No PTR?

Forums › Spark New Zealand (including Skinny and BigPipe) › No PTR?

SirHumphreyAppleby

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#171911 5-May-2015 11:02

I have just been informed by Bigpipe support that they cannot set PTR records. That seems like quite a significant omission, so hopefully it's just not something support routinely handles.

I originally specified a PTR when I set up my static IP, and was not informed at the time that this wasn't offered. I assumed my request was overlooked at the time, as it was submitted early and there were a few delays with the static offering. Every other ISP I've used has allowed me to set this, even on a residential connection.

The lack of a PTR is causing problems for mail delivery, which would mostly be overcome by simply having any PTR at all, even a generic one. A small number of servers insist on the HELO matching the PTR, but that's an RFC violation anyway.

During the delay implementing statics, and since, most mail was configured to be sent via a VPS in the US. This was originally done so I could cancel my old connection, but causes another set of problems due to IP blacklists and spammers using VPS hosts. My NZ IP is clean according the RBLs I checked.

Dynamic

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#1298425 5-May-2015 14:30

Bigpipe are not a business ISP, and this is business functionality.

it is also 'enthusiast' functionality. I'm an enthusiast with an in-house mail server, and I want that functionality. My BigPipe install went live a few days ago but I've not had time to shift much across to it - my gear is still mostly using our VDSL.

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Ragnor

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#1298509 5-May-2015 16:50

If you want a PTR record you probably need to go with a business ISP like Voyager, DTS etc.

BigPipeNZ

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BigPipe

#1298519 5-May-2015 17:04

I'll ask the guys, but no promises.

suspect the answer is no. It's not something we would normally do. (and neither will virtually any residential ISPs as far as I know)

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richms

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#1298522 5-May-2015 17:07

Slingshot did for me when I was with them and had a static IP. But yeah not really something that is needed for residential connections.

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SirHumphreyAppleby

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#1298524 5-May-2015 17:12

Further to the above, HD will also do this on residential connections, and indications from Snap also were that they would, as well as providing subnets (again, residential).

sbiddle

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#1298574 5-May-2015 19:09

SirHumphreyAppleby: Further to the above, HD will also do this on residential connections, and indications from Snap also were that they would, as well as providing subnets (again, residential).

And neither of those operations are really aiming at the market that BigPipe is. Both are vastly differing offerings so you can't compare them. The great thing about the ISP market in NZ is that there are 80+ offerings to chose from. You can't expect to get the same features buying the cheapest possible offering as you do paying a little more.

NonprayingMantis

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#1298919 6-May-2015 11:11

sbiddle:
SirHumphreyAppleby: Further to the above, HD will also do this on residential connections, and indications from Snap also were that they would, as well as providing subnets (again, residential).

And neither of those operations are really aiming at the market that BigPipe is. Both are vastly differing offerings so you can't compare them. The great thing about the ISP market in NZ is that there are 80+ offerings to chose from. You can't expect to get the same features buying the cheapest possible offering as you do paying a little more.

What market do you think Bigpipe is aiming at?

If you think they are the cheapest possible you must not be paying much attention to the market.

Out of the top 7 ISPs that are 'known' brands, 4 are priced the same, or cheaper, than Bigpipe for unlimited naked ADSL

Slingshot unlimited ADSL - $79
Vodafone unlimited ADSL - $79 (when you have mobile discount)
Flip unlimited ADSL - $74
Trustpower unlimited ADSL - $49 (although that only applies for first 12 months, it's still only $79 after that)

('Unlimited Internet' also prices unlimited ADSL at $69, but I don't consider them to have any credibility, being owned by HDnet)

Aside from Snap, the other big ISPs aren't even that much more expensive.

They price naked unlimited ADSL at:

Spark price is $89
Snap price is $95
Orcon price is $85

And furthermore almost all of the above ISPs listed also offer plans that are cheaper than $79, albeit without unlimited data.

TL:DR if you think Bigpipe is the cheapest, and is going for the cheapest market, maybe you're just wrong.

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SirHumphreyAppleby

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#1299051 6-May-2015 13:32

NonprayingMantis:What market do you think Bigpipe is aiming at?

Yesterday was the first time that I felt BigPipe were aiming more at the consumer market, mainly due to their now offering six months of free Lightbox as an incentive for joining.

Previously, their point of distinction was that they offered what we need at a fair price, with good support, handled by knowledgeable people via e-mail (and Geekzone). Most non-technical people want a 'modem' shipped to them, pre-configured, ready to go, with the assurance that they can speak to (or yell at) someone when things go wrong. They expect customer service to provide all the answers.

BigPipe targets a market where the end user has at least some basic knowledge, and places a level of responsibility on the user. While trivial to us, for many people that knowledge is far more than they care to acquire. If they don't have regular Internet access via other means, or don't own a smart phone with a data plan (or don't know how to switch off WiFi on their phone when their DSL connection goes down), BigPipe really isn't for them. So, IMO, BigPipe is actually more suited to prosumer customers than the mass consumer market.

sbiddle

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#1299074 6-May-2015 13:43

SirHumphreyAppleby: BigPipe is actually more suited to prosumer customers than the mass consumer market.

I disagree entirely. BigPipe is positioned as a (as much as I dislike the world) disruptive product, It's there solely to compete primarily with Callplus offerings and aimed at users who know a thing or two and want a cheap price. Just because a product is aimed at a so called "prosumer" market doesn't mean it's going to, or should offer the same functionality.

BigPipe exists in parallel with Skinny, the only problem being Skinny has enveloped into competition from Spark rather than competing with 2d and VF, which starts to pose some difficult questions for Spark as to where the brand should head.

BigPipeNZ

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#1299219 6-May-2015 16:19

SirHumphreyAppleby:
NonprayingMantis:What market do you think Bigpipe is aiming at?

Yesterday was the first time that I felt BigPipe were aiming more at the consumer market, mainly due to their now offering six months of free Lightbox as an incentive for joining.

Previously, their point of distinction was that they offered what we need at a fair price, with good support, handled by knowledgeable people via e-mail (and Geekzone). Most non-technical people want a 'modem' shipped to them, pre-configured, ready to go, with the assurance that they can speak to (or yell at) someone when things go wrong. They expect customer service to provide all the answers.

BigPipe targets a market where the end user has at least some basic knowledge, and places a level of responsibility on the user. While trivial to us, for many people that knowledge is far more than they care to acquire. If they don't have regular Internet access via other means, or don't own a smart phone with a data plan (or don't know how to switch off WiFi on their phone when their DSL connection goes down), BigPipe really isn't for them. So, IMO, BigPipe is actually more suited to prosumer customers than the mass consumer market.

so talking to the network peeps, we can do this for you on the following conditions

1) It's a one-off. We don't have any intention of making this a 'product', so it won't be something we'll be doing on a regular basis, putting on our website or anything like that.
2) We can't guarantee anything about it. It will be done on a 'best efforts' basis (just like everything else with a residential ISP)
3) all our other terms and conditions still apply (i.e. don't use it for spamming or anything else not very nice)

If you're ok with that, then just PM me your email address and I'll get it underway.

cheers

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Dynamic

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#1299292 6-May-2015 17:43

Thank you BigPipeNZ :)

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