After signing up with Spark I was originally told I would be connected on Sept 25. When I phoned for an update I was told that due to difficulties it was now October 17. I asked for the reason and was told a tier 3 support person would need to contact me. I waited they never called. I said I was concerned because my contract with Orcon finished on Oct 9 but was told not to worry as you don't get disconnected until the new connection is made.

I got no callback from a tier 3 person so phoned a couple of days later and was told an urgent email was sent to tier 3 to contact me. They never did. I was also assured by this person that Orcon would not disconnect me.

On Sept 28 Orcon disconnected me.

When I contacted Spark again they said they would arrange for me to be connected. I got an automated text saying I would be connected on Oct 1. Around midday I got a phone call, not sure if from Spark or Chorus telling me they would need to disconnect my line. I said not a problem as I had no connection. They said they would call back when the work was done. They never called and I ended up with a phone line but no Internet.

Contacted Spark by online messaging at 5pm and was told I was a broadband waiter. I requested I got a call back from tier 3. I got no call.

On Saturday phoned at 9am and was assured I would get a callback real quick as the day was new. Never got a call back. I was also told that the file did not say I was a broadband waiter just that there were no connections. I assume this is on Spark equipment not Chorus

On Sunday phoned at 9am and was told I would get a phone call from the tier 1 person with an update at 11am by the man I spoke to or a call from tier 3. Never heard from him or tier 3

I am now in a position where Orcon say they can connect me and I have no choice but to go with it as I don't know if I only have to wait for a couple of days or a month. As my job title is Network Manager I don't feel I can be without Internet for long

Not sure what Spark might charge me also

Any comments most welcome