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2 posts

Wannabe Geek


# 41949 25-Sep-2009 20:29
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I just thought you would all like to know about my latest experience with Samsung.

I bought a 50" Plasma Samsung TV in January 2008. It's not even that old yet and it has already broken! It is broken to the extent where it can not even be repaired.

I spoke to the Manager of Samsung (NZ) and he was quite happy that his product even lasted that long! He had no intention of repairing or replacing the TV - luckily enough we organised our own extended insurance cover which came to the party.

Thank god their services ae better then the sh*t service that we got from Joseph at Samsung (the NZ Samsung Manager).

Totally unprofessional!! Stay away from this unprofessional company. They don't know what the word "service" means!

(I was at an appliance store and managed to talk another family out of buying this brand!)

Never again!

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Geek


  # 258434 25-Sep-2009 20:41
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We currently have 4 Samsung LCD televisions from 19" through to 40" (5 teenage kids). Have had absolutely no issues with any of them. A friend of mine repairs electronics and he recommended them as he did not often see them needing repair compared to other brands.

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  # 258439 25-Sep-2009 21:09
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Edit: Imma gonna go follow up on Molly's advice :D

 
 
 
 


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  # 258441 25-Sep-2009 21:27
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If the tv is only that then you should be covered under the CGA and you should go back to the shop where you bought it from and have a talk to them to get it repaired/replaced.

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  # 258442 25-Sep-2009 21:29
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You're covered by the CGA so don't see what your issue is here? If they won't repair it then take them to the disputes tribunal and slap them with the CGA.

There's no point coming on here to do a public name and shame.

I'm sure you would have got a better result if you went direct to the distrubutor here in NZ, which is Radiola.

I had issues with audio on my Series 7 LCD and Radiola swapped out under warranty with a newer model free of charge. The replacement had a fault so it too was swapped out, free of charge under warranty.

I see Plasma as an end of life product myself, so don't understand why people are still buying them (other than the dirt cheap prices).

Oh, waste of time buying your extended warranty cover too.. as you don't need it (CGA - The Consumer Guarantees Act - to the rescue once again)

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  # 258452 25-Sep-2009 23:13
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With the CGA it is up to the retailer to fix it, *not* the manufacturer. If they don't it's a $50 fee for the Disputes Tribunal for a certain win. Extended warranties are for chumps.

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  # 258453 25-Sep-2009 23:21
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With all these people waving the CGA around, how many can honestly say they have used it??

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  # 258454 25-Sep-2009 23:33
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so you take them to the tribunal how long before you get a tv to watch. months ? so what do you watch while you wait




Common sense is not as common as you think.


 
 
 
 


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Ultimate Geek

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  # 258455 25-Sep-2009 23:41
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a little off topic, but how long does the CGA cover you for?? can you still call on that if the tv is 4 years old? i doubt it? wouldn't this be where your extended warranty would come into play?

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  # 258470 26-Sep-2009 07:03
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The CGA is essentially covering a product for a "reasonable life". I've seen the figure of 5 years for a TV floating around and quoted by numerous sources but have no idea if this has come from any rulings or general information issued by the disputes tribunal or is simply a figure grabbed out of the air.

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  # 258473 26-Sep-2009 07:45
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itxtme: I've used it 3 times so far, all because stuff was out of "warranty". Only Dick Smith gave me attitude, but when I made it very clear I knew my rights and $30 for the Disputes Tribunal meant nothing to me they changed their tune very quickly: "Yes sir, no sir, 3 bags full sir."
vexxxboy: If they look like they will force you to take them to the DT tell them you will hire a TV and charge them for that as well. Yes - the CGA actually says they have to cover that cost too! Read up on it, it's a great piece of legislation.

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  # 258474 26-Sep-2009 07:48
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ZollyMonsta: There's no point coming on here to do a public name and shame.



Wrong. People coming onto this forum to share their positive or negative experiences with a particular product is worthy of being factored in to anyone else's purchasing decisions. I certainly appreciate it.



Oh, waste of time buying your extended warranty cover too.. as you don't need it (CGA - The Consumer Guarantees Act - to the rescue once again)



Wrong again. Relying on the CGA as an alternative to an extended warranty is fine if you're on a tight budget, but some people are willing to pay extra to know that they will get a quick and easy resolution if something goes wrong without the drama of engaging in correspondence and going to the Disputes Tribunal. I find it offensive and patronising when people tell me that I've "wasted money" in buying an extended warranty.

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  # 258475 26-Sep-2009 07:51
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sbiddle: The CGA is essentially covering a product for a "reasonable life". I've seen the figure of 5 years for a TV floating around and quoted by numerous sources but have no idea if this has come from any rulings or general information issued by the disputes tribunal or is simply a figure grabbed out of the air.


Consumer quote 12+ years expected life for plasma & LCD sets with economic life 5-15 years. They base their figures on their annual reliability survey.

The OP didn't say what was wrong. Maybe it was physical damage as in didn't bounce or wasn't waterproof :)

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  # 258481 26-Sep-2009 08:33
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itxtme: With all these people waving the CGA around, how many can honestly say they have used it??


Used it twice, once for a 4 year old Westinghouse Fridge freezer (piece of crap) and once for an Electrolux Front loader 3 years old (possibly a piece of crap). Consumer even have a standard letter on their website you can download and fill in the blanks.

I have a 40 LCD Samsung (my second now) and its a fantastic TV.

Also cant believe the laziness of some of the questions/comments in here, why not do some research before hitting the forums!

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  # 258482 26-Sep-2009 08:36
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Bung:
sbiddle: The CGA is essentially covering a product for a "reasonable life". I've seen the figure of 5 years for a TV floating around and quoted by numerous sources but have no idea if this has come from any rulings or general information issued by the disputes tribunal or is simply a figure grabbed out of the air.


Consumer quote 12+ years expected life for plasma & LCD sets with economic life 5-15 years. They base their figures on their annual reliability survey.

The OP didn't say what was wrong. Maybe it was physical damage as in didn't bounce or wasn't waterproof :)


5 years quite possibly a reastilic figure then being the bottom end of their economic life figures.


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  # 258485 26-Sep-2009 08:49
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It's worth noting that 'expected life' should also factor in the quality of the goods. If you go down to the Warehouse and pay $0.50 for an Electrosonic stereo then it's unreasonable to expect it to last as long as a $5000 Bose stereo, for example.

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