HP BIOS Update killed touchpad

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xpd

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#302637 8-Dec-2022 10:50

Just a heads up, obtained a new HP Probook 445 from work, was all working fine until it did a BIOS update....... now no touchpad at all.

BIOS dosent recognize any problems, but no touchpad response anyway, and Windows sees nothing wrong anywhere either. Done updates, run HP's update system etc etc even reinstalled Windows but no go.

So skip the latest BIOS update if on similar model.

So going for warranty... damn thing only 3 days old and had to do it while I'm working out of town...

XPD / Gavin

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#3007288 8-Dec-2022 11:26

Did you try installing the HP drivers? May have windows drivers that has stopped it from working

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#3007289 8-Dec-2022 11:31

Does it work outside of Windows?

xpd

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#3007300 8-Dec-2022 11:53

Dead in BIOS as well where usually I think it responds.....

Not tried Linux or anything else yet. Might try tomorrow once Im home.

But regardless, needs to work in Windows as thats what HP sold it with.

Thankfully have dock in the office Im working from, but was annoying last night, was a pain to try and watch anything from the motel on the laptop :D

XPD / Gavin

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