New Spark broadband offerings

Forums › Spark New Zealand (including Skinny and BigPipe) › New Spark broadband offerings

1 | ... | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12

4819 posts

Uber Geek
+1 received by user: 3934

Trusted

#2796929 18-Oct-2021 10:01

That's a wireless test. I'm afraid there are too many variables to try and troubleshoot that. If you are concerned about the underlying performance of the FibreMax service you'll need to test using a decent spec machine and gigabit ethernet directly to the router.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Inphinity

2780 posts

Uber Geek
+1 received by user: 1184

#2796939 18-Oct-2021 10:22

Recently moved to FibreMax with Spark, performance has been good. Upstream could probably be better, but it's so much better than the old plan that I've put no timer in to figuring it out. Also, there's a huge difference between Ethernet and wifi (much more pronounced than on lower speed plans), if that helps some realise just how important testing over ethernet is to validate the actual fibre connection performance.

Desktop on ethernet (Speedtest.net in a browser)

Mobile device on Wifi (Speedtest.net app, Wifi connection settings reporting ~650Mbps link speed)

wratterus

1687 posts

Uber Geek
+1 received by user: 678

#2796953 18-Oct-2021 10:36

Test using the speedtest.net app @Inphinity & see if that shows better upstream. I regularly see around 500mbps on upstream speedtests.

lxsw20

3689 posts

Uber Geek
+1 received by user: 2175

Subscriber

#2796982 18-Oct-2021 11:24

eracode:

Exactly my experience as reported above - but I got shouted down here. Same gear as you and similar speeds. I had an HG659g then went out and bought a new Spark Smart Modem. Made no difference - even on Ethernet.

You were nicely asked to start a new thread for your issue. Where people (inc myself) would have been more than happy to help. I don't think that is being shouted down - just trying to keep a thread on topic.

Spyware

3818 posts

Uber Geek
+1 received by user: 1366

Lifetime subscriber

#2797012 18-Oct-2021 11:48

EviLClouD:

I understand i wont get full speeds over wifi, but would have thought i'd get closer to 800Mbps?

Maybe what you thought is actually wrong. And why do you need close to Gb on a mobile device???

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

eracode

Smpl Mnmlst
9334 posts

Uber Geek
+1 received by user: 6203

ID Verified

Trusted

Lifetime subscriber

#2797024 18-Oct-2021 12:11

lxsw20:

eracode:

Exactly my experience as reported above - but I got shouted down here. Same gear as you and similar speeds. I had an HG659g then went out and bought a new Spark Smart Modem. Made no difference - even on Ethernet.

You were nicely asked to start a new thread for your issue. Where people (inc myself) would have been more than happy to help. I don't think that is being shouted down - just trying to keep a thread on topic.

Thanks, I appreciate that. Some others were less gracious.

Sometimes I just sit and think. Other times I just sit.

Lenovo

Shop now for Lenovo laptops and other devices (affiliate link).

EviLClouD

306 posts

Ultimate Geek
+1 received by user: 68

#2797058 18-Oct-2021 13:15

EviLClouD:

My plan change to Fibre Max was completed this morning but my download speeds appear to max out around 300-320Mbps.

This is being tested over wifi standing next to the router (HG659b) using 5Ghz on my iphone 11 pro and macbook pro.

I understand i wont get full speeds over wifi, but would have thought i'd get closer to 800Mbps?

Is there a setting i need to change for the new speeds? I've restarted both the ONT and router.

Thanks

EDIT - just tested over ethernet on my macbook pro and still getting max speeds of ~320Mbps

Just an update on this.

I factory reset the modem and tested (over ethernet) using the speedtest app and website on both chrome and safari.

I now get the full ~900/500 speeds on the app and safari, but for some reason chrome is showing consistently lower speeds (around 300-500 download).

Wifi on all devices is still capped at around ~300 down and ~200 up. I assume this is a limitation of the HG659b? Will the new Smart Modem or Smart Modem 2 allow for faster wifi speeds?

old3eyes

9158 posts

Uber Geek
+1 received by user: 1364

Subscriber

#2797102 18-Oct-2021 14:12

I just got this email from Spark

Hi there,

Your broadband plan gives you reliable internet through the Fibre network. However, most of New Zealand’s Fibre companies have increased the cost for us to connect to the Fibre network. So we’re increasing the price of your Unplan Netflix Fibre 100 with Landline plan by $1 a month, mostly to cover the extra cost of the connection.

