Static IP on Bigpipe - feedback requested

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BigPipeNZ

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#144171 9-May-2014 15:52

Hi everyone,

Probably the most requested feature for Bigpipe is Static IP.

Now that we have a bit of breathing room, we'd like to look into it and get some feeback from you guys on the best way to implement.

Looking around, most ISPs either don't do it at all on their unlimited plans, or tend to offer it for a monthly fee of between $5-$20.

We're thinking about being a bit different and simplifying the whole thing by doing it for a one-off fee instead of a monthly charge. That means you get to keep it as long as you are with us, whether that's 3 months or 3 years, and you never pay anything extra after that first charge.

Do you like this idea?

If so, what you think would be a fair price for that one-off charge?

Thanks in advance for the feedback.

bigpipe.co.nz
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#1040915 9-May-2014 16:17

One off is a great idea but I would hate to see it being abused so a reasonably high price would keep the proportions even. I'd aim for between $50-$800 as at that rate it would only be equal to a year or two with other providers and would help keep customer retention and loyalty.

kodiaknz

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#1040917 9-May-2014 16:23

I think I'd be happy to pay around $100 for it.

If I compare it to messing around and paying for a DynDNS setup, UnblockUS service that is not great on dynamic IPs, not to mention using IPv6 tunnel providers like SixSX (until Bigpipe provide an IPv6 service), then $100 seems not too bad a figure to get rid of all that complexity and additional work.

Coming from Voda/Telstra cable which always had fixed IPs, having a dynamic has been a change in the way I have had to think about dealing with these things - especially as I'm running a Mikrotik router which does not have things like built in DynDNS options.

At a push a maximum of two months of the service I'm signed up for, so $79 x2 = $158.

Zeon

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#1040918 9-May-2014 16:25

Static IPv6?

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littlehead

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#1040920 9-May-2014 16:29

My initial gut price when I read this was $50 inc GST however, having thought on it a little, I could easily see this being $100 inc GST or more. Three digits adds a little psychological barrier to those who may want one but not need one. I don't need a static IP, but if it was cheap enough I might get one "just in case" or "in case the price goes up in the future" which is something you would want to avoid.

As a little aside, just for my curiosity, could BigPipe tell us approximately what percentage of customers have opted in for a public IP?

BigPipeNZ

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#1040930 9-May-2014 16:53

Zeon: Static IPv6?

No, still IPv4 for now.

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BigPipeNZ

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#1040932 9-May-2014 16:56

littlehead: My initial gut price when I read this was $50 inc GST however, having thought on it a little, I could easily see this being $100 inc GST or more. Three digits adds a little psychological barrier to those who may want one but not need one. I don't need a static IP, but if it was cheap enough I might get one "just in case" or "in case the price goes up in the future" which is something you would want to avoid.

As a little aside, just for my curiosity, could BigPipe tell us approximately what percentage of customers have opted in for a public IP?

It's around 10%

bigpipe.co.nz
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Regs

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Snowflake

#1040939 9-May-2014 17:06

if you make it too high then you break the 'no contract,leave anytime' message... I would have preferred a small add-on per month

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#1040947 9-May-2014 17:37

Correction to mine: $50-$80..... one extra zero made everything just a little mad.

coffeebaron

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#1040987 9-May-2014 18:07

$25-$49.95 one off "set-up charge"

Another option free "sticky" IP address.

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richms

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#1041023 9-May-2014 19:03

How about a free/really cheap dynamic dns option managed by you so I dont have to worry about stupid routers doing updates and expirations and whatever service I use deciding to shut down their free option just after I move to it because the last one shut down their free plan.

Richard rich.ms

lucky015

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#1041092 9-May-2014 20:19

richms: How about a free/really cheap dynamic dns option managed by you so I dont have to worry about stupid routers doing updates and expirations and whatever service I use deciding to shut down their free option just after I move to it because the last one shut down their free plan.

This sounds like a very good idea, Perhaps username.dyn.bigpipe

Charged IP's i'd be willing to pay perhaps 20-35 currently pay $5 per month but a larger initial charge puts me off.

kodiaknz

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#1041117 9-May-2014 20:48

lucky015:
richms: How about a free/really cheap dynamic dns option managed by you so I dont have to worry about stupid routers doing updates and expirations and whatever service I use deciding to shut down their free option just after I move to it because the last one shut down their free plan.

This sounds like a very good idea, Perhaps username.dyn.bigpipe

Hmm, I would rather Bigpipe gets static IPv4 (and v6) and then we can all just go and organise what ever hostname/domain service we wish after the fact without having to worry about the dynamic IP aspect.

Remember that if a Dynamic IP service has an outage then your hostname does not get updated - so remote access ceases. Having a static IP means that problem won't exist.

richms

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#1041126 9-May-2014 21:03

And if your dynamic ip provider is your isp based on their billing/authentication system then the chances of an outage that leave you with ip connectivity but no dns is quite unlikely compared to a 3rd party

Richard rich.ms

kyhwana2

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#1041168 9-May-2014 22:29

So, are you giving out /56 ipv6 static ranges as well? (apparently no)..

Given that people's DSL modems are on 24/7, they're using a IPv4 address 24/7/365. So how do you get off charging for a static IPv4 address in this case?
(Is this just that fact that your billing/radius/etc backends aren't up to handling this? That's pretty slack given it's 2014 and APNIC ran out of v4 in 2011.. It's been literally over 3 years and you havn't gotten around to rolling out v6.. If you give out a public v4, it should be static, since it will be in use by the same customer 24/7. If you give out a v4 and you aren't charging for it, I don't see how you get off charging for it to be static...)

Detruire

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#1041210 10-May-2014 00:13

I'm currently with Slingshot who provide me with a static (well, close enough: I've only had it change three times in almost five years) IP address at no additional cost on their unlimited NDSL plan. This suits me just fine, and I'm certain that most other people would be happy enough with such a setup.

With Bigpipe, however, you need the static IP option if you don't want to be dumped into a CGNAT pool, which I'm sure is why most people requesting static IPs are doing so. If I am correct, you can't accurately compare your proposed pricing against what other ISPs are charging for their "static IP" option. Instead, you should be referencing what they charge for their "no CGNAT" option.

rm *

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