Smart Modem 2 config for fiber

Forums › Spark New Zealand (including Skinny and BigPipe) › Smart Modem 2 config for fiber

tanihera

22 posts

Geek

#311511 22-Jan-2024 22:33

I have problems configuring a Spark Smart Modem 2 for fiber. The SM2 works fine on mobile BB, and my Quic Internet is all working from the ONT to a TPLink/Archer VR300 to wifi, no problem. I want to replace the TPL router with the SM2, but somehow can't get any SM2 config to work with the ONT. I'm a bit of a noob but I easly configured the TPL from QUic's setup info, and believe I've copied this same config to the SM2, but no dice.

When they're connected, by only swapping the ONT CAT5 cable from the TPLink to the SM2, the ONT Auth light comes on and the SM2 lights are Power:green, Status:white, 4GLTE:off, Wifi:on, and both Internet and Phone lights:OFF. The CAT5 Fibre port light blinks a little as does the Auth light.

One difference is Quic requires VLAN:untagged, but the equivalent in the SM2 can't be empty so I've set it to 0. I've tried various SM2 reboots and power-off waits, but still no change.

Is there something other than the ISP login parameters I've missed? Can anyone advise all the SM2 config settings required to connect the SM2 to fibre, please?

Zeusssy

39 posts

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#3185339 22-Jan-2024 23:17

Change that 0 to a 10

michaelmurfy

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#3185344 23-Jan-2024 00:15

Zeusssy: Change that 0 to a 10

No, Quic uses no VLAN by default. I am not sure of the Smart Modem 2 as I don't have one but some screenshots of the current configuration could be handy.

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tanihera

22 posts

Geek

#3185361 23-Jan-2024 08:13

Thanks guys, will post screenshots shortly

tanihera

22 posts

Geek

#3185416 23-Jan-2024 09:13

There's this initial Network>Wan mode overview screenshot:

then under EDIT, the config is page has two screenshots a and b:
img]https://cdn.geekzone.co.nz/imagessubs/5ee339419e4c4e3163c1dd5fc85ade07.jpg[/img]

I'm not sure what most of it means...

tanihera

22 posts

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#3185418 23-Jan-2024 09:17

...oops, that's the overview and screenshot b above, don't know where a went, here 'tis again:

mrgsm021

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#3185419 23-Jan-2024 09:20

Try disabling VLAN tagging instead of setting it to 0?

Zeusssy

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#3185427 23-Jan-2024 09:50

michaelmurfy:

No, Quic uses no VLAN by default. I am not sure of the Smart Modem 2 as I don't have one but some screenshots of the current configuration could be handy.

Oh I see, Spark modem but not Spark network, I just saw the forum it was in and somehow missed the rest. Yeah, if Quic is no VLAN, then just disable the "802.1Q"

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tanihera

22 posts

Geek

#3185439 23-Jan-2024 10:19

Ahhhhh.....Clever bunny, mrgsm021!! All working, the gods have smiled! Sweet!

I had studied other forums involving the SM2 and in particular michaelmurfy helping niscoupe over on forumid=49&topicid=304260&page_no=2, where they had 802.1Q disabled, but VLAN still showing as 10, and I didn't recognise these two were connected.

In addition to disabling 802.1Q, I also emptied the VLan box, so now my WAN overview looks like

So thanks michaelmurfy....I could see you could fix it, and can see Zeusssy's distinction between modem and network is at the heart of my misunderstanding, whatever SPK is....

Huge thanks guys!...So much to learn, so little time - John Lennon, I think....