Spark hold time is greater than 1 hr!

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Batman

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#1306982 18-May-2015 10:25

still no call back. in that time i've sorted this credit card business with all my other interested parties, did work, walked round the block, got coffee ... *sigh

Batman

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#1307017 18-May-2015 10:41

Upon call back i was put through to an automated system to enter my credit card details ... And that was that.

Interesting experience!

maxeon

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#1307024 18-May-2015 10:50

I have been given Fibre last Tuesday and disconnected on Thursday.
My experience in calling Spark to actually find out what is going-on has been a pain. Everyone gives different opinion and blames on Chorus for disconnecting at the exchange. (Someone in my street got connected on the same day - so I get disconnected).

No one has an update on when it will be reconnected back. No one knows exactly what the problem is and who caused it.

Calling them takes about 30 minutes to speak only to be told we will come back to you with an update and no one does.

This is been a new experience for me with Spark. I never had to call them for the past 5 to 6 years until my Fibre got activated.

Still waiting for an update from them while typing this... maybe it is easier to shift ISP's rather than wait for them to call me back with an simple update or ETA on when it can be fixed.

daparrot

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#1307061 18-May-2015 11:10

joker97: Upon call back i was put through to an automated system to enter my credit card details ... And that was that.

Interesting experience!

Lets hope it worked

2 days after I did mine they send me a letter ( you know post as they dont phone you.. )
saying the card was wrong and please phone them to give them the details again
I'm a bit mystified how the Automated system can take the details and get it wrong
as I was under the impression it tried to do a transaction to test it

Ohh the joys of dealing with Spark

Batman

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#1307062 18-May-2015 11:10

maxeon: I have been given Fibre last Tuesday and disconnected on Thursday.
My experience in calling Spark to actually find out what is going-on has been a pain. Everyone gives different opinion and blames on Chorus for disconnecting at the exchange. (Someone in my street got connected on the same day - so I get disconnected).

No one has an update on when it will be reconnected back. No one knows exactly what the problem is and who caused it.

Calling them takes about 30 minutes to speak only to be told we will come back to you with an update and no one does.

This is been a new experience for me with Spark. I never had to call them for the past 5 to 6 years until my Fibre got activated.

Still waiting for an update from them while typing this... maybe it is easier to shift ISP's rather than wait for them to call me back with an simple update or ETA on when it can be fixed.

could have been worse

maxeon

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#1307074 18-May-2015 11:20

joker97:
maxeon: I have been given Fibre last Tuesday and disconnected on Thursday.
My experience in calling Spark to actually find out what is going-on has been a pain. Everyone gives different opinion and blames on Chorus for disconnecting at the exchange. (Someone in my street got connected on the same day - so I get disconnected).

No one has an update on when it will be reconnected back. No one knows exactly what the problem is and who caused it.

Calling them takes about 30 minutes to speak only to be told we will come back to you with an update and no one does.

This is been a new experience for me with Spark. I never had to call them for the past 5 to 6 years until my Fibre got activated.

Still waiting for an update from them while typing this... maybe it is easier to shift ISP's rather than wait for them to call me back with an simple update or ETA on when it can be fixed.

could have been worse

Lol .. looks like my case but in a smaller scale. My opposite street neighbor was reporting they had same issue since last thursday.

Once again - Spark has no comment on what has caused it and no eta. Something happened (exact words) in the exchange which is effecting multiple customers - which Chorus need to fix is what I heard last on the phone with spark rep.

I am still survived by my old copper line and ADSL line which is still active after provisioning Fibre.

Wheelbarrow01

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#1307080 18-May-2015 11:26

maxeon: I have been given Fibre last Tuesday and disconnected on Thursday.
My experience in calling Spark to actually find out what is going-on has been a pain. Everyone gives different opinion and blames on Chorus for disconnecting at the exchange. (Someone in my street got connected on the same day - so I get disconnected).

No one has an update on when it will be reconnected back. No one knows exactly what the problem is and who caused it.

Calling them takes about 30 minutes to speak only to be told we will come back to you with an update and no one does.

This is been a new experience for me with Spark. I never had to call them for the past 5 to 6 years until my Fibre got activated.

Still waiting for an update from them while typing this... maybe it is easier to shift ISP's rather than wait for them to call me back with an simple update or ETA on when it can be fixed.

Please PM your account number, name and contact number to me, and I will look into this for you. Thanks :)

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

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maxeon

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#1307085 18-May-2015 11:33

Wheelbarrow01:

Please PM your account number, name and contact number to me, and I will look into this for you. Thanks :)

Thanks, sent you a PM.

Jase2985

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#1307142 18-May-2015 13:00

i called on Thursday last week about 920am and there was a 6-10min hold time.

you must just pick the worst time to call through for which every department you are calling at the time.

Batman

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#1307434 18-May-2015 19:38

huh?

Jase2985

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#1307438 18-May-2015 19:48

well different departments have different people you talk to, so you might have hit one that was busy, while other departments arent busy

you may have just had bad luck

daparrot

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#1307439 18-May-2015 19:49

Jase2985: i called on Thursday last week about 920am and there was a 6-10min hold time.

you must just pick the worst time to call through for which every department you are calling at the time.

Are you sure you dialed the right number?

Sparks hold times have been this way for the last few months

When someone asks what music I listen to I'm unsure if I should answer "crappy on hold "
I seem to do it a bit now days...

Maybe they should have an interactive menu so you can select a more suitable selection..

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