Tried to call them to set up credit card direct debits ... coz you can't do that online ... ?!
And i have to wait >1hr to do that?
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Common sense is not as common as you think.
Dairyxox: That's odd. I call Spark all the time (on average a couple of times a week), and I've never waited longer than 15 minutes, in the last 12 months.
dafman: Kiwibank Mastercard were unreachable by phone on Friday ANZAC weekend, so, out of frustration, I finished up visiting them in person at their Wellington head office reception. Receptionist looked very surprised when I said their helpdesk weren't answering the phone, so here I am in person.
"I was born not knowing and have had only a little time to change that here and there." | Octopus Energy | Sharesies
- Richard Feynman
sidefx:dafman: Kiwibank Mastercard were unreachable by phone on Friday ANZAC weekend, so, out of frustration, I finished up visiting them in person at their Wellington head office reception. Receptionist looked very surprised when I said their helpdesk weren't answering the phone, so here I am in person.
Hah, nice, what was the outcome? :)
Dairyxox: That's odd. I call Spark all the time (on average a couple of times a week), and I've never waited longer than 15 minutes, in the last 12 months.
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GregV: Hit up their online chat team before picking up the call. They've been able to get a person to call me fairly quickly, even with long wait times.
daparrot: ... Its shame that a phone company cant run a proper phone support desk with decent response times ...
Sideface
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