IPhone 5 battery life issues - covered under CGA by Telecom ?

Forums › Spark New Zealand (including Skinny and BigPipe) › IPhone 5 battery life issues - covered under CGA by Telecom ?

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navinbhat

13 posts

Geek

#763955 17-Feb-2013 23:49

If you said to Apple "Oh, I am having difficulty with my phone" they would too replace it with a refurb, the rules don't change, it's what Apple do.

Difference being that Apple would give you a choice of a new replacement of full refund if you went back within 14 days.

michaelmurfy

meow
13240 posts

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#763957 17-Feb-2013 23:56

navinbhat:

If you said to Apple "Oh, I am having difficulty with my phone" they would too replace it with a refurb, the rules don't change, it's what Apple do.

Difference being that Apple would give you a choice of a new replacement of full refund if you went back within 14 days.

According to the OP it was over 14 days anyway... Telegistics would have done some very extensive testing to ensure it's faulting, would be interested to know how your new iPhone 5 handles things.

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navinbhat

13 posts

Geek

#763958 18-Feb-2013 00:02

michaelmurfy:
navinbhat:

If you said to Apple "Oh, I am having difficulty with my phone" they would too replace it with a refurb, the rules don't change, it's what Apple do.

Difference being that Apple would give you a choice of a new replacement of full refund if you went back within 14 days.

According to the OP it was over 14 days anyway...

Didn't post it; went back two days later to the retailer actually hoping for a replacement and was told that it needs to be tested. Refunds are not offered unless you open the device in store and there is an issue. Once you have left the store, too bad.

With four months effectively gone without the pleasure of the new iPhone 5, I am contemplating waiting for the next version now.

GBristow

178 posts

Master Geek

#763980 18-Feb-2013 08:50

The iPhone 5 has the worst battery life of all the series for me. What helps:

* Turn off 3G and any other radio services not required.
* Turn off the always connected Skype option.
* Dim the backlight.

joutei

308 posts

Ultimate Geek

#763990 18-Feb-2013 09:49

michaelmurfy:
navinbhat:
The overall experience has left a very sour taste in my mouth w.r.t. Telecom. Personally I'd never consider purchasing an Apple product in the future from any retailer other than Apple directly. They seem to protect their brand experience better than any other authorised retailers.

*Facepalm* Telecom offered to replace the phone with a refurbished unit, which is the same as a new unit with the exception it's been 100% checked over by some guy overseas and repaired to be just like a new unit.

If you said to Apple "Oh, I am having difficulty with my phone" they would too replace it with a refurb, the rules don't change, it's what Apple do.

It's not Telecom's fault at all, it's what they're told to do by Apple - Telecom offered to resolve the issue with a more than adequate solution but you declined, they did their part of the CGA and the Apple warranty but you took things further, to be honest getting a refurb iPhone is not as bad as people make out, the ones out of the box haven't been through the same quality checks as the refurb ones since the refurb ones have had an actual human to look over it's refurb process + make sure it's quality assured.

Morel of the story, if you send your iPhone to Apple or a service agent to fix, you get a refurb, the reason is they don't want the "new" phone to fault like the old one so this way they're 99% assured the phone won't fault meaning happy end customer. If Telecom didn't say that it was a refurb and "replaced" it for you then you'll honestly never know, nor would your cat, or anyone else, it has not lowered the value but increased it since you can now call it new.

</rant>

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