Dish Smart Vu TV Box 7070 freezing problems

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Eva888

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#298965 30-Jul-2022 16:27

Very frustrating the Smart Vu TV box keeps freezing for no reason and in no particular order of use. Otherwise it’s a great replacement for Vodafone.

On light is blue, off light is red. When it freezes I can still watch the programme playing but can’t move to another channel or go to an App. I also cannot turn off the box.

I pull the plug, wait, plug it in again. The box does its start up cycle, and then reverts back to the channel it was frozen on and stays there. All buttons are still frozen. I do this recycle a number of times and each time the blue light is on and not the red off light so it’s stuck in ON.

Found a fix which is to open the Bluetooth remote and take batteries out and in again. That fixes the problem but it’s not a satisfactory work around when it’s happening a lot. Is anyone else having these problems. Thought I would ask here first before I contact Dish.

All firmware is up to date. Don’t want to factory reset as it’s a faff signing into everything again and re-downloading the apps if the problem will continue because it’s a common glitch.

allan

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#2948454 30-Jul-2022 19:44

Had a Dish SV10 in a holiday home that started misbehaving and locking up, eventually dying. I suspect that was due to the overheating that they were known for. Replaced it with a 7070, which has been just fine, so not seeing the issues that you are.

Eva888

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#2948522 31-Jul-2022 10:21

Thanks @allan. So it's not a common problem. Was hoping a few more owners would comment.

Am not looking forward to the return fuss. The problem is random so it’s not simple to replicate the issue to prove it happens.

Bought this one from Noel Leemings. Any thoughts on how to go about returning. All my apps are signed into Google, Netflix etc. Do I return the box signed in so they can check it, or do I sign out of all Apps, or factory reset it first. Am uncomfortable giving it back signed into all accounts.

allan

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#2948567 31-Jul-2022 14:08

Eva888: Thanks @allan. So it's not a common problem. Was hoping a few more owners would comment.

Am not looking forward to the return fuss. The problem is random so it’s not simple to replicate the issue to prove it happens.

Bought this one from Noel Leemings. Any thoughts on how to go about returning. All my apps are signed into Google, Netflix etc. Do I return the box signed in so they can check it, or do I sign out of all Apps, or factory reset it first. Am uncomfortable giving it back signed into all accounts.

I doubt if they will actually check it. My experience with returning a couple of Google Nest speakers to NL, which both developed the same fault several months apart, was that after showing proof of purchase, they just asked what was wrong and gave me replacements - in one case they person I saw just swapped it immediately, in the other there was a protracted conversation with a manger/supervisor, but I still ended up walking out with a replacement.

Eva888

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#2948578 31-Jul-2022 15:16

Thanks, then I will just sign out of everything and leave as is. Will take it in tomorrow. Don’t know why I put up with it for so long waiting for a miracle.

stick

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#2948596 31-Jul-2022 16:04

allan:

I doubt if they will actually check it. My experience with returning a couple of Google Nest speakers to NL, which both developed the same fault several months apart, was that after showing proof of purchase, they just asked what was wrong and gave me replacements - in one case they person I saw just swapped it immediately, in the other there was a protracted conversation with a manger/supervisor, but I still ended up walking out with a replacement.

What was the problem with the speakers? Just curious.

allan

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#2948616 31-Jul-2022 17:10

St1ick:

What was the problem with the speakers? Just curious.

They were Google Nest Minis, bought in a "two for the price of one" deal. They started dropping off of WiFi without any indication there was an issue until you went to "Hey Google" them and you got a "Sorry there is a problem" response - one about two months after purchase and the other about 8 months after. There seem to be a number of people complaining about this online without anything by way of a resolution. The only work-around was to power them off an on again, but that got annoying when you had to do it a couple of times a day.

I got the impression from NL, that I wasn't the first person with this issue. However, I noted both the replacements were labelled as "Second Generation" on the box and they have been fine. We also had an earlier Google Home Mini (before they were relaunched with the Nest branding) which continued to work without a problem.

stick

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#2948692 31-Jul-2022 20:19

Thanks. Was thinking about buying a second-hand one but maybe not...

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allan

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#2948694 31-Jul-2022 20:39

St1ick:

Thanks. Was thinking about buying a second-hand one but maybe not...

If you could guarantee they were 2nd Gen you should be okay. Not sure hw yu could tell without the packaging though.

Eva888

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#2952344 9-Aug-2022 10:10

Update. Had a hard think as to why power cycling didn’t always work but jiggling the battery in the remote would make the box work again each time, so replaced the original batteries that came with it with new ones.The problem has not repeated itself again so hopefully fixed.

Anyone buying one should consider fresh batteries rather than the ones provided, as the problem started from first purchase and I recall some reviews on Noel Leemings site where freezing etc was complained of.