My laptop screen suddenly goes "off"

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Finch

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#311035 9-Dec-2023 11:22

Hi everyone.

I purchased a new laptop in mid-late July, on the whole it works really well for me. However, I've noticed there's been 2 or 3 times where the screen has gone "off". Last night I was watching something on Twitch, placed my headset down on the laptop and it went "off". The sound from the streamer was still there, so the laptop was still on, the screen just wasn't. Had to hold power button down to turn off then back on.

Just wondering if there's anything I can do about it? Or should I perhaps take it back to Noel Leeming and someone can have a look at it? As I say, it's barely happened at all and I can't make it happen, has just happened randomly.

I looked for the specifications but it just says "Generic PnP Monitor"

Thanks!

Dynamic

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#3170185 9-Dec-2023 22:33

My daughter had an issue that may be similar. Her screen would go off randomly and not come back on.

It turns out that the magnetic strap on her Fitbit smart watch was triggering a magnetic switch in the laptop under the wrist rest section.

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Finch

2851 posts

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#3170255 10-Dec-2023 11:14

Dynamic:

My daughter had an issue that may be similar. Her screen would go off randomly and not come back on.

It turns out that the magnetic strap on her Fitbit smart watch was triggering a magnetic switch in the laptop under the wrist rest section.

Morning mate, thanks for the reply.

What the heck, that's crazy? How did you/your daughter fix it? Just not wear the watch while using the laptop? I did find it slightly strange that when I placed the headset on the laptop it went "off", but perhaps thought it was just a coincidence.

Dynamic

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#3170270 10-Dec-2023 12:08

It took a long time to establish this, and I only worked it out when I made a point of using it myself for a few days. Laptops used to have a physical switch in the hinge to tell them when the kid is closed, but this one seemed to have a magnetic switch.

Your headphones have a low powered electromagnet in them… it’s not impossible that this is the same cause.

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