Hey guys, excuse the sarcastic and tired tone, but I'm a we bit fed up!
Have a bit of an issue surrounding a laptop, bought from an online shop in Christchurch, and until this is resolved I won't name them. Bought the laptop and picked up midday on a Wednesday. Got it home and didn't have time to use it until that evening, fired up and the laptop has a faulty keyboard (behaved like shift key constantly depressed) I have a background in IT with quite a few years experience, so I did all the usual to test; factory reset and reinstall windows, checked all language settings, after nothing worked I booted up a linux shell from a USB drive and hey presto, still typing in caps. Keyboards faulty.
Called them up to explain and they said oh try [[all these things]] first, fair enough. Tried them as per instructed, and still faulty (unsuprisingly). Called them back and said "nope; still faulty" So they said "ok, we'll sort it out" Upon dropping it off, I was informed the turn around would be 3 weeks. "Uhhh what?" I asked if there was a spare laptop I could borrow in the mean time (had some work to complete etc) or if they could just replace the faulty unit with another one, all answers were no, I'd have to wait for my unit to be repaired. Ok, so I began the waiting game and sorted out a spare laptop myself. That was the 23rd of October, called to get an update a couple of days ago. They couldn't give me a time or estimation and had me contact HP myself (what the...?) Anyway, contacted HP directly and apparently they'd only had the laptop for a couple of days; received on the 8th.
Ask them to please continue and contact me directly.
Later today got a call, they're not going to honour the warranty, without explanation and they're going to send it back to the company I bought the laptop from. I called the retailer and they had no idea and say that they're going to have to go back and forth to get this resolved. At this point, it's been three weeks since I paid for the laptop and still haven't received it... I'm kinda at wits end. It was DOA, there shouldn't be any confusion. I just want the laptop fixed and returned, their relationship with HP is not my responsibility or concern.
What should I do?
Regards,
Aim