So I have been trying to move form Spark to BigPipe. Spoke to Spark number of times as I believe I need to give them 30 days notice. They keep telling me that I can't give the notice, it has to be done by other ISP on the order or something that they will take over the services after 30 days of informing to Spark. Now, BigPipe say something else, "When it comes to 30 days notice, this is about the billing arrangements between you and Spark. You'll need to let them know what date you would like to cancel and then we can submit the transaction for a few days before so that there is no down time." Now I have spoken to different people and departments in Spark and they all seem to say the same thing that I can't give notice myself.
this is becoming quite frustrating. Can someone from Spark please advise?