Stop promotional texts

Forums › Spark New Zealand (including Skinny and BigPipe) › Stop promotional texts

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78 posts

Master Geek
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#2171346 1-Feb-2019 16:37

I'm also having the same problem! Disabled texts and selected only emails. Very annoying

Edit: Skinny's response after they told me to turn off promotional notifications in settings (which I've already done): "Unfortunately, there isn't any further options to turn off this notification"

Lyderies

266 posts

Ultimate Geek
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#2171349 1-Feb-2019 17:01

I cant even find the settings on the app?

I'm going to noob myself past judgement

Jase2985

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#2171368 1-Feb-2019 17:56

Lyderies:

I cant even find the settings on the app?

you cant

Jase2985

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#2171373 1-Feb-2019 17:57

Me:

Hi i would just like to point out that your "Awesome, your free data weekend is almost here!" seem to be in breach of the NZ anti spam laws

there is no way to stop these messages

i have tried turning off all my notifications in my account page yet still receive theses

Skinny:

Hi Jason, apologies for the inconvenience, If you want to disable our automated SMS notifications from being sent to you, just follow these steps:

Log in to your Skinny Dashboard on http://skinny.co.nz
Go into “Settings”
Select the option to “Change Your Notifications”
Edit them there, then select “Save”

Tee

Me:

Please read the above messages instead of copying and pasting a reply

IT DOESNT WORK

Skinny:

What's your mobile number? Tee

Me:

whats getting my mobile number going to do?

its a global problem

Skinny:

We can disable it on our side. Tee

Me:

so why cant i disable it on MY side

especially when all my settings are disabled

Skinny:

I'll pass that feedback to my support team so they can have a look at it, but for now, I'm more than happy to disable it for you. Tee

Me:

and everyone else thats having the issues?

Skinny:

For now, I can only pass on that feedback so they can have a look at it. Tee

Me:

Thanks

FYI here is the lawhttps://www.dia.govt.nz/Spam-NZ-Spam-Law-for-Businesses

Jase2985

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#2171375 1-Feb-2019 18:02

@livingskinny

pretty poor to be honest

SirHumphreyAppleby

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#2172719 4-Feb-2019 13:27

Absolutely laughable response from Skinny.

Hi R.,

Thanks for contacting Skinny.

If you would like to stop our SMS being sent to you. You can manage these within your online account by selecting the following

Log into your account on our website
Select "settings"
Select "change your notifications"
You can then turn off notifications from us.

If you have any further questions or if there is anything else we can assist with, please reply to this e-mail or contact our Support Team on 0800 475 4669. Our Support Team is available Mon-Fri 8am-7pm and weekends/public holidays 9am-5pm.

Kind regards,

Grainne
Skinny Support
0800 475 4669
skinny.co.nz

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SirHumphreyAppleby

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#2172722 4-Feb-2019 13:33

nzlogan:

Edit: Skinny's response after they told me to turn off promotional notifications in settings (which I've already done): "Unfortunately, there isn't any further options to turn off this notification"

I hadn't seen this edit until just now. The answer is it's not bloody good enough.

freitasm

BDFL - Memuneh
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#2172750 4-Feb-2019 13:58

Well, follow the instructions here and forward a complaint to the DIA.

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nzlogan

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Master Geek
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#2172754 4-Feb-2019 14:03

Have forwarded on to the DIA.

SirHumphreyAppleby

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#2172780 4-Feb-2019 15:11

freitasm:

Well, follow the instructions here and forward a complaint to the DIA.

While annoying, these texts would appear to be permitted activity under 6(b), subsections iv and vi of the Unsolicited Electronic Messages Act 2007. I like to think the Geekzone community is influential and can get it sorted long before the DIA gets around to looking at it, assuming they determine they aren't blocked by legislation.

Behodar

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#2172789 4-Feb-2019 15:20

I have a printed guide dating back to 2007, which states:

"Messages delivering goods and services, including product or upgrades, that the recipient is entitled to receive under the terms of a previous transaction [...] don't have to contain [...] a functioning unsubscribe facility."

It doesn't give section numbers so I'm not sure whether or not it's referring to 6(b).

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freitasm

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#2172793 4-Feb-2019 15:24

@SirHumphreyAppleby:

freitasm:

Well, follow the instructions here and forward a complaint to the DIA.

While annoying, these texts would appear to be permitted activity under 6(b), subsections iv and vi of the Unsolicited Electronic Messages Act 2007. I like to think the Geekzone community is influential and can get it sorted long before the DIA gets around to looking at it, assuming they determine they aren't blocked by legislation.

Your OP says this is a promotional message - those subsections are about status of current services so I don't see how they apply. Also section 11:

11 Commercial electronic messages must contain functional unsubscribe facility
(a) the principal message includes a functional unsubscribe facility that the recipient may use to instruct the person who authorised the sending of the principal message (the sender) that no further commercial electronic messages from or authorised by the sender should be sent to the electronic address at which the principal message was received; and
(c) the unsubscribe facility allows the recipient to respond to the sender using the same method of communication that was used to send the principal message; and
(e) the unsubscribe facility is reasonably likely to be functional and valid for at least 30 days after the principal message is sent; and

So based on that they are in breach of the Act and you have the right to complain to the DIA seeing your approach to the company resulted in no action being taken.

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freitasm

BDFL - Memuneh
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#2172794 4-Feb-2019 15:27

Behodar: I have a printed guide dating back to 2007, which states: "Messages delivering goods and services, including product or upgrades, that the recipient is entitled to receive under the terms of a previous transaction [...] don't have to contain [...] a functioning unsubscribe facility." It doesn't give section numbers so I'm not sure whether or not it's referring to 6(b).

The OP is not clear if the message is about the current subscription contract and a service he's entitled to, or a message offering add-on services. If the later then I think my previous reply applies. If the former then the OP will have to live at the mercy of the provider one day fixing their systems...

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Jase2985

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#2172811 4-Feb-2019 15:30

you should still be able to turn it off be it considered spam or not. just poor form

SirHumphreyAppleby

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#2172813 4-Feb-2019 15:31

freitasm:

Behodar: I have a printed guide dating back to 2007, which states: "Messages delivering goods and services, including product or upgrades, that the recipient is entitled to receive under the terms of a previous transaction [...] don't have to contain [...] a functioning unsubscribe facility." It doesn't give section numbers so I'm not sure whether or not it's referring to 6(b).

The OP is not clear if the message is about the current subscription contract and a service he's entitled to, or a message offering add-on services. If the later then I think my previous reply applies. If the former then the OP will have to live at the mercy of the provider one day fixing their systems...

To clarify, this is something which is being given to subscribers whether they want it or not. It's promotional in the sense that it's being advertised as an incentive to sign up to Skinny. The texts do provide factual information relevant to a subscription, which is permitted under 6(b)(iv). It is however over and above what I subscribed to and unnecessarily repetitive. Unfortunately, the legislation doesn't draw a line on how much factual information is too much.

I'll wait to see what Skinny comes back with in response to my ticket, then decide if a complaint is warranted. I do consider this to be promotional however.

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