Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1431 posts

Uber Geek


#262035 31-Dec-2019 18:59
Send private message

I was looking through advertisements for some of the better Microsoft computers, but several of them are not kept in stock by places like JB HiFi, Harvey Norman and Noel Leeming. At a time when, for example, some Microsoft laptops are being discounted by 20% for the Boxing Day sales, people are being told that there are no stocks of these in the whole country and to expect delivery at the end of January. This is apparently because several Microsoft staff are on holiday until mid-January.

And to secure one of these computers at a 20% discount, customers are asked to pay the full amount now even though there is a 4-week delay in delivery. Wouldn't just a small deposit be adequate? So, I wonder whether it may be better to order direct online from Microsoft in order to get earlier delivery?

Create new topic
1829 posts

Uber Geek

Lifetime subscriber

  #2383507 31-Dec-2019 19:07
Send private message

Yup seen this yesterday, While this missus was in the jewellery store I was wandering around NL in the Westfield mall here in CHCH as you do and I noticed the blank spaces where the high end Microsoft stuff was supposed to be but with still the sale cards in place, I asked why there was none on display and one of the salesman said ain't got any. Not that I was in the market for one but found it a bit stupid and I could imagine lost sales because of it.





Ding Ding Ding Ding Ding : Ice cream man , Ice cream man


23385 posts

Uber Geek

Trusted
Subscriber

  #2383514 31-Dec-2019 19:55
Send private message

And if they are anything like when I had to pre-pay for something, they still use the date of the invoice for warranty so you are screwed over for a few weeks of easier coverage of things.





Richard rich.ms

 
 
 
 




1431 posts

Uber Geek


  #2383577 1-Jan-2020 08:32
Send private message

JaseNZ:

 

Yup seen this yesterday, While this missus was in the jewellery store I was wandering around NL in the Westfield mall here in CHCH as you do and I noticed the blank spaces where the high end Microsoft stuff was supposed to be but with still the sale cards in place, I asked why there was none on display and one of the salesman said ain't got any. Not that I was in the market for one but found it a bit stupid and I could imagine lost sales because of it.

 

 

Yes, it's not as if you're buying an electric vehicle where the worldwide supply is quite short so that NZ-new EV buyers often have to wait several months for their vehicles. And when you buy a car, you don't have to pay the full amount up-front, a 10% deposit (or less) is often adequate.

 

Although it's clear that not many people want to buy a laptop that costs more than, say, $3,000, it seems that retailers just don't want to stock these items any more as they are probably slow-moving and take up space etc.

 

I agree that sales could be lost because of this policy, I was tempted by a couple of 20% off items which I might have bought if they had been in stock. To expect customers to wait 4 weeks just to buy a laptop seems ridiculous to me, even if you are getting a 20% discount and saving several hundred dollars.

 

Come on Microsoft, have a look at this problem and keep your retailers stocked up!




1431 posts

Uber Geek


  #2383579 1-Jan-2020 08:41
Send private message

richms:

 

And if they are anything like when I had to pre-pay for something, they still use the date of the invoice for warranty so you are screwed over for a few weeks of easier coverage of things.

 

 

Now there must be some consumer law that says the date of delivery is the warranty start date, not the date on which you paid for the item in full?

 

I think any respected retailer would use the date of delivery for warranty purposes, surely?


925 posts

Ultimate Geek


  #2383616 1-Jan-2020 11:55
Send private message

frednz:

 

richms:

 

And if they are anything like when I had to pre-pay for something, they still use the date of the invoice for warranty so you are screwed over for a few weeks of easier coverage of things.

 

 

Now there must be some consumer law that says the date of delivery is the warranty start date, not the date on which you paid for the item in full?

 

I think any respected retailer would use the date of delivery for warranty purposes, surely?

 

 

It isn’t worthwhile getting hot about when the warranty starts, +/- a couple of weeks.

 

The vast majority of warranty claims occur after a few weeks of moderate use, that’s why extended warranty is a complete waste of money.





BlinkyBill




1431 posts

Uber Geek


  #2383700 1-Jan-2020 18:41
Send private message

BlinkyBill:

frednz:


richms:


And if they are anything like when I had to pre-pay for something, they still use the date of the invoice for warranty so you are screwed over for a few weeks of easier coverage of things.



Now there must be some consumer law that says the date of delivery is the warranty start date, not the date on which you paid for the item in full?


I think any respected retailer would use the date of delivery for warranty purposes, surely?



It isn’t worthwhile getting hot about when the warranty starts, +/- a couple of weeks.


The vast majority of warranty claims occur after a few weeks of moderate use, that’s why extended warranty is a complete waste of money.



