I'm on Skinny's side here sorry. To all intents and purposes it is a new connection, they must have hit their limit in that location since you moved the service.
Personally I've had nothing but great service from Skinny.
I have messaged the OP asking for details so that I can put Skinny in touch with him. I had a meeting with Skinny yesterday and mentioned this thread. The people I spoke to are keen to look for a solution to the OP's situation as there are clearly some extenuating circumstances.
I'm not in a position to promise anything, but at least Skinny are happy to engage and look into it. Now just awaiting details from the OP so I can pass them on to Skinny.
The views expressed by me are not necessarily those of my employer Chorus NZ Ltd
I have messaged the OP asking for details so that I can put Skinny in touch with him. I had a meeting with Skinny yesterday and mentioned this thread. The people I spoke to are keen to look for a solution to the OP's situation as there are clearly some extenuating circumstances.
I'm not in a position to promise anything, but at least Skinny are happy to engage and look into it. Now just awaiting details from the OP so I can pass them on to Skinny.
Called up by a very nice lady at Skinny today. They are re-connecting my account at Whangamata with a free plan (not entirely sure what that means - assume it is like the new connection, 2 months free on-contract).
So... assuming all goes according to plan I am back in business and once again a Skinny fan.
I think this does expose a flaw in Skinny support where I was told there was no scope for escalation.
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