Bond And Bond TV Warranty

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Muckaround

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Topic # 67306 30-Aug-2010 22:29

I bought a 32" Samsung lcd in 2007 from bond and bond with the 5yr extented warranty.

Today the dog got tangled in the cords, shat himself and took off pulling TV and PS3 off the shelf smashing into the ground.
The PS3 seams all right and the TV turned back on.Sounds like there's alot of broken glass on the inside of the tv when i flipped it back up, from the outside the only thing visibly damaged is the frame which only has a small crack.Its performing as if there's a ghost haunting it now (it's just not the same)

I'm wanting to know what I'm covered for with the extented warranty cos the door knob at bond and bond was no help at all and dont really understand the stuff thats on their website.I'm picking its gonna bomb out before the warranty period finishes now.

P.S.-Is it worth tieing the dog to the tv and doing it again.

rscole86

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Reply # 374577 30-Aug-2010 22:36

According to Bond and Bonds website;

Here?s what?s covered.
? Mechanical and electrical faults for parts and labour costs
? Home callout fees for televisions 32? and over, and all whiteware
excluding microwaves.
? Damage from power surges or spikes (excluding lightning)
? Normal wear and tear
? Food spoilage up to $250 per claim in any freezer or fridge where the spoilage
was caused by or was attributable to a fault that

1. Exclusions
? Damage to your product caused by accident, neglect, abuse, willful act, misuse, theft, sand, liquid damage
(other than in product deemed to be watertight or waterproof), corrosion or rust, battery leakage, infestation, mildew and mould.

It is only an indication though, as their terms may have been different when you purchased it. From memory they never have covered for accidental breakages, and your home and contents insurance should cover it.

robbyp

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Reply # 374578 30-Aug-2010 22:37

Muckaround: I bought a 32" Samsung lcd in 2007 from bond and bond with the 5yr extented warranty.

Today the dog got tangled in the cords, shat himself and took off pulling TV and PS3 off the shelf smashing into the ground.
The PS3 seams all right?and the TV turned back on.Sounds like there's alot of?broken glass on the inside of the tv when i flipped it?back up, from the outside the only thing visibly damaged is the frame which only has a small crack.Its performing as if there's a ghost haunting it now (it's just not the same)

I'm wanting to know what I'm covered for with the extented warranty cos the door knob at bond and bond was no help at all and dont really understand the stuff thats on their website.I'm picking its gonna bomb out before the warranty period finishes now.

P.S.-Is it worth tieing the dog to the tv and doing it again.

No not covered, unless it also covered accidents, but very very unlikely. However your insurance may cover it. Probably cheaper just to get a new one, as you can pick up 32 inch ones for as little as 600-700. You have probably broken the backlighting tubes, not worth repairing.

nate

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Reply # 374607 30-Aug-2010 23:54

I'd shoot the dog and buy a new TV.

bfginger

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Reply # 374611 31-Aug-2010 00:03

Don't those backlights contain a fair amount of mercury?

richms

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Reply # 374629 31-Aug-2010 02:25

No, they contain about the same as a CFL lamp, which is a few percent of stuff all. Violates the levels for workplaces and daily exposure to it, but I read somewhere an equation about the exposure from a CFL and eating some fish, and the fish were worse.

Richard rich.ms

riahon

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Reply # 374641 31-Aug-2010 05:18

Muckaround: I bought a 32" Samsung lcd in 2007 from bond and bond with the 5yr extented warranty.

Today the dog got tangled in the cords, shat himself and took off pulling TV and PS3 off the shelf smashing into the ground.
The PS3 seams all right and the TV turned back on.Sounds like there's alot of broken glass on the inside of the tv when i flipped it back up, from the outside the only thing visibly damaged is the frame which only has a small crack.Its performing as if there's a ghost haunting it now (it's just not the same)

I'm wanting to know what I'm covered for with the extented warranty cos the door knob at bond and bond was no help at all and dont really understand the stuff thats on their website.I'm picking its gonna bomb out before the warranty period finishes now.

P.S.-Is it worth tieing the dog to the tv and doing it again.

Why would you call someone that probably tried their best to help you a "door knob"? If you have to post a question like that online then shouldn't you be reflecting on your own ability to open a door?

Nety

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Reply # 374669 31-Aug-2010 08:18

As already stated the extended warranty is to cover failure of the TV not damage accidental or otherwise.
You contents insurance will cover but may not be worth claiming on once you take into account the excess and loss of no claims bonus.

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Dunnersfella

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Reply # 374708 31-Aug-2010 09:29

You're outta luck sorry - either claim on insurance or buy a new tellie.
My advice, both Panasonic and Sony TV's have holes in their pedestal bases that allow you to secure the TV to its cabinet. This 'may' help the TV falling forwards.
The other option, is to put the TV on the wall and hide the cables in the wall, or inside a cable guide.

Of course... you could always ban the dog from the TV room ;-)

wellygary

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Reply # 374721 31-Aug-2010 09:48

Muckaround: I bought a 32" Samsung lcd in 2007 from bond and bond with the 5yr extented warranty.

Today the dog got tangled in the cords, shat himself and took off pulling TV and PS3 off the shelf smashing into the ground.
The PS3 seams all right and the TV turned back on.Sounds like there's alot of broken glass on the inside of the tv when i flipped it back up, from the outside the only thing visibly damaged is the frame which only has a small crack.Its performing as if there's a ghost haunting it now (it's just not the same)

I'm wanting to know what I'm covered for with the extented warranty cos the door knob at bond and bond was no help at all and dont really understand the stuff thats on their website.I'm picking its gonna bomb out before the warranty period finishes now.

P.S.-Is it worth tieing the dog to the tv and doing it again.

Are you deliberately trying it on?

I mean, do you seriously beleive that the damage to a TV caused by the actions of your dog are covered by an extended warranty on said TV?

Your only hope is your Contents insurance, other than that you are SOL

mentalinc

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Reply # 374725 31-Aug-2010 09:49

This is what contents insurance is for....

o and don't buy extended warranties

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cgrew

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Reply # 374818 31-Aug-2010 12:08

mentalinc: This is what contents insurance is for....

Yes, claim it under house contents insurance.

That's if you have HCI of course..

richms

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Reply # 375045 31-Aug-2010 18:47

The only possible way you could have a claim about the retailer is if you purchased installation and they left it with cables hanging out as a hazard. As I doubt any self respecting installer would do so I expect that you are S out of luck with the retailer. The manufacturer warranty will never cover impact damage so really your carelessness will be dealt with by your insurance.

IMO insurance should not pay for negligance like leaving loose cables around a pet but they do so go and get your claim in. Be aware that even if you dont go ahead with the claim after this, they can use it to adjust your premiums under the suffered a loss but not claimed for it clauses if you tell them about it.

Richard rich.ms