Hoping to please get some advice on what my rights are here (consumer guarantees act maybe?), any help is much appreciated.
My (out of Apple warranty) Macbook pro started randomly shutting down on me a couple months ago so I took it to "The Core" in Newton to get it repaired.
Two weeks later they said it was the "logic board" and it would cost $649 incl gst to have it repaired - no problem, paid and collected supposedly with a new logic board.
1 hour later it randomly shutdown on me in the middle of a meeting. I took it back the next day, they said they'd fix it again for free given I'd already paid them $649 the first time.
A week later I collected after the technician "touched up the logic board" (hmm?). 3 hours later, boom, shutdown on me again.
Obviously I want it fixed one way or another but as a software developer I need my machine for my day job so going on nearly a month now without my regular machine is frustrating to say the least.
Is it fair to ask for a refund of the repair so I can up and take it somewhere else like iStore? Or do I need to give them yet another opportunity (and another week) to do some more "touching up"?
My assumption is they didn't actually diagnose the issue but hoped that a generic "logic board replacement" would surely solve it instead of just saying they couldn't do it and letting me go somewhere else.
Thanks in advance for any advice here :)