Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


18 posts

Geek


Topic # 185728 2-Dec-2015 22:07
Send private message

I ask as I've been waiting a long time for what I assumed was a simple bit of work and I get nowhere with Spark chat promising to follow it up and call me back ....and I hear nothing

I ordered the upgrade on line and Spark confirmed the order, gave an account number and a date for the upgrade ....but no upgrade has taken place.

Hence my question about what actually has to happen here and is it simple or complicated?

Create new topic
19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1439600 2-Dec-2015 22:07
Send private message

Simple



18 posts

Geek


  Reply # 1439608 2-Dec-2015 22:16
Send private message

OK, so why do Spark make such a meal of it and tarnish their brand in the process?

I see advice elsewhere on the forum that it's Chorus that's at fault not Spark, but my contract is with Spark so I'm entitled to expect them to deliver a timely an effective service to me, their customer, and manage their service delivery partner if necessary to meet their obligations.

Or am I in a different world where the normal rules of business don't apply?

388 posts

Ultimate Geek
+1 received by user: 55


  Reply # 1439615 2-Dec-2015 22:34
Send private message

Also requested change from 100/20 to 200/200. Ordered 22nd Nov. Got email on 24th advising there is a system issue preventing the change and it was expected to be resolved by 1st Dec (yesterday). Got an email yesterday stating the issue is still unresolved and will be updated once its resolved. I have at least been kept in the loop.

edit: fix typo

3142 posts

Uber Geek
+1 received by user: 1681

Subscriber

  Reply # 1439620 2-Dec-2015 22:50
One person supports this post
Send private message

AndyT: OK, so why do Spark make such a meal of it and tarnish their brand in the process?

I see advice elsewhere on the forum that it's Chorus that's at fault not Spark, but my contract is with Spark so I'm entitled to expect them to deliver a timely an effective service to me, their customer, and manage their service delivery partner if necessary to meet their obligations.

Or am I in a different world where the normal rules of business don't apply?


I tend to agree, but Chorus are kind of a law unto themselves and it's not like the ISP's can just walk away from them, or change suppliers. The government in its infinite(ly small) wisdom decided to give Chorus a virtual monopoly, and I suspect many telco staff get just as frustrated at Chorus as their customers do.






Information wants to be free. The Net interprets censorship as damage and routes around it.

 

Thinking about signing up to BigPipe? Get $20 credit with my referral link.


795 posts

Ultimate Geek
+1 received by user: 261

Trusted

  Reply # 1439624 2-Dec-2015 23:04
Send private message

An order to change UFB speeds with Chorus can generally be completed in one or two business days. No tech should be required, all that needs to be done is update the config on the ONT. How long it takes for an ISP's provisioning process to place the order is another matter.

26499 posts

Uber Geek
+1 received by user: 6041

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 1439698 3-Dec-2015 08:35
One person supports this post
Send private message

Lorenceo: An order to change UFB speeds with Chorus can generally be completed in one or two business days. No tech should be required, all that needs to be done is update the config on the ONT. How long it takes for an ISP's provisioning process to place the order is another matter.


Spark also need to send a new router as they don't supply a Gigabit one on 100Mbps and lower plans.

Plan changes are very simple and the issues you're having sound like they 100% a Spark issue and nothing to do with Chorus.



807 posts

Ultimate Geek
+1 received by user: 669

Trusted
Spark NZ

  Reply # 1439756 3-Dec-2015 10:19
Send private message

Hi Andy,

Please PM me with your account number and the address of the connection and I will find out what the story is with your speed change.




The views expressed by me are not necessarily those of my employer Spark NZ Ltd

4360 posts

Uber Geek
+1 received by user: 1734


  Reply # 1439793 3-Dec-2015 11:30
Send private message

It's simple.  Spark just have to increase your monthly charge.




Mike

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.