Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Batman

Mad Scientist
29760 posts

Uber Geek

Trusted
Lifetime subscriber

#172081 11-May-2015 14:00
Send private message

Tried to call them to set up credit card direct debits ... coz you can't do that online ... ?!

And i have to wait >1hr to do that?

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
Dairyxox
1594 posts

Uber Geek


  #1301970 11-May-2015 14:17
Send private message

That's odd. I call Spark all the time (on average a couple of times a week), and I've never waited longer than 15 minutes, in the last 12 months.



vexxxboy
4244 posts

Uber Geek


  #1301972 11-May-2015 14:19
Send private message

if it's any help,  Snaps wait times have been under a minute on my last 3 calls.




Common sense is not as common as you think.


GregV
928 posts

Ultimate Geek


  #1301974 11-May-2015 14:24
Send private message

Hit up their online chat team before picking up the call.  They've been able to get a person to call me fairly quickly, even with long wait times.



dafman
3925 posts

Uber Geek

Trusted

  #1301979 11-May-2015 14:28
Send private message

Kiwibank Mastercard were unreachable by phone on Friday ANZAC weekend, so, out of frustration, I finished up visiting them in person at their Wellington head office reception. Receptionist looked very surprised when I said their helpdesk weren't answering the phone, so here I am in person.

  #1301986 11-May-2015 14:40
Send private message

Dairyxox: That's odd. I call Spark all the time (on average a couple of times a week), and I've never waited longer than 15 minutes, in the last 12 months.


ditto, last three calls have been under 15 minutes, and one was a call back.

must have hit them at a bad time

sidefx
3711 posts

Uber Geek

Trusted

  #1301997 11-May-2015 14:55
Send private message

dafman: Kiwibank Mastercard were unreachable by phone on Friday ANZAC weekend, so, out of frustration, I finished up visiting them in person at their Wellington head office reception. Receptionist looked very surprised when I said their helpdesk weren't answering the phone, so here I am in person.


Hah, nice, what was the outcome? :)




"I was born not knowing and have had only a little time to change that here and there."         | Octopus Energy | Sharesies
              - Richard Feynman


dafman
3925 posts

Uber Geek

Trusted

  #1302096 11-May-2015 16:45
Send private message

sidefx:
dafman: Kiwibank Mastercard were unreachable by phone on Friday ANZAC weekend, so, out of frustration, I finished up visiting them in person at their Wellington head office reception. Receptionist looked very surprised when I said their helpdesk weren't answering the phone, so here I am in person.


Hah, nice, what was the outcome? :)


They found someone in the MasterCard team, very short wait, query answered (-; One of the benefits of working only 5 mins walk away!

 
 
 

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.
Batman

Mad Scientist
29760 posts

Uber Geek

Trusted
Lifetime subscriber

  #1302099 11-May-2015 16:51
Send private message

hmm maybe there was an error in the automated system. anyway maybe i'll try again another time or use the chat

nakedmolerat
4629 posts

Uber Geek

Trusted
Lifetime subscriber

  #1302100 11-May-2015 16:52
Send private message

Dairyxox: That's odd. I call Spark all the time (on average a couple of times a week), and I've never waited longer than 15 minutes, in the last 12 months.


Why do you need to call them that often? Jeepers!

chevrolux
4962 posts

Uber Geek
Inactive user


  #1302114 11-May-2015 17:30
Send private message

Yea I found it particularly bad for the last few months. I only call 126 which used to get answered immediately and now you can pretty much guarantee that during business hours you get the 'hold time is currently more than one hour, press 1 for a call back'.

jeffnz
2870 posts

Uber Geek

Trusted
Lifetime subscriber

  #1302166 11-May-2015 18:06
Send private message

never rung them just use online chat or email and they are very quick to get things done, no complaints here.




Galaxy S10

 

Garmin  Fenix 5




daparrot
128 posts

Master Geek


  #1302168 11-May-2015 18:17
Send private message

GregV: Hit up their online chat team before picking up the call.  They've been able to get a person to call me fairly quickly, even with long wait times.



The problem with Chat is it took over 5 minutes to get someone on the chat at the other end
now its 30minutes to get someone to call me back after I via chat asked to them to call me for the CCard details
( no I don't trust the security of Telecoms chat system to give them online, it could be hosted anywhere )

Its shame that a phone company cant run a proper phone support desk with decent response times 

And if they want to claim to be a tech company, its a shame they cant have a secure web page where we can self manage our credit card details..



daparrot
128 posts

Master Geek


  #1302187 11-May-2015 18:51
Send private message

Be aware that when you do get through to Spark and get the chance to change your CCard they may charge you double the normal
"Convenience Fee" ( man I love that term, I must try that on my clients..)
It depends where in your billing month you are. Make sure you ask them to change it after the next bill comes out.


Sideface
9351 posts

Uber Geek

Trusted
DR
Lifetime subscriber

  #1302196 11-May-2015 18:56
Send private message

daparrot:  ... Its shame that a phone company cant run a proper phone support desk with decent response times ...


Spark are copying Vodafone's business model - ignore your customs for long enough and they'll go away. undecided




Sideface


Batman

Mad Scientist
29760 posts

Uber Geek

Trusted
Lifetime subscriber

  #1306945 18-May-2015 09:32
Send private message

wow this is amazing, as soon as fibre comes to my place I'm going to see if I should move to SNAP!

tried again to ring up to change my credit card direct debit number and .... wait time 39-59 mins ... opted for callback in 39-59 mins ... let's see.

why can't we do that simple task on the interweb??!!!!!!!!!!!!!!!!

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.