Telecom T3G Data outage?

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom T3G Data outage?

SNicolle

543 posts

Ultimate Geek
+1 received by user: 6

#15736 5-Sep-2007 18:57

Myelf and multiple colleagues were experincing issues with our Sierra Wireless 580 cards on Telecom. Is anyone aware of any outage, I am Wellington based however it apparently also effected staff in New Plymouth as well.

Mattnzl

282 posts

Ultimate Geek
+1 received by user: 70

#85491 5-Sep-2007 19:21

I had a call from one of our workers in Tauranga who couldn't get his AC580 to work at about 5pm.

n00dy

482 posts

Ultimate Geek
+1 received by user: 3

Lifetime subscriber

#85495 5-Sep-2007 19:31

I have problems off & on over the last 2 days with data access, been very reliable up to now, wonder if changes are afoot

cokemaster

Exited
4937 posts

Uber Geek
+1 received by user: 1089

Retired Mod

Trusted

Lifetime subscriber

#85502 5-Sep-2007 20:34

Was having issues earlier today, however looks like its going ok now.

webhosting

Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!

pcruthven

162 posts

Master Geek
+1 received by user: 1

#85553 6-Sep-2007 09:33

Was told it was a nation wide issue for most users, was fixed overnight.
Tested my card twice today and all is ok now.
Very frustrating trying to contact Telecom yesterday because of all the crappy bubble issues.

alphapix

1 post

Wannabe Geek

#86109 10-Sep-2007 15:48

I've been having problems for about 2 weeks and the help desk can't give timeline for it being fixed. Seems it is pretty random as to who/where the problem is. I was talking to a telecom retailer who said in their office they have two guys with the same card...one works fine and the other is having problems!

The help desk reply was "We know there's a problem, we don't know what it is so we don't have any idea when it will be fixed"

They are logging customers complaints and thats it.....when I asked about refund/compensation for an un-usable service I was told that once they find out what the problem is and find a fix they will look at each logged customer and determine the compensation based on how badly effect they are......SO if you have a problem make sure you get it logged asap!!

JC