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715 posts

Ultimate Geek
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Topic # 119687 10-Jun-2013 16:18
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Almost every week, I have clients with XTRA mail accounts having their accounts disabled until thay log in with webmail or change their password. Another two had this happen today.

This problem surely should have been nailed back when the first compromises occured, but it seems it's forever ongoing. These clients are all people who won't change their email addresses lightly as they've been in business for many years, and have a huge network of contacts. We're talking about lawyers, doctors, and such like. Yes, we all know they should have a domain address, but that's not going to happen overnight.

It astounds me that Telecom reviewed their relationship with Yahoo, and decided to continue with their heavily flawed and vulnerable system. Surely this was a bad decision? Is anyone in Telecom big enough to do anything about this? It's simply unacceptable.




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Uber Geek
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  Reply # 836296 13-Jun-2013 13:22
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It seems to be a issue where the user has both a PC & a ipod/ipad/iphone etc using the same email a/c

Some of my clients also have the same ongoing issue. Most get denials from Telecom,
one even had the help desk blame the PC for the issue. Just BS, I tested that a/c with the workshop PC & saw the same issue. The clients PC was working 100% & had no viruses
1 Client actually got an admission from the help desk about this issue.
So this issue both does & doesnt exist
Xtra/yahoo email. It really is a 3rd world product.

The password would be rejected for anywhere from 1/2 to 4 days , the password would just work & not work randomly . Logging onto webmail would usually not clear the issue.

Xtra/yahoo email. It really is a 3rd world product.
The Yahoo spam filter also seems to be blocking ALOT of legit email (trademe,is spam, really. Have yahoo never heard of a whitelist for NZ's most popular website)
Yahoo spam filter can NO LONGER actually be turned off. You can click the setting to disable, it doesnt actually disable the filter. Yahoo have acknowledged they no longer allow the Spam filter to be disabled.
Most NZ users have no idea how much of their legit email is being gobbled up by that spam filter

Xtra/yahoo email. It really is a 3rd world product.

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  Reply # 836297 13-Jun-2013 13:24
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http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=115449

Yep, thats right telecom. This issue doesnt exist.
Blame the user instead

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  Reply # 836306 13-Jun-2013 13:26
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BT in Britain dropped yahoo after the problems, so you have to wonder why telecom decided to stay. 

I would just tell your clients to stop using xtra email accounts, and use another service, eg get a domain name.. I have never found the service particularly reliable, with legit emails going straight into the junkmail folder, and it is a problem that has been going on for years. I just have a xtra email account for newsletters and spam.

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  Reply # 836314 13-Jun-2013 13:38
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mattwnz:
I would just tell your clients to stop using xtra email accounts, and use another service,


If only it were that simple. I do tell my clients that xtra email IS NOT a professional email service & is unreliable.
They just give me a blank look & want it fixed .
It must sound like a cop out & seem like I dont want to fix the issue

Its astounding the no of busenesses still using xtra as the only/primary email adress.
Most xtra email users just have too many people they would have to contact to notify of a change in email
adress, and even then many of those contacts wont update with the new email adress if they change from xtra.

Come on Telecom. If/when these users dump xtra as a email, then they really have no reason at all to stick with Telecom as an ISP.
You have to wonder if Telecom really care.



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  Reply # 836345 13-Jun-2013 14:37
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1101:
mattwnz:
I would just tell your clients to stop using xtra email accounts, and use another service,


If only it were that simple. I do tell my clients that xtra email IS NOT a professional email service & is unreliable.
They just give me a blank look & want it fixed .
It must sound like a cop out & seem like I dont want to fix the issue

Its astounding the no of busenesses still using xtra as the only/primary email adress.
Most xtra email users just have too many people they would have to contact to notify of a change in email
adress, and even then many of those contacts wont update with the new email adress if they change from xtra.

Come on Telecom. If/when these users dump xtra as a email, then they really have no reason at all to stick with Telecom as an ISP.
You have to wonder if Telecom really care.




I think isps would prefer not to provider email. It is expensive to support, and they don't really gain anything from it, apart from it keeping customers sticking to an ISP. This is why I think the big ones tend to contract it out. Strictly speaking the problem is with yahoo and not telecom, but telecom have to take responsibility for problems with services they contract out.

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  Reply # 836350 13-Jun-2013 14:48
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1101:  Most get denials from Telecom,


That is my problem with ISPs I have found, their frontline staff try to blame anything else, before actually investigating it themselves. Maybe it is a lack of technical knowledge on their part, and they are just following a flowchart. I do sometimes wonder if their frontline staff have all the facts on the status of their network, and all the known problems. This applies to many ISPs.

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Ultimate Geek
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  Reply # 836374 13-Jun-2013 15:09
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My parents get this very issue intermittently.

They use multiple devices (laptops, iphone, ipads etc) and they will just stop working. I was there for when it happened once and you could retrieve mail fine on the laptop & via webmail but everything else would stop.

Conversely I have never had the issue but am actively not using Telecom email address as much as I can after the breaches so obviously not a great comparison.




 

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  Reply # 836426 13-Jun-2013 16:22
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mattwnz:
1101:  Most get denials from Telecom,


That is my problem with ISPs I have found, their frontline staff try to blame anything else....


Its not just ISPs
I used to do warranty printer repairs for a certain Brand. I was told (by the Aus head Office), in no uncertain terms, that particular known design faults were NEVER to be mentioned to anyone, even when that printer was being 'repaired' because of these design faults.
Many Companies will deny deny deny, or simply not inform the help desk of known embarrassing issues: which amounts to denial.

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