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Topic # 67136 29-Aug-2010 01:12
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hey guys we have been having trouble getting our new htpc to sleep weve been threw everything in device manager and allowed it to sleep we have configured our power profile correctly and used the reg hack to have acess to the hidden options but we cannot get it to sleep heres our "powercfg energy" report HELP


Power Efficiency Diagnostics Report



Computer Name
LOUNGE-PC


Scan Time
2010-08-28T12:56:24Z


Scan Duration
60 seconds


System Manufacturer
Gigabyte Technology Co., Ltd.


System Product Name
H55M-USB3


BIOS Date
07/06/2010


BIOS Version
F8


OS Build
7600


Platform Role
PlatformRoleDesktop


Plugged In
true


Process Count
50


Thread Count
978


Report GUID
{aed68ce0-aaf1-40da-bb1b-975368b0ee71}



Analysis Results
Errors


USB Suspend:USB Device not Entering Suspend

The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.



Device Name
USB Composite Device


Host Controller ID
PCI\VEN_8086&DEV_3B37


Host Controller Location
PCI bus 0, device 29, function 1


Device ID
USB\VID_04CA&PID_002F


Port Path
2








USB Suspend:USB Device not Entering Suspend

The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.



Device Name
USB Input Device


Host Controller ID
PCI\VEN_8086&DEV_3B37


Host Controller Location
PCI bus 0, device 29, function 1


Device ID
USB\VID_046D&PID_C054


Port Path
1








USB Suspend:USB Device not Entering Suspend

The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.



Device Name
USB Root Hub


Host Controller ID
PCI\VEN_8086&DEV_3B3B


Host Controller Location
PCI bus 0, device 26, function 0


Device ID
USB\VID_8086&PID_3B3B


Port Path
 








USB Suspend:USB Device not Entering Suspend

The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.



Device Name
USB Input Device


Host Controller ID
PCI\VEN_8086&DEV_3B3B


Host Controller Location
PCI bus 0, device 26, function 0


Device ID
USB\VID_054C&PID_0268


Port Path
1








USB Suspend:USB Device not Entering Suspend

The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.



Device Name
USB Root Hub


Host Controller ID
PCI\VEN_8086&DEV_3B3E


Host Controller Location
PCI bus 0, device 26, function 1


Device ID
USB\VID_8086&PID_3B3E


Port Path
 








USB Suspend:USB Device not Entering Suspend

The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.



Device Name
USB Composite Device


Host Controller ID
PCI\VEN_8086&DEV_3B3E


Host Controller Location
PCI bus 0, device 26, function 1


Device ID
USB\VID_147A&PID_E03E


Port Path
1








USB Suspend:USB Device not Entering Suspend

The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.



Device Name
USB Root Hub


Host Controller ID
PCI\VEN_8086&DEV_3B37


Host Controller Location
PCI bus 0, device 29, function 1


Device ID
USB\VID_8086&PID_3B37


Port Path
 








Platform Power Management Capabilities:System firmware (BIOS) does not support S3.

The hardware in this computer does not support the S3 sleep state.





Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled

PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.



Warnings
Information


Platform Timer Resolution:Platform Timer Resolution

The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.



Current Timer Resolution (100ns units)
156250








Power Policy:Active Power Plan

The current power plan in use



Plan Name
OEM Power Saver


Plan GUID
{a1841308-3541-4fab-bc81-f71556f20b4a}








Power Policy:Power Plan Personality (Plugged In)

The personality of the current power plan when the system is plugged in.



Personality
Power Saver








Power Policy:Video quality (Plugged In)

Enables Windows Media Player to optimize for quality or power savings when playing video.



Quality Mode
Optimize for Video Quality








System Availability Requests:Analysis Success

Analysis was successful. No energy efficiency problems were found. No information was returned.





CPU Utilization:Processor utilization is low

The average processor utilization during the trace was very low. The system will consume less power when the average processor utilization is very low.



Average Utilization (%)
0.95








Battery:Analysis Success

Analysis was successful. No energy efficiency problems were found. No information was returned.





Platform Power Management Capabilities:Supported Sleep States

Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.



