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Master Geek
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Topic # 239623 26-Jul-2018 19:02
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Does anyone know if LG truly have NZ support ? it seems if you go to their web site support it directs through to Australia and things go down hill from there . I tried to message them on Facebook but no reply . 


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  Reply # 2063142 26-Jul-2018 19:03
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Have you got a New Zealand sold approved hardware or imported and where was the hardware purchased from?

 

John





Ex JohnR VodafoneNZ 17 years 4 days



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Master Geek
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  Reply # 2063145 26-Jul-2018 19:06
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I was trying to get a reply regarding a TV fault .


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  Reply # 2063146 26-Jul-2018 19:07
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LGSAM:

 

I was trying to get a reply regarding a TV fault .

 

 

Have you contacted place of purchase? They should be your first port of call

 

John





Ex JohnR VodafoneNZ 17 years 4 days



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Master Geek
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  Reply # 2063150 26-Jul-2018 19:12
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Its out of warranty . I know I am probably best to go to Harvey Norman first , either way its going to be painful . 


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  Reply # 2063153 26-Jul-2018 19:16
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LGSAM:

 

Its out of warranty . I know I am probably best to go to Harvey Norman first , either way its going to be painful . 

 

 

Just cause it's out of warranty means nothing might be covered under CGA depending how far out and how much you paid for the TV

 

John





Ex JohnR VodafoneNZ 17 years 4 days



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Master Geek
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  Reply # 2063158 26-Jul-2018 19:21
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TVs 3 years old , paid about $2700 , now its developed a dark patch in center of screen . Its not extremely bad but slowly getting worse .


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  Reply # 2063160 26-Jul-2018 19:25
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Should last far longer than that go back to place of purchase and demand it be looked into under the CGA

 

https://www.consumer.org.nz/articles/4-year-old-tv-stops-working

 

John





Ex JohnR VodafoneNZ 17 years 4 days



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Master Geek
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  Reply # 2063161 26-Jul-2018 19:41
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Yeah I feel a bit apprehensive about going back to Harvey's as the Panasonic set I had before this gave me nothing but trouble and they took it back and refunded and I bought this one from them. I don't seem to have much luck with TVs .  


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  Reply # 2063174 26-Jul-2018 19:55
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I'd suggest save the demanding until attempts to just ask for it to be looked at in the first instance have failed, if they do. 

 

I wouldn't go into it thinking it will be a nightmare, just contact you point of sale, let them know if the issue, ask them to lodge a call with LG about it on your behalf and see what happens in the first instance. 




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  Reply # 2063189 26-Jul-2018 20:35
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I am not one to go in and make a fuss unless I feel I am  being ripped off . probably wait a little longer and see if LG respond otherwise its back to Harvey's . My gut feeling is that it will  require a replacement screen , and I doubt they keep parts for that . 


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  Reply # 2063201 26-Jul-2018 22:14
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Harvey Norman are another retailer that should get slapped regarding CGA claims. I gave up with them and started shopping elsewhere. They're relying on people (yeah like me, I gave up) with no time to battle them over a thousand or so [or less] dollars. 


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  Reply # 2063202 26-Jul-2018 22:19
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Like a lot of situations, it's a lot to do with who you get. I have an issue with a Projector at the moment (not with HN). One person told me they weren't interested (more or less), but another person overheard called me and has been fantastic.

 

My dealings with HN have been excellent on the whole.




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  Reply # 2063203 26-Jul-2018 22:25
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It seems that the retailers are happy to help you out, but if the manufacturer doesn't come to the party then their attitude changes quickly . 


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  Reply # 2063206 26-Jul-2018 22:33
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LGSAM:

 

It seems that the retailers are happy to help you out, but if the manufacturer doesn't come to the party then their attitude changes quickly . 

 

 

I agree. I also understand why. The retailer is reselling the product and putting a margin on top of the wholesale cost. If the manafacturer doesn't come to the party, the retailer ends up exposed to the loss of the entire value of the item, despite having made only x% margin. I am not saying this isn't how it should work, resellers continue to operate despite this, so they have accepted it, however it's not a pleasant concept. If you make $500 on the sale of a $5000 TV, and then end up holding the can for the 5K....

 

 


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  Reply # 2063207 26-Jul-2018 22:43
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@LGSAM We had an expensive 60” Samsung Smart TV that developed exactly the same fault as yours after 3-1/2 years. I went directly to Samsung NZ about it. At first they tried to put me off by saying ‘outside warranty’ etc. So I asked (on the phone) for the matter to be escalated. The supervisor also tried to stall me but I mentioned CGA a couple of times and they agreed to send someone round to look at it.

Two guys turned up in a van, looked at it and agreed it wasn’t good enough. They went out to the van and came back in with replacement 60” screen which they just happened to have brought with them in the van.

They took the telly off the wall, laid it on the carpet, disassembled it, put the new screen in - and there we were with effectively a brand new TV. They also replaced the Wifi hardware module with a more recent version. I was impressed and rapt.

I know yours is an LG but our story is just an example of what can be done.


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