Yes, the Consumer Guarantees Act covers most situations anyway, so I don't go for extended warranties although retailers try quite hard to convince you they're a good idea! The idea of retailers no longer having expensive items in stock and requiring full payment in advance of delivery is great for retailers as customers are providing free finance to them. You may as well deal online direct with the manufacturers if retailers get you to pay in full for your goods and then take a month or so to get them in! I mean, what advantages are there in buying an expensive computer from Harvey Norman etc in these circumstances?

23385 posts

Uber Geek

Trusted
Subscriber

  #2383712 1-Jan-2020 19:51
Send private message

frednz:

Yes, the Consumer Guarantees Act covers most situations anyway, so I don't go for extended warranties although retailers try quite hard to convince you they're a good idea! The idea of retailers no longer having expensive items in stock and requiring full payment in advance of delivery is great for retailers as customers are providing free finance to them. You may as well deal online direct with the manufacturers if retailers get you to pay in full for your goods and then take a month or so to get them in! I mean, what advantages are there in buying an expensive computer from Harvey Norman etc in these circumstances?

 

May as well buy online if they don't have one for you to take away immediately. If they have to order one in for you, and then probably try to charge you to have it send out to you when it comes in then what are they really actually doing to deserve their profits?

 

Not like the sales people offer anything over looking online for product knowledge. There is usually not a display that you can actually see how it is because its locked down, you cant even feel the weight of a laptop or in some cases even see how the hinge feels because its trapped in some POS display prison. May as well look at pictures on the web, ask in a forum and buy from the cheapest on pricespy.





Richard rich.ms

 
 
 
 




1431 posts

Uber Geek


  #2384368 2-Jan-2020 20:48
Send private message

richms:

 

May as well buy online if they don't have one for you to take away immediately. If they have to order one in for you, and then probably try to charge you to have it send out to you when it comes in then what are they really actually doing to deserve their profits?

 

Not like the sales people offer anything over looking online for product knowledge. There is usually not a display that you can actually see how it is because its locked down, you cant even feel the weight of a laptop or in some cases even see how the hinge feels because its trapped in some POS display prison. May as well look at pictures on the web, ask in a forum and buy from the cheapest on pricespy.

 

I suppose there is one advantage of buying from a local retailer in that if something goes wrong and the item has to be returned, it's probably easier and cheaper to take it back to the store rather than courier it off to the manufacturer who in some cases may be located overseas. A local retailer may even give you a loan item while the item is being repaired. And things can get lost when given to couriers, so this can't happen when you take it back to your local retailer.


150 posts

Master Geek


  #2385943 6-Jan-2020 11:14
Send private message

Hi Fred,

 

Sorry to hear about this! We've had staff on over the break so I'm not sure about the comment from the floor staff as we've also had lots of stock over the break. I've raised it with one of the team who deals with Surface in Retail so hopefully we get a resolution on that front.

 

Ta,

 

Jono


Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

National Institute for Health Innovation develops treatment app for gambling
Posted 6-Jul-2020 16:25


Nokia 2.3 brings to be available in New Zealand
Posted 6-Jul-2020 12:30


Menulog change colours as parent company merges with Dutch food delivery service
Posted 2-Jul-2020 07:53


Techweek2020 goes digital to make it easier for Kiwis to connect and learn
Posted 2-Jul-2020 07:48


Catalyst Cloud launches new Solutions Hub to support their kiwi Partners and Customers
Posted 2-Jul-2020 07:44


Microsoft to help New Zealand job seekers acquire new digital skills needed for the COVID-19 economy
Posted 2-Jul-2020 07:41


Hewlett Packard Enterprise introduces new HPE GreenLake cloud services
Posted 24-Jun-2020 08:07


New cloud data protection services from Hewlett Packard Enterprise
Posted 24-Jun-2020 07:58


Hewlett Packard Enterprise unveils HPE Ezmeral, new software portfolio and brand
Posted 24-Jun-2020 07:10


Apple reveals new developer technologies to foster the next generation of apps
Posted 23-Jun-2020 15:30


Poly introduces solutions for Microsoft Teams Rooms
Posted 23-Jun-2020 15:14


Lenovo launches new ThinkPad P Series mobile workstations
Posted 23-Jun-2020 09:17


Lenovo brings Linux certification to ThinkPad and ThinkStation Workstation portfolio
Posted 23-Jun-2020 08:56


Apple introduces new features for iPhone iOS14 and iPadOS 14
Posted 23-Jun-2020 08:28


Apple announces Mac transition to Apple silicon
Posted 23-Jun-2020 08:18



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.