Bouquet For LG

Forums › Home Theatre (including HTPC and EPG Collector) › Bouquet For LG

tkr001

416 posts

Ultimate Geek

#296390 13-Jun-2022 14:25

My LG TV will be 4 years old in August. Yesterday the HDMI/ARC port stopped sending sound to my soundbar. I swapped HDMI cables and tried a different soundbar but the problem remained. This morning I live chatted with LG support. They readily took all the details and have sent the job to a local repair company. Al at no cost to me. I didn't have to mention the CGA at all, they just got on with it.

All too often companies try it on and say things are out of warranty so you are on your own. Not so with LG. It sucks to have the problem but these things happen. Big ups to LG for their customer service!

qwertee

709 posts

Ultimate Geek

Lifetime subscriber

#2926091 13-Jun-2022 14:54

What a nice and refreshing outcome.

Bananabob

511 posts

Ultimate Geek

ID Verified

Trusted

#2926127 13-Jun-2022 15:37

Might make our next set an LG

eracode

Smpl Mnmlst
8846 posts

Uber Geek

ID Verified

Trusted

Subscriber

#2926129 13-Jun-2022 15:45

Good stuff.

We had a very similar experience with Samsung NZ a few years ago where our 4-5 year-old 55” TV started showing large bright patches on the screen. After a phone call to them, they sent a couple of guys round who replaced the screen, here on our lounge floor - all done within a couple of days.

Sometimes I just sit and think. Other times I just sit.

Breezzee

38 posts

Geek

#2926244 13-Jun-2022 20:47

Great to hear.

We also had a great experience with LG last year when our “out of warranty” OLED panel started displaying the dreaded yellow bloom.

Got the right person at the call center that knew of this problem (not advertised) from what I could determine.

Long story short, they came out and replaced the panel and power control at no cost.

I was happy to pay the labour cost but they also covered that.

Thanks LG!