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94 posts

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# 181153 4-Oct-2015 20:59
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After signing up with Spark I was originally told I would be connected on Sept 25. When I phoned for an update I was told that due to difficulties it was now October 17. I asked for the reason and was told a tier 3 support person would need to contact me. I waited they never called. I said I was concerned because my contract with Orcon finished on Oct 9 but was told not to worry as you don't get disconnected until the new connection is made.

I got no callback from a tier 3 person so phoned a couple of days later and was told an urgent email was sent to tier 3 to contact me. They never did. I was also assured by this person that Orcon would not disconnect me.

On Sept 28 Orcon disconnected me.

When I contacted Spark again they said they would arrange for me to be connected. I got an automated text saying I would be connected on Oct 1. Around midday I got a phone call, not sure if from Spark or Chorus telling me they would need to disconnect my line. I said not a problem as I had no connection. They said they would call back when the work was done. They never called and I ended up with a phone line but no Internet.

Contacted Spark by online messaging at 5pm and was told I was a broadband waiter. I requested I got a call back from tier 3. I got no call.

On Saturday phoned at 9am and was assured I would get a callback real quick as the day was new. Never got a call back. I was also told that the file did not say I was a broadband waiter just that there were no connections. I assume this is on Spark equipment not Chorus

On Sunday phoned at 9am and was told I would get a phone call from the tier 1 person with an update at 11am by the man I spoke to or a call from tier 3. Never heard from him or tier 3

I am now in a position where Orcon say they can connect me and I have no choice but to go with it as I don't know if I only have to wait for a couple of days or a month. As my job title is Network Manager I don't feel I can be without Internet for long

Not sure what Spark might charge me also

Any comments most welcome


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  # 1399853 4-Oct-2015 21:05
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Why did Orcon disconnect you?




Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


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  # 1399857 4-Oct-2015 21:12
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coffeebaron: Why did Orcon disconnect you?


If you read the OP's existing thread he requested a disconnection.

http://www.geekzone.co.nz/forums.asp?forumid=82&topicid=181083



 
 
 
 


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  # 1399882 4-Oct-2015 21:59
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So how is this Spark's fault?




Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com




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  # 1399890 4-Oct-2015 22:32
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Not Sparks fault that I got disconected. The problem with Spark is they won't communicate and explain when I am likely to get connected, or even to say they don't know. Also the mixed messages about why I cannot be connected. Is it lack of room on their racks or Choruses equipment. I need to know so I can make educated decisions

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  # 1399922 5-Oct-2015 00:11
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most likely spark don't know when a port would be free orcon discounted you so the port go to the next in line the connection should went though a switch with spark you would of just end up paying orcon a extra month for that 30 day notice period  then you would of keep that port
 
please correct me if I am wrong



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