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akia: Nate - if you have ome details as well that you could flick me I'll get the team to look at it
plambrechtsen: For the end-users picking up and sending their @xtra.co.nz e-mails the setting can be found here: http://telecom.custhelp.com/app/answers/detail/a_id/1232 So they are pointing to the right servers, or perhaps should be using "send.xtra.co.nz" as the outbound SMTP server rather than smtp.xtra.co.nz from the sounds of it.When I tried send.xtra.co.nz it didn't seem to work. Probably should have ticked the login boxes but I wasn't really worried about sending as there is no issues there.
plambrechtsen:mattwnz: It depends on your email provider, and how much access you have to your domain records. GOogle is easy, but other providers may not be as easy, and can create problems if they change the IPs without telling you. Some domain providers don't provide easy access to modify those records either.
As a person who wants to have a company sending e-mail you should do the upmost to reduce spam.? All ISPs have a constant battle with spam and SPF & DKIM are two of the tools in use.? When having your domain with a particular company a consideration should really be how easy it is to setup / modify.? If it can't be done online then an e-mail to dns@isp normally has it sorted out in a few days.
A bit of effort in having your SPF record setup once correctly or perhaps needing to change it whenever the ISP makes sigificant changes to their SMTP server IP address ranges which would be very infrequent I would suspect with most ISPs or hasseling them to get a _spf.domain generic DNS entry that you use as part of an include statement in your SPF record or just having your own server sending the messages directly to the internet and having your ISP open up port 25 outbound and then your IP owns the SPF record.
Is that worth it for having your emails delivered in a timely manor isn't it?
lowededwookie: When I tried send.xtra.co.nz it didn't seem to work. Probably should have ticked the login boxes but I wasn't really worried about sending as there is no issues there.
It seems that everyone that is having problems are in fact on non-Xtra accounts. I sent one from our account which is on our Exchange servers and I replied to the email using my iCloud account as well. Interestingly our company one never came through but my iCloud one took 24 hours to come through.
Still trying to get hold of the customer so I will get her permission then forward her details on.
Thanks for your help.
mattwnz: Is it possible to set up a SPF record if your web host doesn't provide an SMTP mail server for outgoing emails, and they require you to use your ISPs mailserver (mobile or fixed line), for sending out domain based emails?
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