Graysonline and Samsung

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thrifty

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#22222 20-May-2008 21:54

Last year it was suggested by a few people to perhaps purchase a Plasma/LCD TV off Graysonline as technology is still developing and prices would keep falling.

Fair enough comment I thought so I purchased a Samsung Plasma PS42C91HX from Grays. I would strongly recommend not following my example as you are not covered by the Consumers Guarantee Act.

The Samsung TV’s are all returns with faults which have been repaired where possible.

That’s fine if no further faults occur or you do not require any PCB upgrades.

My TV has developed two faults one is after setting the channels they require resetting after a few days or weeks. Samsung know there is a fault and have issued to Tisco an upgrade which they charge $90.00 for if purchased from Grays or out of warranty.

The next problem is colour dropped out the other day turning the screen pink, this has been rectified by a serviceman resetting the colours to factory settings and charging $90.00

My advice is to not purchase any electronic appliance online unless it is covered by the CGA.

sbiddle

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Biddle Corp

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#132193 20-May-2008 22:02

This is one downside of an auction - the CGA doesn't apply and it's simply a case of buyer beware.

I know there was a push a year or two ago when the auction laws were rewritten to try and enforce the CGA on online sales - afterall many of Trademe's top sellers are obviously people who have a full time business selling goods yet they were exempt from the CGA when a bricks and morter retailer selling the same product is not.

rscole86

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#132196 20-May-2008 22:09

Sorry to hear that you were told to buy something like a TV off an auction site. That would be the last place I would at buying something that I know would need to be repaired at some point.

In the future, look to see what sellers provide receipts. There are quite a few that do.

thrifty

31 posts

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#132197 20-May-2008 22:09

A bit hacked off with Samsung, they know there's an issue so they release an upgrade and want to charge me $90.00 for an issue which they know is a problem.

thrifty

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#132200 20-May-2008 22:12

rscole86:
Sorry to hear that you were told to buy something like a TV off an auction site. That would be the last place I would at buying something that I know would need to be repaired at some point.

In the future, look to see what sellers provide receipts. There are quite a few that do.

Grays do supply a reciept, never had a TV repair before. Maybe it's just Samsung rubbish.

rscole86

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#132201 20-May-2008 22:12

And why is it Samsungs problem? If you had bought it from a authorised retailer then you will get a warranty, which will include any upgrades needed.

Yes it is a pain, but you get what you pay for in the end. Have you tried talking to Samsung direct? I know Tisco's will not be able to do anything for you, but Samsung may just wave the fee of the second repair?

thrifty

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#132205 20-May-2008 22:16

rscole86: And why is it Samsungs problem? If you had bought it from a authorised retailer then you will get a warranty, which will include any upgrades needed.

Yes it is a pain, but you get what you pay for in the end. Have you tried talking to Samsung direct? I know Tisco's will not be able to do anything for you, but Samsung may just wave the fee of the second repair?

Rang Samsung who rang Radiola the Importer. They basically stated purchased off Grays, tough.

Hey I know I risked it, my fault just saying I would not buy again this way.

rscole86

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#132208 20-May-2008 22:18

From graysonline

12.1b: GraysOnline’s items are offered for sale subject to the specific warranty details described with each item and our overall returns policy. GraysOnline excludes, to the extent permitted by the New Zealand law, all other warranties or conditions, whether express or implied, including, without limitation, implied warranties or conditions of merchantability or fitness for a particular purpose.

So unless the aution you bid on specifically said that it came with a full x months NZ manufacturers warranty, then you could be stuck between a rock and a hard place.

thrifty

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#132210 20-May-2008 22:22

I realise this, yes I'm a DF (dumb f....)

I'm venting my spleen and warning others.

I knew the score before I bid

thrifty

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#132214 20-May-2008 22:27

A bit like buying a used car privately, idiots!!
Who would buy someone else's cast off's

Yes I know there's the Disputes Tribunal for things other than Grays

richms

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#132914 23-May-2008 22:35

If you were dumb or not depends on how much less then retail you paid for the tv.

I see all the time on both greys and other online auctions people bidding to stupid amounts for things, those people I think are dumb, but if you picked a tv that retailed at $2000 for $700, then its an appropriate price to pay given the risks.

Richard rich.ms

thrifty

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#132954 24-May-2008 10:20

richms: If you were dumb or not depends on how much less then retail you paid for the tv.

I see all the time on both greys and other online auctions people bidding to stupid amounts for things, those people I think are dumb, but if you picked a tv that retailed at $2000 for $700, then its an appropriate price to pay given the risks.

Yes, you are correct some people do pay over the top. In real terms (don't ask me how)I paid $700.00, just a bit peeved the other day with Samsung and the faults.