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penfald

94 posts

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#181153 4-Oct-2015 20:59
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After signing up with Spark I was originally told I would be connected on Sept 25. When I phoned for an update I was told that due to difficulties it was now October 17. I asked for the reason and was told a tier 3 support person would need to contact me. I waited they never called. I said I was concerned because my contract with Orcon finished on Oct 9 but was told not to worry as you don't get disconnected until the new connection is made.

I got no callback from a tier 3 person so phoned a couple of days later and was told an urgent email was sent to tier 3 to contact me. They never did. I was also assured by this person that Orcon would not disconnect me.

On Sept 28 Orcon disconnected me.

When I contacted Spark again they said they would arrange for me to be connected. I got an automated text saying I would be connected on Oct 1. Around midday I got a phone call, not sure if from Spark or Chorus telling me they would need to disconnect my line. I said not a problem as I had no connection. They said they would call back when the work was done. They never called and I ended up with a phone line but no Internet.

Contacted Spark by online messaging at 5pm and was told I was a broadband waiter. I requested I got a call back from tier 3. I got no call.

On Saturday phoned at 9am and was assured I would get a callback real quick as the day was new. Never got a call back. I was also told that the file did not say I was a broadband waiter just that there were no connections. I assume this is on Spark equipment not Chorus

On Sunday phoned at 9am and was told I would get a phone call from the tier 1 person with an update at 11am by the man I spoke to or a call from tier 3. Never heard from him or tier 3

I am now in a position where Orcon say they can connect me and I have no choice but to go with it as I don't know if I only have to wait for a couple of days or a month. As my job title is Network Manager I don't feel I can be without Internet for long

Not sure what Spark might charge me also

Any comments most welcome


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coffeebaron
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  #1399853 4-Oct-2015 21:05
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Why did Orcon disconnect you?




Rural IT and Broadband support.

 

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sbiddle
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  #1399857 4-Oct-2015 21:12
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coffeebaron: Why did Orcon disconnect you?


If you read the OP's existing thread he requested a disconnection.

http://www.geekzone.co.nz/forums.asp?forumid=82&topicid=181083



coffeebaron
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  #1399882 4-Oct-2015 21:59
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So how is this Spark's fault?




Rural IT and Broadband support.

 

Broadband troubleshooting and master filter installs.
Starlink installer - one month free: https://www.starlink.com/?referral=RC-32845-88860-71 
Wi-Fi and networking
Cel-Fi supply and installer - boost your mobile phone coverage legally

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com




penfald

94 posts

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  #1399890 4-Oct-2015 22:32
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Not Sparks fault that I got disconected. The problem with Spark is they won't communicate and explain when I am likely to get connected, or even to say they don't know. Also the mixed messages about why I cannot be connected. Is it lack of room on their racks or Choruses equipment. I need to know so I can make educated decisions

haysking
50 posts

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  #1399922 5-Oct-2015 00:11
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most likely spark don't know when a port would be free orcon discounted you so the port go to the next in line the connection should went though a switch with spark you would of just end up paying orcon a extra month for that 30 day notice period  then you would of keep that port
 
please correct me if I am wrong



Hayden

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