Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




31 posts

Geek


# 22222 20-May-2008 21:54
Send private message

Last year it was suggested by a few people to perhaps purchase a Plasma/LCD TV off Graysonline as technology is still developing and prices would keep falling.

 

Fair enough comment I thought so I purchased a Samsung Plasma PS42C91HX from Grays. I would strongly recommend not following my example as you are not covered by the Consumers Guarantee Act.

 

The Samsung TV’s are all returns with faults which have been repaired where possible.

That’s fine if no further faults occur or you do not require any PCB upgrades.

 

My TV has developed two faults one is after setting the channels they require resetting after a few days or weeks. Samsung know there is a fault and have issued to Tisco an upgrade which they charge $90.00 for if purchased from Grays or out of warranty.

 

The next problem is colour dropped out the other day turning the screen pink, this has been rectified by a serviceman resetting the colours to factory settings and charging $90.00

 

My advice is to not purchase any electronic appliance online unless it is covered by the CGA.


Create new topic
28260 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  # 132193 20-May-2008 22:02
Send private message

This is one downside of an auction - the CGA doesn't apply and it's simply a case of buyer beware.

I know there was a push a year or two ago when the auction laws were rewritten to try and enforce the CGA on online sales - afterall many of Trademe's top sellers are obviously people who have a full time business selling goods yet they were exempt from the CGA when a bricks and morter retailer selling the same product is not.

4352 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  # 132196 20-May-2008 22:09
Send private message

Sorry to hear that you were told to buy something like a TV off an auction site. That would be the last place I would at buying something that I know would need to be repaired at some point.

In the future, look to see what sellers provide receipts. There are quite a few that do.


 
 
 
 




31 posts

Geek


  # 132197 20-May-2008 22:09
Send private message

A bit hacked off with Samsung, they know there's an issue so they release an upgrade and want to charge me $90.00 for an issue which they know is a problem.



31 posts

Geek


  # 132200 20-May-2008 22:12
Send private message

rscole86:

Sorry to hear that you were told to buy something like a TV off an auction site. That would be the last place I would at buying something that I know would need to be repaired at some point.

In the future, look to see what sellers provide receipts. There are quite a few that do.



Grays do supply a reciept, never had a TV repair before. Maybe it's just Samsung rubbish.

4352 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  # 132201 20-May-2008 22:12
Send private message

And why is it Samsungs problem? If you had bought it from a authorised retailer then you will get a warranty, which will include any upgrades needed.

Yes it is a pain, but you get what you pay for in the end. Have you tried talking to Samsung direct? I know Tisco's will not be able to do anything for you, but Samsung may just wave the fee of the second repair?



31 posts

Geek


  # 132205 20-May-2008 22:16
Send private message

rscole86: And why is it Samsungs problem? If you had bought it from a authorised retailer then you will get a warranty, which will include any upgrades needed.

Yes it is a pain, but you get what you pay for in the end. Have you tried talking to Samsung direct? I know Tisco's will not be able to do anything for you, but Samsung may just wave the fee of the second repair?


Rang Samsung who rang Radiola the Importer. They basically stated purchased off Grays, tough.

Hey I know I risked it, my fault just saying I would not buy again this way.

4352 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  # 132208 20-May-2008 22:18
Send private message

From graysonline

12.1b: GraysOnline’s items are offered for sale subject to the specific warranty details described with each item and our overall returns policy. GraysOnline excludes, to the extent permitted by the New Zealand law, all other warranties or conditions, whether express or implied, including, without limitation, implied warranties or conditions of merchantability or fitness for a particular purpose.


So unless the aution you bid on specifically said that it came with a full x months NZ manufacturers warranty, then you could be stuck between a rock and a hard place.

 
 
 
 




31 posts

Geek


  # 132210 20-May-2008 22:22
Send private message

I realise this, yes I'm a DF (dumb f....)

I'm venting my spleen and warning others.

I knew the score before I bid



31 posts

Geek


  # 132214 20-May-2008 22:27
Send private message

A bit like buying a used car privately, idiots!!
Who would buy someone else's cast off's

Yes I know there's the Disputes Tribunal for things other than Grays

22493 posts

Uber Geek

Trusted
Subscriber

  # 132914 23-May-2008 22:35
Send private message

If you were dumb or not depends on how much less then retail you paid for the tv.

I see all the time on both greys and other online auctions people bidding to stupid amounts for things, those people I think are dumb, but if you picked a tv that retailed at $2000 for $700, then its an appropriate price to pay given the risks.   




Richard rich.ms



31 posts

Geek


  # 132954 24-May-2008 10:20
Send private message

richms: If you were dumb or not depends on how much less then retail you paid for the tv.

I see all the time on both greys and other online auctions people bidding to stupid amounts for things, those people I think are dumb, but if you picked a tv that retailed at $2000 for $700, then its an appropriate price to pay given the risks.   


Yes, you are correct some people do pay over the top. In real terms (don't ask me how)I paid $700.00, just a bit peeved the other day with Samsung and the faults.

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36


2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17


Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46


Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51


Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35


Amazon Studios announces New Zealand as location for its upcoming series based on The Lord of the Rings
Posted 18-Sep-2019 17:24


The Warehouse chooses Elasticsearch service
Posted 18-Sep-2019 13:55


Voyager upgrades core network to 100Gbit
Posted 18-Sep-2019 13:52


Streaming service Acorn TV launches in New Zealand with selection with British shows
Posted 18-Sep-2019 08:55



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.