When in store all the signs say check the T&C's online and when I asked the guy in-store he said I'd be eligible and the T&C's are online (they can be found here http://www.telecom.co.nz/mobile/galaxys4/?pid=int472)
The ones I'm interested in state
- The Free 1GB per month for 12 months is only for customers who purchase the Samsung Galaxy S4 device on any Postpaid Smart Open or Smartphone Plan.
- At the end of the 12 months the 1GB data will become chargeable and we will advise you of the applicable charge at that time.
- Offer valid until 30 of June or whilst stocks last.
- The free 1GB bolt-on can only be applied at point of purchase of the Samsung Galaxy S4 device with the customer’s chosen plan
Now I'm already a postpaid customer, and when I asked the guy in-store he said to get the free gig you had to go online (I read the term about the bolt on being applied at the point of purchase afterwards) to get the data.
Once I realised the store should have done it I rang 123 to see if they could do it for me, they then informed me that I wasn't eligible for the bolt on anyway because I was already a customer and that the free bolt on was for New customers only.
When I pointed to them to say that that’s not what the terms and conditions say, they said well sorry but that is what my screen says. The store has also agreed with them and also the online support.
I believe they are in breach of the fair trading act namely the point of "fine print" "special offers and conditions" and also probably "bait advertising" - found http://www.comcom.govt.nz/special-offers-and-competitions/
I don’t really want to have to complain to the commerce commission but it was a pretty big reason that I purchased the phone
Trusted
