Purchasing a Framework Laptop in New Zealand

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d3Xt3r

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#318841 26-Feb-2025 10:51

Framework have just announced a new Framework Laptop 13 featuring the Ryzen AI 300 series APUs, which I'm really keen on getting, especially since they officially support Linux.

Unfortunately they still don't ship to NZ, so thought I'd ask in here - has anyone managed to get a Framework laptop shipped here, maybe from a different site, or via a parcel forwarding service? If so, which site/service did you use?

I've stopped using YouShop ever since they stopped shipping lithium batteries, and I'm a bit wary of using others, so would be keen to know what your experience was like.

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#3347821 26-Feb-2025 10:52

I really wanted the 16" model, but gave up trying to get one to NZ.

Dynamic

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#3347824 26-Feb-2025 10:59

I love the idea of the Framework laptop and have considered getting one shipped to friends in Aussie in advance of a future trip.

If you've not already done so, register your interest on their web site which contributes to their choice of which countries to add next.

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sean666888

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#3348163 26-Feb-2025 19:23

Be careful their apparently check the card you're using has been issued in the appropriate region so you better have a credit or debit card issued by an Aussie bank (ask your friend if you can use their card if you transfer them the money)

Edit:

See: https://community.frame.work/t/shipping-to-currently-unsupported-countries/42908/4

tchart

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#3348164 26-Feb-2025 19:37

Bit of an odd statement on that forum post;

”Framework just doesn’t have the permission to sell in unsupported countries”

Who exactly would they need permission from? They probably just can be bothered collecting GST for the NZ government.

richms

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#3348165 26-Feb-2025 19:42

tchart:

Bit of an odd statement on that forum post;

”Framework just doesn’t have the permission to sell in unsupported countries”

Who exactly would they need permission from? They probably just can be bothered collecting GST for the NZ government.

Practically every semiconductor in a device like that will have export restrictions that they have to comply with and for a small market, not worth it till they have all the big ones sorted.

Richard rich.ms

sean666888

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#3348167 26-Feb-2025 19:49

tchart:

Bit of an odd statement on that forum post;

”Framework just doesn’t have the permission to sell in unsupported countries”

Who exactly would they need permission from? They probably just can be bothered collecting GST for the NZ government.

Collecting GST isn't that hard there are several payment processes that will just do that for you

Part of it spectrum management compliance I suspect

Plus there's a whole bunch of other regulatory guff that you need to handle (Electrical safety compliance, consumer guarantees act stuff, etc)

Framework is in a weird third place when it comes to regulatory compliance the big international players have whole department who's job is to handle that kind of thing cowboy operations that sell off AliExpress and the like basically just ignore regulatory compliance but framework is in a weird third place where their big enough that the government would actually pay attention to them and be able to do something about them without them just disappearing into the wind but small enough that they don't have a whole department to handle regulatory compliance in every country

or at least that's the situation as I understand it

edit: correct spelling
If things end up spelt incorrectly or even as an entirely incorrect word that's because I use speech to text to type

ratsun81

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#3348168 26-Feb-2025 19:54

richms:

tchart:

Bit of an odd statement on that forum post;

”Framework just doesn’t have the permission to sell in unsupported countries”

Who exactly would they need permission from? They probably just can be bothered collecting GST for the NZ government.

Practically every semiconductor in a device like that will have export restrictions that they have to comply with and for a small market, not worth it till they have all the big ones sorted.

What semiconductor restrictions do you think are applicable to NZ and what is your source to support this.

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richms

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#3348199 26-Feb-2025 21:04

ratsun81:

What semiconductor restrictions do you think are applicable to NZ and what is your source to support this.

Ever tried buying something from element14/farnel? Have to complete paperwork that you will not re-export to other countries. They have to hold records for things they sell to comply with that stuff. Adding more and more countries to where they sell to ads more compliance to have people do.

Richard rich.ms

cddt

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#3348295 27-Feb-2025 09:21

Dynamic:

If you've not already done so, register your interest on their web site which contributes to their choice of which countries to add next.

Done.

And I'm considering asking my brother in the UK to bring one home with him if he visits for Christmas!

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DarrenG

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#3397445 27-Jul-2025 20:44

I joined the Framework mailing list a year ago to be notified when they became available in NZ. After a recent mention of them in the linux mint blog I joined the community forum and innocently asked if I could use a freight fowarding service that I have an account with. Well that didn't go down very well! 🤣

I was swiftly informed that Framework will recognise that as a freight forwarder and refuse to ship to that address. They will not do freight forwarding as it violates warranty requirements, and potentially ITAR requirements.

Furthermore even mentioning freight fowarding is not allowed within their community. The moderator explained to me: "This might seem cold or uncaring to people wanting a Framework laptop but not in a country where they currently ship, but I assure you, that this policy is to help prevent legal entanglements and not leave the potential customer in a bad situation." (https://community.frame.work/t/discussion-of-freight-forwarding-is-prohibited)

What I find really confusing is they also say "Using a friend or family member (with a legitimate residential or commercial address, not a freight forwarding company) in a supported region to purchase a Framework is not freight forwarding because Framework defines Freight Forwarding as using a business to handle logistics, paperwork, import, etc."(https://community.frame.work/t/when-will-you-start-to-ship-to-sweden/32079/)

So sadly it seems unlikely that New Zealanders will be able to buy Framework products any time soon. 😢

Dynamic

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#3397492 28-Jul-2025 08:01

DarrenG:

So sadly it seems unlikely that New Zealanders will be able to buy Framework products any time soon. 😢

Bummer. I remain enthusiastic about the potential and I'm deeply curious as to how these would be received by our clients.

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sean666888

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#3397658 28-Jul-2025 13:30

Dynamic:

DarrenG:

So sadly it seems unlikely that New Zealanders will be able to buy Framework products any time soon. 😢

Bummer. I remain enthusiastic about the potential and I'm deeply curious as to how these would be received by our clients.

I wonder if somebody with a company that has an Australian presence could get away with buying them in bulk in Australia then shipping them to New Zealand (Making sure to pay all appropriate taxes, customs duty and filling out all of the appropriate paperwork) they would be assuming the risk when it comes to warranty claims and have to keep parts on hand but dealing with that stuff would be far easier with the repairability of framework devices

nztim

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#3397662 28-Jul-2025 13:59

sean666888:

Be careful their apparently check the card you're using has been issued in the appropriate region so you better have a credit or debit card issued by an Aussie bank (ask your friend if you can use their card if you transfer them the money)

Edit:

See: https://community.frame.work/t/shipping-to-currently-unsupported-countries/42908/4

No problem for me, wife as a US issued debit card, I didn't even know about framework laptops but added it to my shopping list next time I go to the US :)

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DarrenG

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#3397663 28-Jul-2025 14:01

I'd happily buy one under those circumstances, but it does sound rather like using a company to get around their rules on regions which they may also consider freight forwarding. Given what happened last time I'd be afraid to ask! 😉

nztim

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#3397676 28-Jul-2025 14:41

Dynamic:

Bummer. I remain enthusiastic about the potential and I'm deeply curious as to how these would be received by our clients.

I would never use them commercially, I stick to my tried-and-true Elitebook/Elitedesk with local onsite support but for myself personally I would get one

I like the interchanging modules displayport/usb-c/ethernet

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