Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




BDFL - Memuneh
67447 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

#270538 14-May-2020 09:48
Send private message

Daughter's laptop disconnected from WiFi a couple of times last week. I've noticed the device Killer WiFi adapter was disabled - not of her own doing as hers is not an Administrator account.

 

Today the device was disconnected again, so logged with my Administrator account. Tried

 

1. Disable/Enable 

 

2. Restart

 

3. Update drivers using assistant

 

4. Removed device from list with driver uninstall, followed with installing downloaded drivers from Dell

 

In all cases I get an "Windows can't start device. Error 10".

 

At the moment the laptop is connected via a USB WiFi adapter, so next step (after school hours) will be to do a Windows refresh and see if it fixes - if not then I will have to assume it's a hardware problem and go back to the retailer and claim warranty repair/replace (it's a five-month old laptop)

 

Any other ideas?  





 

 

These links are referral codes

 

Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Amazon | My technology disclosure 


Filter this topic showing only the reply marked as answer Create new topic

gzt

11450 posts

Uber Geek

Lifetime subscriber

  #2483750 14-May-2020 13:20
Send private message

The USB device is the Killer Wifi adaptor?

gzt

11450 posts

Uber Geek

Lifetime subscriber

  #2483753 14-May-2020 13:24
Send private message

wifi adaptor disabled

hardware switch in play? admin not required for hardware switch..

 
 
 
 




BDFL - Memuneh
67447 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #2483755 14-May-2020 13:24
Send private message

No. "Killer WiFi 6 adapter" is the built-in wireless adapter. The USB WiFi is a different device I plugged in so she can continue using the laptop for today.





 

 

These links are referral codes

 

Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Amazon | My technology disclosure 




BDFL - Memuneh
67447 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #2483756 14-May-2020 13:25
Send private message

gzt:

 

 

wifi adaptor disabled

 

 

hardware switch in play? admin not required for hardware switch..

 

 

No hardware switch on this laptop. "Disabled" as in soft-disabled - as in lately "Device cannot start. Error 10"





 

 

These links are referral codes

 

Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Amazon | My technology disclosure 


gzt

11450 posts

Uber Geek

Lifetime subscriber

  #2483816 14-May-2020 14:16
Send private message

Looks like there has been a range of issues recently related to killer wifi and windows update.



BDFL - Memuneh
67447 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #2483819 14-May-2020 14:23
Send private message

Yes, I thought it could be that - machine was updated to last month so in one of the restarts I've applied yesterday's update too. 





 

 

These links are referral codes

 

Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Amazon | My technology disclosure 




BDFL - Memuneh
67447 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #2483821 14-May-2020 14:24
Send private message




 

 

These links are referral codes

 

Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Amazon | My technology disclosure 


 
 
 
 




BDFL - Memuneh
67447 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #2484794 16-May-2020 11:03
Send private message

Solved...

 

Tried manually installing the Dell drivers, the Killer Networking drivers, uninstalling Windows Updates and finally doing a full Windows reset.

 

Nothing worked. 

 

I was about to call the retail store where we bought this laptop to arrange repairs but decided to disable the WiFi adapter in the UEFI settings, restart the laptop and enable the adapter again... And this is what fixed it so the adapter was able to start again.





 

 

These links are referral codes

 

Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Amazon | My technology disclosure 


Filter this topic showing only the reply marked as answer Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

National Institute for Health Innovation develops treatment app for gambling
Posted 6-Jul-2020 16:25


Nokia 2.3 to be available in New Zealand
Posted 6-Jul-2020 12:30


Menulog change colours as parent company merges with Dutch food delivery service
Posted 2-Jul-2020 07:53


Techweek2020 goes digital to make it easier for Kiwis to connect and learn
Posted 2-Jul-2020 07:48


Catalyst Cloud launches new Solutions Hub to support their kiwi Partners and Customers
Posted 2-Jul-2020 07:44


Microsoft to help New Zealand job seekers acquire new digital skills needed for the COVID-19 economy
Posted 2-Jul-2020 07:41


Hewlett Packard Enterprise introduces new HPE GreenLake cloud services
Posted 24-Jun-2020 08:07


New cloud data protection services from Hewlett Packard Enterprise
Posted 24-Jun-2020 07:58


Hewlett Packard Enterprise unveils HPE Ezmeral, new software portfolio and brand
Posted 24-Jun-2020 07:10


Apple reveals new developer technologies to foster the next generation of apps
Posted 23-Jun-2020 15:30


Poly introduces solutions for Microsoft Teams Rooms
Posted 23-Jun-2020 15:14


Lenovo launches new ThinkPad P Series mobile workstations
Posted 23-Jun-2020 09:17


Lenovo brings Linux certification to ThinkPad and ThinkStation Workstation portfolio
Posted 23-Jun-2020 08:56


Apple introduces new features for iPhone iOS14 and iPadOS 14
Posted 23-Jun-2020 08:28


Apple announces Mac transition to Apple silicon
Posted 23-Jun-2020 08:18



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.