I have for some months now been noticing a gradual decline in the SMS service level - there are some days where most SMS's get dropped.
It is extremely annoying, especially if you have a device built for txt'in (like the Treo's). When calling the Telecom service they expect you to provide 3 specific instances with accurate "send" times, etc. - which is a rather ridiculous attempt to shift the effort to the client in my view.
I'm starting to get really peeved about this - for one because I rely on SMS a lot in my work, but secondly because I have yet to see a Telecom bill with a discount for "service interruptions".
Casual conversations with other Telecom users suggest that other people are experiencing this as well... Any thoughts on what to do with this? Customer service is useless - so who do we deal with??
J