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nate
6473 posts

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  #586177 24-Feb-2012 11:58
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akia: Nate - if you have ome details as well that you could flick me I'll get the team to look at it


Cool, will do shortly. 



lowededwookie

51 posts

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  #586280 24-Feb-2012 14:43
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plambrechtsen: For the end-users picking up and sending their @xtra.co.nz e-mails the setting can be found here: http://telecom.custhelp.com/app/answers/detail/a_id/1232  So they are pointing to the right servers, or perhaps should be using "send.xtra.co.nz" as the outbound SMTP server rather than smtp.xtra.co.nz from the sounds of it.
When I tried send.xtra.co.nz it didn't seem to work. Probably should have ticked the login boxes but I wasn't really worried about sending as there is no issues there.

It seems that everyone that is having problems are in fact on non-Xtra accounts. I sent one from our account which is on our Exchange servers and I replied to the email using my iCloud account as well. Interestingly our company one never came through but my iCloud one took 24 hours to come through.

Still trying to get hold of the customer so I will get her permission then forward her details on.

Thanks for your help. 

mattwnz
20141 posts

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  #586294 24-Feb-2012 15:13
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plambrechtsen:
mattwnz: It depends on your email provider, and how much access you have to your domain records. GOogle is easy, but other providers may not be as easy, and can create problems if they change the IPs without telling you. Some domain providers don't provide easy access to modify those records either.


As a person who wants to have a company sending e-mail you should do the upmost to reduce spam.? All ISPs have a constant battle with spam and SPF & DKIM are two of the tools in use.? When having your domain with a particular company a consideration should really be how easy it is to setup / modify.? If it can't be done online then an e-mail to dns@isp normally has it sorted out in a few days.

A bit of effort in having your SPF record setup once correctly or perhaps needing to change it whenever the ISP makes sigificant changes to their SMTP server IP address ranges which would be very infrequent I would suspect with most ISPs or hasseling them to get a _spf.domain generic DNS entry that you use as part of an include statement in your SPF record or just having your own server sending the messages directly to the internet and having your ISP open up port 25 outbound and then your IP owns the SPF record.

Is that worth it for having your emails delivered in a timely manor isn't it?


Is it possible to set up a SPF record if your web host doesn't provide an SMTP mail server for outgoing emails, and they require you to use your ISPs mailserver (mobile or fixed line), for sending out domain based emails?





plambrechtsen
1948 posts

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  #586718 25-Feb-2012 17:10
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lowededwookie: When I tried send.xtra.co.nz it didn't seem to work. Probably should have ticked the login boxes but I wasn't really worried about sending as there is no issues there.

It seems that everyone that is having problems are in fact on non-Xtra accounts. I sent one from our account which is on our Exchange servers and I replied to the email using my iCloud account as well. Interestingly our company one never came through but my iCloud one took 24 hours to come through.

Still trying to get hold of the customer so I will get her permission then forward her details on.

Thanks for your help.


No worries.  So this is sending outbound e-mails from your own email server when you are a Telecom customer over ADSL and using the smtp.xtra.co.nz or send.xtra.co.nz SMTP server as your outbound mail server rather than sending directly to a @xtra.co.nz e-mail address... Sorry I was getting confused about where the e-mails were coming from

mattwnz: Is it possible to set up a SPF record if your web host doesn't provide an SMTP mail server for outgoing emails, and they require you to use your ISPs mailserver (mobile or fixed line), for sending out domain based emails?


Yes, you would either get Port 25 (if you're a Telecom customer) opened up so you can send e-mails out directly, or setup your SPF record to point to the IP addresses of your ISPs mail server.  Which would mean that any of the ISPs customers could spoof your e-mail, but better one ISP rather that the whole internet :)

Which reminds me I will look to get a SPF for the Xtra mail servers added, since _spf.xtra.co.nz doesn't seem to be registered address so you couldn't do a include:_spf.xtra.co.nz in your SPF record if you're using Telecom Broadband... I will prod the appopriate group on Monday about this.

Any issues you can e-mail me directly via my first.last name which you can find on my profile at telecom.co.nz if you have further issues or wanted a bit more help.



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