working with 6 blinking lights which seems to be a backlight issue according to google?
Will the CGA still apply in this case, or is it deemed too old and considered to have lasted a reasonable life?
Thanks in advance.

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  Reply # 1036411 4-May-2014 13:28
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Go to the libray to look at conusmer magazines for expected life of products. From memory TVs may have a minimum expected reasonable life of 5 - 8 years (don't quote me on that as you would need to check). Sony isn't a cheap no name brand so you would expect it to last a reasonable period of time.



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Master Geek


  Reply # 1036565 4-May-2014 19:15
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Thanks for that.
Also the tv just started working again, so it appears this fault is intermittent.
This is probably the third time it has happened in 2 months. Same symptoms but unsure of error code those earlier times.
Is it worth pursuing a repair at this stage or wait till its fully dead?

 
 
 
 


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  Reply # 1036576 4-May-2014 19:39
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Possibily video the problem, so they can see it is happening, and you have proof of the fault. You may want to take it in now, as otherwise they may say that you should have alerted them to the problem initially, and that delaying it has caused a bigger problem that is ore expensive to fix. It possibly could be seen as reasonable for them to decline a CGA claim if they use that argument, that a delay in reporting the fault has caused a bigger problem. I do actually have that model of tv but touch wood, it has been reliable, not that I use it much. You may also want to update the firmware by connecting it to the net.



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Master Geek


  Reply # 1054850 28-May-2014 10:31
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Just an update.
TV was dropped off at authorised repair centre.

Received the following update from them today.
TV diagnostics log shows 27 errors relating to backlight. Symptoms and diagnostixs show power supply unit most likely failing. Obtained a known good power supply for testing. Tested unit over 24 hour period. With new power supply the unit has not faulted. Sony have agreed to cover cost of the part but labour is to be quote by the user.

Labour is $184.00 and a quick google shows the power supply is approx £180

Is that a reasonable cost that i should be expected to pay?

Cheers

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  Reply # 1054964 28-May-2014 12:02
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No, you didn't make the TV faulty - Sony did.

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  Reply # 1055032 28-May-2014 13:10
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illicit: No, you didn't make the TV faulty - Sony did.

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You should have taken it to the retailer for repair under the CGA.
You are probably stuck with the bill now which seems reasonable for Labour though the Power Supply seems rather expensive.
Would be worthwhile contacting Sony though.

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  Reply # 1055063 28-May-2014 13:45
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EviLClouD: Just an update.
TV was dropped off at authorised repair centre.

Received the following update from them today.
TV diagnostics log shows 27 errors relating to backlight. Symptoms and diagnostixs show power supply unit most likely failing. Obtained a known good power supply for testing. Tested unit over 24 hour period. With new power supply the unit has not faulted. Sony have agreed to cover cost of the part but labour is to be quote by the user.

Labour is $184.00 and a quick google shows the power supply is approx £180

Is that a reasonable cost that i should be expected to pay?

Cheers



http://www.consumer.org.nz/news/view/four-year-old-tv-fails

 

 

 

 

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  Reply # 1055073 28-May-2014 13:55
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I successfully had a 3 year old Sony Bravia LCD TV replaced under the CGA - But it wasn't until paperwork was filed against DSE under with the Disputes Tribunal that they finally met their obligations.

My view is that as long as this wasn't caused by you in some way, then 100% yes this should be covered by the CGA




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Master Geek


  Reply # 1055078 28-May-2014 14:05
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So from what i can gather both parts AND labour should be covered? Not just parts as what is currently offered?



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Master Geek


  Reply # 1055079 28-May-2014 14:07
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ajobbins: I successfully had a 3 year old Sony Bravia LCD TV replaced under the CGA - But it wasn't until paperwork was filed against DSE under with the Disputes Tribunal that they finally met their obligations.

My view is that as long as this wasn't caused by you in some way, then 100% yes this should be covered by the CGA


On that note, i successfully had a 3 year old sony tv replaced under cga. But no labour was invovled so i wasnt sure if labour is at my cost or theirs...

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  Reply # 1055082 28-May-2014 14:11
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EviLClouD: So from what i can gather both parts AND labour should be covered? Not just parts as what is currently offered?


100% yes




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  Reply # 1055084 28-May-2014 14:12
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EviLClouD: So from what i can gather both parts AND labour should be covered? Not just parts as what is currently offered?

 Yes, from the information you have provided, I believe you shouldn't need to pay for the repair on a 3 year old TV that has failed due to a manufacturing fault. They have broken the repair down into components, but you shouldn't have to pay any of it, as long as the fault wasn't caused by yourself (eg it was dropped or a power surge caused it).The thing is though, they would know their obligations under the CGA, so wonder why they are trying to charge you for labour? I don't think it should be up to the consumer to quote the CGA to the retailer / manufacturer in order to get the debt wiped, for something that is covered by the CGA.



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Master Geek


  Reply # 1060201 6-Jun-2014 07:34
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Update - Sony have covered both parts and labour. The tv has been fixed and is now at home. Thanks everyone for your help!

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