Does anyone know if LG truly have NZ support ? it seems if you go to their web site support it directs through to Australia and things go down hill from there . I tried to message them on Facebook but no reply .
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Have you got a New Zealand sold approved hardware or imported and where was the hardware purchased from?
John
I was trying to get a reply regarding a TV fault .
LGSAM:
I was trying to get a reply regarding a TV fault .
Have you contacted place of purchase? They should be your first port of call
John
Its out of warranty . I know I am probably best to go to Harvey Norman first , either way its going to be painful .
LGSAM:
Its out of warranty . I know I am probably best to go to Harvey Norman first , either way its going to be painful .
Just cause it's out of warranty means nothing might be covered under CGA depending how far out and how much you paid for the TV
John
TVs 3 years old , paid about $2700 , now its developed a dark patch in center of screen . Its not extremely bad but slowly getting worse .
Should last far longer than that go back to place of purchase and demand it be looked into under the CGA
https://www.consumer.org.nz/articles/4-year-old-tv-stops-working
John
Yeah I feel a bit apprehensive about going back to Harvey's as the Panasonic set I had before this gave me nothing but trouble and they took it back and refunded and I bought this one from them. I don't seem to have much luck with TVs .
I'd suggest save the demanding until attempts to just ask for it to be looked at in the first instance have failed, if they do.
I wouldn't go into it thinking it will be a nightmare, just contact you point of sale, let them know if the issue, ask them to lodge a call with LG about it on your behalf and see what happens in the first instance.
I am not one to go in and make a fuss unless I feel I am being ripped off . probably wait a little longer and see if LG respond otherwise its back to Harvey's . My gut feeling is that it will require a replacement screen , and I doubt they keep parts for that .
Harvey Norman are another retailer that should get slapped regarding CGA claims. I gave up with them and started shopping elsewhere. They're relying on people (yeah like me, I gave up) with no time to battle them over a thousand or so [or less] dollars.
Like a lot of situations, it's a lot to do with who you get. I have an issue with a Projector at the moment (not with HN). One person told me they weren't interested (more or less), but another person overheard called me and has been fantastic.
My dealings with HN have been excellent on the whole.
It seems that the retailers are happy to help you out, but if the manufacturer doesn't come to the party then their attitude changes quickly .
LGSAM:
It seems that the retailers are happy to help you out, but if the manufacturer doesn't come to the party then their attitude changes quickly .
I agree. I also understand why. The retailer is reselling the product and putting a margin on top of the wholesale cost. If the manafacturer doesn't come to the party, the retailer ends up exposed to the loss of the entire value of the item, despite having made only x% margin. I am not saying this isn't how it should work, resellers continue to operate despite this, so they have accepted it, however it's not a pleasant concept. If you make $500 on the sale of a $5000 TV, and then end up holding the can for the 5K....
Sometimes I just sit and think. Other times I just sit.
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