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Wannabe Geek


Topic # 109922 29-Sep-2012 08:27
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Would you think it reasonable for a retailer to replace a failing hard drive in a laptop purchased at the beginning of 2011 with a drive manufactured by WD at the beginning of 2010?

Replace was free as it was covered by the CGA.

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gzt

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  Reply # 693313 29-Sep-2012 09:31
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Was the laptop new or second hand ex-demo or something like that when you purchased it?

If the laptop was new personally I would not be happy if the drive was a secondhand part - do you think it is?

If I had purchased the laptop for an exceptionally good price and it was ex-demo or something like that anyway I would not be concerned about it.

It is kind of possible the drive was in stock all that time somewhere it can happen.



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  Reply # 693323 29-Sep-2012 09:46
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I believe the drive is a second hand part. Laptop was brand new not ex-demo.


 
 
 
 


gzt

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  Reply # 693325 29-Sep-2012 09:52
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So it was [x months?] out of manufacturer warranty and the retailer completed the repair using CGA?
or repaired under manufacturer warranty?



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Wannabe Geek


  Reply # 693327 29-Sep-2012 09:56
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Repair was completed under CGA.

Machine should last for more than 18 months. (A reasonable amount of time).

gzt

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  Reply # 693330 29-Sep-2012 10:09
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I don't know the legality of it either way.

Personally if it was a premium machine I would not be happy with a second hand part.

If it was at the low cost end it might not worry me so much unless the particular drive model is insanely prone to failure.



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Wannabe Geek


  Reply # 693332 29-Sep-2012 10:14
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The real issue for me is the machine is running a lot slower with the replacement drive.

I'm currently running the WD diagnostics on it.

gzt

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  Reply # 693336 29-Sep-2012 10:33
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Ok. At some point you will need to paste the model number of the laptop (with a link to the support page) and the model number of the drive and stats reported by the utility.

Is the drive actually the same model as the one it replaced? Is it as simple as a 5000rpm drive replacing a 7200rpm drive? There are many other drive factors which can have impact on throughput but that would be an easy one..

There are also many 3d party benchmarking tools around which have webpages with typical benchmark results for particular drive models.

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  Reply # 693355 29-Sep-2012 11:34
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Was the drive cloned, or fresh rebuild?




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  Reply # 693378 29-Sep-2012 12:47
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gcarmich: Would you think it reasonable for a retailer to replace a failing hard drive in a laptop purchased at the beginning of 2011 with a drive manufactured by WD at the beginning of 2010?

Replace was free as it was covered by the CGA.


Yes that is reasonable in my view, assuming the drive is similar or better in key features (mainly as long as its still 7200rpm if the original was).

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  Reply # 693381 29-Sep-2012 12:56
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gcarmich: Would you think it reasonable for a retailer to replace a failing hard drive in a laptop purchased at the beginning of 2011 with a drive manufactured by WD at the beginning of 2010?

Replace was free as it was covered by the CGA.


Personally I don't think that is right. If they had replaced the entire machine with a second hand one, I don't think that would be allowed, so they same would apply if it is a component. The only exception could be if the part is not able to be sourced new, eg they no longer manufacture the part. However I am not sure if there are any causes that prevent second hand parts being used, and infact some of the big manufacturers replace stuff with refurbished devices. eg if an iphone is replaced, it maybe replaced with a refurbished one, which essentially has second hand components in it, but they do basically re manufacturer it with a new case etc.
If it is not performng as it previously was take it back anyway, as they have to fix it.

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  Reply # 693382 29-Sep-2012 13:08
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I'm no expert but I don't think the CGA refers to the device or replacement part needing to be new, it just has to be of the same or better quality. But in any event, I don't really get why it would be OK for apple to issue second hand replacements but not other manufactures?

I do agree that if the new drive is inferior in features (e.g. speed) to the old one then you would have cause to return it. But otherwise your warranty on the hard drive is renewed regardless of whether the replacement part is new or not so why should you care?

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  Reply # 693387 29-Sep-2012 14:18
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Apple? Manufacturer refurbished items go through a quality control process to weed out failures or near failures and sometimes go through a remanufacture process to replace failed parts and then quality control again. This is very different to second hand, demo or other used items.

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  Reply # 693392 29-Sep-2012 15:16
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gzt: Apple? Manufacturer refurbished items go through a quality control process to weed out failures or near failures and sometimes go through a remanufacture process to replace failed parts and then quality control again. This is very different to second hand, demo or other used items.


That said, if you buy a brand new iphone and it is dead on arrival, they are unlikely to switch it for a refurbished/remanufacturered one, as you purchased a brand new item. They would replace with a brand new one.

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  Reply # 693441 29-Sep-2012 18:30
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In terms of the OP I didn't see anything to suggest that the hard drive used was not brand new. If it is second hand, is there anything to suggest it hasn't been through a quality control process?


In terms of the CGA, I suggest you would be hard pushed to get another HDD replacement purely because the date on the hard drive label is 2010. In all likelihood the original HDD in the original laptop was also manufactured in 2010, despite being sold at the beginning of 2011.. so actually it could well be a like for like replacement. 

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  Reply # 694190 1-Oct-2012 13:59
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blair003: In terms of the OP I didn't see anything to suggest that the hard drive used was not brand new. If it is second hand, is there anything to suggest it hasn't been through a quality control process?


In terms of the CGA, I suggest you would be hard pushed to get another HDD replacement purely because the date on the hard drive label is 2010. In all likelihood the original HDD in the original laptop was also manufactured in 2010, despite being sold at the beginning of 2011.. so actually it could well be a like for like replacement. 


That is what i was going to type. Without know what they took out of you laptop, it is hard to comment on what they put back in.

Do you have any empirical evidence that it is slower now than it was?

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