Samsung 2020 QLED Q95T lost some functionality after firmware upgrade

Forums › Home Theatre (including HTPC and EPG Collector) › Samsung 2020 QLED Q95T lost some functionality after firmware upgrade

KiwiTim

405 posts

Ultimate Geek
+1 received by user: 62

#315371 8-Jul-2024 18:15

Hi There,

I have owned a Samsung 65" QLED Q95T for just over 3 years and 4 months. It has been a cracker of a TV, with an excellent picture, good contrast and bright, vivid colours. One of the features of this TV is it has 'Extended PVR' and 'Timeshift'.

With Timeshift you can pause and play live TV. Up until last week this has worked well since I purchased the TV. About 10 days ago we got a automatic firmware upgrade, which resulted in the Timeshift funtion disappearing and 'Universal Guide' also disappearing.

The Universal Guide could be accessed by scrolling down from the menu with the apps. The firmware has upgraded to version 2503.

There is nothing wrong with the solid state drive that I have connected to the TV, as the TV can still record from a schedule; it just cannot pause and play live TV.

If this is a firmware fault I would expect other QLED Q95T to be affected. If you have a QLED Q95T with the same issue please post here and we will see if Samsung will fix this.

I have rung Samsung support and they have elevated my case, but have yet to get back to me.

Samsung 65" QLED Q95T was the best 4K TV for its year, and I purchased it for the great picture and for features like 'Extended PVR' and 'Timeshift'.

Hopefully, there will be a solution.

Cheers,

Tim

JillF

16 posts

Geek
+1 received by user: 9

#3257626 8-Jul-2024 23:10

Every samsung I've ever owned has had this issue, you get two years of decent functionality and then it starts getting rough around the edges. Samsung seems incentivised to let this happen, better people go out and buy a new TV every 2-3 years than keep it for 10

Caketiger

69 posts

Master Geek
+1 received by user: 31

#3257645 9-Jul-2024 08:12

I'm not sure that approach works for them though. When a Samsung I bought started to have issues after only three years, there was no way I was going to replace it with another Samsung. In fact, I never will buy another Samsung TV.

Linux

12173 posts

Uber Geek
+1 received by user: 8469

Trusted

Lifetime subscriber

#3257648 9-Jul-2024 08:29

This is where the CGA should cover you! Go back to the retailer and complain the TV you purchased has lost some functionality you paid for! Don't let them pull the out of warranty BS!

If they refuse to sort these issue then mention the small claims court and follow thru with it

Apsattv

2452 posts

Uber Geek
+1 received by user: 724

#3257839 9-Jul-2024 18:26

Did you do a factory reset after the firmware update?

JillF

16 posts

Geek
+1 received by user: 9

#3257843 9-Jul-2024 18:30

Thats an interesting thought, its not just samsung that has this issue, its all "smart" TV's. Same issue with apple watches and phones/pads, the hardware has to be upgraded at some point because the software upgrades can longer "be supported" (which suggests its by design to force an upgrade). The question is are we buying / licensing just the hardware, or also the software. Sounds like the software is "free", because there is no consideration paid, we have no rights, so the only two options are 1) dont upgrade the software or 2) buy new hardware.

Maybe someone should test it in the small claims court.

KiwiTim

405 posts

Ultimate Geek
+1 received by user: 62

#3257887 9-Jul-2024 20:58

Apsattv:
Did you do a factory reset after the firmware update?

Yes I did a factory reset, but sadly that didn't fix it.

AliExpress

Shop now on AliExpress (affiliate link).

Apsattv

2452 posts

Uber Geek
+1 received by user: 724

#3257965 10-Jul-2024 02:57

I bet those features can be re-enabled in the service menus. If you are brave enough to enter

cddt

1965 posts

Uber Geek
+1 received by user: 1904

#3258017 10-Jul-2024 09:25

Not helping your specific example but in relation to Samsung and customer support: https://www.youtube.com/watch?v=lLimCcnee9c&t=922s (Samsung tech cuts TV screen with a knife rather than authorise a warranty repair)

My referral links: BigPipe | Mercury

KiwiTim

405 posts

Ultimate Geek
+1 received by user: 62

#3258036 10-Jul-2024 10:16

cddt:
Not helping your specific example but in relation to Samsung and customer support: https://www.youtube.com/watch?v=lLimCcnee9c&t=922s (Samsung tech cuts TV screen with a knife rather than authorise a warranty repair)

Oh, that is really low. I have a spare security camera, so I'll set that up if they do a house visit

Bung

6733 posts

Uber Geek
+1 received by user: 2926

Subscriber

#3258057 10-Jul-2024 10:53

cddt:

Not helping your specific example but in relation to Samsung and customer support: https://www.youtube.com/watch?v=lLimCcnee9c&t=922s (Samsung tech cuts TV screen with a knife rather than authorise a warranty repair)

From one of the comments it was claimed customer had been offered a replacement TV several times but insisted in getting his repaired in his home. As that was not possible his set got killed to make replacement inevitable. In the end he took a new set and didn't pursue the incident further.