Dairyxox: That's odd. I call Spark all the time (on average a couple of times a week), and I've never waited longer than 15 minutes, in the last 12 months.

dafman: Kiwibank Mastercard were unreachable by phone on Friday ANZAC weekend, so, out of frustration, I finished up visiting them in person at their Wellington head office reception. Receptionist looked very surprised when I said their helpdesk weren't answering the phone, so here I am in person.

sidefx:

dafman: Kiwibank Mastercard were unreachable by phone on Friday ANZAC weekend, so, out of frustration, I finished up visiting them in person at their Wellington head office reception. Receptionist looked very surprised when I said their helpdesk weren't answering the phone, so here I am in person.

Hah, nice, what was the outcome? :)

Dairyxox: That's odd. I call Spark all the time (on average a couple of times a week), and I've never waited longer than 15 minutes, in the last 12 months.

GregV: Hit up their online chat team before picking up the call.  They've been able to get a person to call me fairly quickly, even with long wait times.

daparrot:  ... Its shame that a phone company cant run a proper phone support desk with decent response times ...