S1 Sleep Supported
true


S2 Sleep Supported
false


S3 Sleep Supported
false


S4 Sleep Supported
true








Platform Power Management Capabilities:Processor Power Management Capabilities

Effective processor power management enables the computer to automatically balance performance and energy consumption.



Group
0


Index
0


Idle (C) State Count
1


Performance (P) State Count
14


Throttle (T) State Count
8








Platform Power Management Capabilities:Processor Power Management Capabilities

Effective processor power management enables the computer to automatically balance performance and energy consumption.



Group
0


Index
1


Idle (C) State Count
1


Performance (P) State Count
14


Throttle (T) State Count
8








Platform Power Management Capabilities:Processor Power Management Capabilities

Effective processor power management enables the computer to automatically balance performance and energy consumption.



Group
0


Index
2


Idle (C) State Count
1


Performance (P) State Count
14


Throttle (T) State Count
8








Platform Power Management Capabilities:Processor Power Management Capabilities

Effective processor power management enables the computer to automatically balance performance and energy consumption.



Group
0


Index
3


Idle (C) State Count
1


Performance (P) State Count
14


Throttle (T) State Count
8






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Meow
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  Reply # 374070 29-Aug-2010 01:42
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Sounds to me there is no graphics drivers installed, Windows will refuse to go to sleep if it's using the default "Microsoft" generic graphics drivers.

Would a mod kindly shorten this post please?




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  Reply # 374092 29-Aug-2010 07:29
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Why use sleep? I've used hibernate for a number of years and my sleep deprivation disappeared. Takes slightly longer to turn on, but it is also safer than sleep as it saves all your RAM contents. I've had similar issues with sleep where the PC would randomly turn on. No issues at all with hibernation.




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Geek


  Reply # 374355 30-Aug-2010 00:05
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hi the computer has latest intel graphics drivers installed and the machine will not automatically hibernate ether

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  Reply # 374452 30-Aug-2010 11:20
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Try unplugging all of your USB devices and then see if it sleeps, or run the powercfg report again.

It's clearly saying one of your USB devices is preventing it from sleeping:

"USB Suspend:USB Device not Entering Suspend

The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use."

-Matt

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  Reply # 374453 30-Aug-2010 11:26
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Mine wouldnt sleep\hibernate due to a wireless MS keyboard and mouse. Unplugged the receiver and it works fine.

If plugged in it goes to sleep but then wakes again within seconds.




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  Reply # 374528 30-Aug-2010 20:56
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Sounds like a BIOS issue, not an OS issue. There might be an option in the BIOS to keep USB power on while the PC is turned off. If that is the case try disabling the option. Or disable the BIOS option to wake up from a USB device.




You can never have enough Volvos!




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Geek


  Reply # 376157 3-Sep-2010 10:25
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hi guys when we unplug all usb devices the machine still will not sleep and the powercfg report says that the usb hubs are stopping it from sleeping, i know that the usb ports on my board have the option to be powered when the system is off but we have that disabled in the bios and have been threw the bios options with gigabyte who confirmed that we have it configured correctly so were lost were thinking that the only option is to return the board and get a asus because a mate of ours has a asus h55 board and is not having any issues with it what do you guys think

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  Reply # 376294 3-Sep-2010 15:37
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I think the problem is that your keyboard has lost it's punctuation and shift keys. The forum T&C asks that people format their posts. It is the second time in one thread that you are not using formatting.

Have you checked for a BIOS and driver update? Could be an issue that is now fixed.




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  Reply # 376307 3-Sep-2010 15:59
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Niel: I think the problem is that your keyboard has lost it's punctuation and shift keys. The forum T&C asks that people format their posts. It is the second time in one thread that you are not using formatting.

Have you checked for a BIOS and driver update? Could be an issue that is now fixed.