You’ll see the new price on your bill from 23 November 2021.

Regards,

Old3eyes

FineWine

3115 posts

Uber Geek
+1 received by user: 2447

Trusted

Nurse (R)

Lifetime subscriber

#2797121 18-Oct-2021 14:42

Inphinity:

Recently moved to FibreMax with Spark, performance has been good. Upstream could probably be better, but it's so much better than the old plan that I've put no timer in to figuring it out. Also, there's a huge difference between Ethernet and wifi (much more pronounced than on lower speed plans), if that helps some realise just how important testing over ethernet is to validate the actual fibre connection performance.

Desktop on ethernet (Speedtest.net in a browser)

Mobile device on Wifi (Speedtest.net app, Wifi connection settings reporting ~650Mbps link speed)

EviLClouD:

Just an update on this

................. edited out

Wifi on all devices is still capped at around ~300 down and ~200 up. I assume this is a limitation of the HG659b? Will the new Smart Modem or Smart Modem 2 allow for faster wifi speeds?

My home is Apple based, as per my forum signature profile, and I also achieve similar readings as the above two posters have on my own Ethernet and WiFi network using Sparks 1st generation Spark Smart Modem. Would upgrading to their 2nd generation Spark Smart Modem 2 make any difference ?

I some how doubt it. Whether this is a WiFi symptom of Sparks modem/s or our iDevices in general or the international WiFi protocol for WiFi hardware, software or both, I do not know as I am not that technical or knowledgable in this area.

It would be a help from someone that is knowledgable in these things to comment, in layman's teams.

Thanks.

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

lxsw20

3689 posts

Uber Geek
+1 received by user: 2175

Subscriber

#2797210 18-Oct-2021 17:40

Plug your Apple TV 4k in with ethernet and run speed test from that. What result do you get?

FineWine

3115 posts

Uber Geek
+1 received by user: 2447

Trusted

Nurse (R)

Lifetime subscriber

#2797291 18-Oct-2021 19:31

lxsw20:

Plug your Apple TV 4k in with ethernet and run speed test from that. What result do you get?

Ok I installed the Ookla SpeedTest App (https://www.speedtest.net/) for Apple TV and oh dear this is dismal.

95.5Mbps down & 94.1Mbps Up. Not that these speeds have affected my viewing experience.

This is my Ethernet output setup on my Spark Smart Modem 1st gen with latest automatic update v6.00.18 build02

Ethernet port 1 > Airport Time Capsule 5th gen > iMac
Ethernet port 2 > Powered 4 port Ethernet splitter > TV, PVR, AVR & Apple TV 4k 64Gb (2nd gen)
Ethernet port 3 > Solar system hub

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

RunningMan

9189 posts

Uber Geek
+1 received by user: 4842

#2797292 18-Oct-2021 19:36

FineWine:[snip]

Powered 4 port Ethernet splitter

Network switch? Is this old and limited to 100Mb? Might be labelled fast ethernet. That would account for the ATV speedtest.

Spyware

3818 posts

Uber Geek
+1 received by user: 1366

Lifetime subscriber

#2797294 18-Oct-2021 19:37

FineWine:

Ok I installed the Ookla SpeedTest App (https://www.speedtest.net/) for Apple TV and oh dear this is dismal.

95.5Mbps down & 94.1Mbps Up. Not that these speeds have affected my viewing experience.

Interface is fastEthernet.

lxsw20

3689 posts

Uber Geek
+1 received by user: 2175

Subscriber

#2797295 18-Oct-2021 19:45

Spyware:

FineWine:

Ok I installed the Ookla SpeedTest App (https://www.speedtest.net/) for Apple TV and oh dear this is dismal.

95.5Mbps down & 94.1Mbps Up. Not that these speeds have affected my viewing experience.

Interface is fastEthernet.

You're probably right, but how useful do you think that terminology is when fault finding here for the layman?

FineWine

3115 posts

Uber Geek
+1 received by user: 2447

Trusted

Nurse (R)

Lifetime subscriber

#2797297 18-Oct-2021 19:46

RunningMan:

FineWine:[snip]

Powered 4 port Ethernet splitter

Network switch? Is this old and limited to 100Mb? Might be labelled fast ethernet. That would account for the ATV speedtest.

It is an Edimax EX-3305P fast Ethernet Desktop Switch and you are correct it is limited to 100Mb. As I said it has never interfered with our viewing experience.

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

1 | ... | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12