I don't want or intend this to be a (swearing removed) thread just want a resolution

You may have read a while ago (uhh September i believe) I signed up for 1Gig mobile data plan on Telecom and after asking was assured that it would work on my phone, and the telecom website listed the phone as having an internal modem etc.

Now after many weeks of bouncing around with a CSR at the Advanced Technical support desk it was decided that the Samsung a920 didn't actually work here in NZ. At this point it was now in the next billing month. As their information was incorrect, it had never worked, and I had not even used 1kB I asked for a refund for the two months and to stop the plan. He said he shouldn't really but he would give me one month credit, I thought I would let the other month that I had paid for slide....


Low and behold I was more then a little surprised when the next bill arrived and I had been charged again for the data plan.
A tad annoyed I rang up and explained that the the person I was in touch with last obviously hadn't actually canceled the plan and I would like

a) A refund for the month again
b) To cancel the dataplan.
c) Switch me over to flexi mytime from go 200.

At the end of the call I confirmed with her that she had done all three things, which she confirmed.

Two weeks later there was no sign of the credit so I rang again.
Turned out I was still on go 200, still on the dataplan and there was no refund.

Getting slightly more annoyed she assured me she would fix the problems and email the tech support man I had been dealing with initially and get him to sort it out as it was his screw up and change me to flexi herself.

Well my next bill arrived covering December 16 - Jan 15 the other day
Surprise surprise (or not) I am still on the data plan AHHHHHHH.
(at least I now my voice plan had been changed to flexi)

So I've been charged for 5 months now for a dataplan which I have never been able to use or cancel, for which I have been refunded one.
Someone please give me (PM) a contact email or phonenumber above the CSR level that I can contact to sort this out
because I am sick of spending half an hour explaining the situation and being told it will be fixed then finding out nothing has happened.

I am a poor student and its now Christmas! Paying an extra $200+ is not my idea of fun.

On a side note the Telecom your login link on the main telecom page redirects to a 404 and the direct link from the email bill was working earlier but now appears to be redirecting between two pages and bouncing between the two in a loop.

Thanks in advance to anyone that can help



(Moderator edit (BG) - DO NOT evade swear filter with *'s, it is not looked upon lightly. Removed swearing)