Not quite true. The , key worked once Tongue out 







Media centre PC - Case Silverstone LC16M with 2 X 80mm AcoustiFan DustPROOF, MOBO Gigabyte MA785GT-UD3H, CPU AMD X2 240 under volted, RAM 4 Gig DDR3 1033, HDD 120Gig System/512Gig data, Tuners 2 X Hauppauge HVR-3000, 1 X HVR-2200, Video Palit GT 220, Sound Realtek 886A HD (onboard), Optical LiteOn DH-401S Blue-ray using TotalMedia Theatre Power Corsair VX Series, 450W ATX PSU OS Windows 7 x64

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  Reply # 376310 3-Sep-2010 16:04
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Try working your way though this doco. Forget what you think you know and do each step in turn. Has never failed to resolve sleep issues with my PC's.

http://www.vistax64.com/tutorials/63567-power-options-sleep-mode-problems.html







Media centre PC - Case Silverstone LC16M with 2 X 80mm AcoustiFan DustPROOF, MOBO Gigabyte MA785GT-UD3H, CPU AMD X2 240 under volted, RAM 4 Gig DDR3 1033, HDD 120Gig System/512Gig data, Tuners 2 X Hauppauge HVR-3000, 1 X HVR-2200, Video Palit GT 220, Sound Realtek 886A HD (onboard), Optical LiteOn DH-401S Blue-ray using TotalMedia Theatre Power Corsair VX Series, 450W ATX PSU OS Windows 7 x64



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Geek


  Reply # 376403 4-Sep-2010 00:53
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niel hey yes i have the latest bios and drivers and sorry if my lack of punctuation offends you i failed English at school if i knew how i would use correct punctuation

nety thanks for the link i have been threw it 4 times now without success this has got me stumped the only thing that i can think of is a problem with the motherboard i have send computer lounge 2 emails now without reply which is not a good sign :(

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  Reply # 376432 4-Sep-2010 07:16
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Not offended, just makes it hard to read so you are less likely to get help when people can;t be bothered figuring out what you say.

Computer Lounge is moving to Mt Wellington (500m from my work!) so they might be a bit busy at the moment, and closed. Friends have found them to have a high level of technical skill, so you might just have to visit them. But if the problem turns out to be your software config then be aware that you'll probably have to pay for their time (just like any other business).




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  Reply # 376531 4-Sep-2010 12:09
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Ironically you seem to have cursed me ;-) After years of sleeping correctly for the last few days my MC has started to be a bit of an insomniac. Will have to look into what is going on.







Media centre PC - Case Silverstone LC16M with 2 X 80mm AcoustiFan DustPROOF, MOBO Gigabyte MA785GT-UD3H, CPU AMD X2 240 under volted, RAM 4 Gig DDR3 1033, HDD 120Gig System/512Gig data, Tuners 2 X Hauppauge HVR-3000, 1 X HVR-2200, Video Palit GT 220, Sound Realtek 886A HD (onboard), Optical LiteOn DH-401S Blue-ray using TotalMedia Theatre Power Corsair VX Series, 450W ATX PSU OS Windows 7 x64



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Geek


  Reply # 377021 5-Sep-2010 22:20
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i would love to visit them but were in christchurch :( i will just have to keep trying to get hold of them

hey let me know what your issue turns out to be

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  Reply # 377882 8-Sep-2010 14:14
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For me turned out to be system/srvnet which has been a issue before for me too. It supposedly is an other computer on the network requesting for the MC to stay awake. As it has done this before I decided this time to just disable wake on srvnet. Hopefully that does not cause different issues.

Also I just read though the report that you got form powercfg and noticed that is had:
Platform Power Management Capabilities:System firmware (BIOS) does not support S3.

The hardware in this computer does not support the S3 sleep state.

This is not good. S3 is what we normally refer to as sleep. Some bio's have an option to have S1 or S3 sleep (or auto). Might be worth checking that it is not set to S1.







Media centre PC - Case Silverstone LC16M with 2 X 80mm AcoustiFan DustPROOF, MOBO Gigabyte MA785GT-UD3H, CPU AMD X2 240 under volted, RAM 4 Gig DDR3 1033, HDD 120Gig System/512Gig data, Tuners 2 X Hauppauge HVR-3000, 1 X HVR-2200, Video Palit GT 220, Sound Realtek 886A HD (onboard), Optical LiteOn DH-401S Blue-ray using TotalMedia Theatre Power Corsair VX Series, 450W ATX PSU OS Windows 7 x64

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