Have lurked now and then on these forums for a bit hah but first time poster...

My friend recently purchased a Microsoft Surface Book and subsequently discovered that the screen battery does not work. She is Middle Eastern and purchased the device in Dubai on her way to New Zealand. She can use the device but can't detach the screen which is vital for her job.  It has been confirmed as hardware issue by Microsoft support and that the device needs to be replaced. The product was registered in the Microsoft US region.

The Dubai company states that the device must be physically returned to them for a replacement to be given. This is impracticable as she now resides here and sending the device is also very expensive.

We have had extensive talks with Microsoft NZ and Microsoft US and have been left in bureaucratic limbo. Microsoft US states that a replacement can only be sent to a North American address as that is where the product was registered. Meanwhile, Microsoft NZ says that it can only be dealt with by Microsoft US as the product is registered in that region. So we've been passed between both regional areas constantly with no resolution.

We just find it ridiculous as this is a premium product and that Microsoft can't offer a solution.

In any case it seems that we will have to ship the device to the US at our own cost. Does anyone have any advice as to the cheapest and safest way to do this from New Zealand?

Or... anyone with any friends in Microsoft NZ hah? :P;