Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Forums › Spark New Zealand (including Skinny and BigPipe) › What actually has to happen to upgrade from 100Mbps to 200Mbps naked UFB?
AndyT

166 posts

Master Geek
+1 received by user: 10


#185728 2-Dec-2015 22:07
Send private message

I ask as I've been waiting a long time for what I assumed was a simple bit of work and I get nowhere with Spark chat promising to follow it up and call me back ....and I hear nothing

I ordered the upgrade on line and Spark confirmed the order, gave an account number and a date for the upgrade ....but no upgrade has taken place.

Hence my question about what actually has to happen here and is it simple or complicated?




Rgds Andy T

Create new topic
johnr
19282 posts

Uber Geek
+1 received by user: 2526
Inactive user


  #1439600 2-Dec-2015 22:07
Send private message

Simple



AndyT

166 posts

Master Geek
+1 received by user: 10


  #1439608 2-Dec-2015 22:16
Send private message

OK, so why do Spark make such a meal of it and tarnish their brand in the process?

I see advice elsewhere on the forum that it's Chorus that's at fault not Spark, but my contract is with Spark so I'm entitled to expect them to deliver a timely an effective service to me, their customer, and manage their service delivery partner if necessary to meet their obligations.

Or am I in a different world where the normal rules of business don't apply?




Rgds Andy T

firefuze
510 posts

Ultimate Geek
+1 received by user: 85


  #1439615 2-Dec-2015 22:34
Send private message

Also requested change from 100/20 to 200/200. Ordered 22nd Nov. Got email on 24th advising there is a system issue preventing the change and it was expected to be resolved by 1st Dec (yesterday). Got an email yesterday stating the issue is still unresolved and will be updated once its resolved. I have at least been kept in the loop.

edit: fix typo



Lias
5655 posts

Uber Geek
+1 received by user: 3978

ID Verified
Trusted
Lifetime subscriber

  #1439620 2-Dec-2015 22:50
Send private message

AndyT: OK, so why do Spark make such a meal of it and tarnish their brand in the process?

I see advice elsewhere on the forum that it's Chorus that's at fault not Spark, but my contract is with Spark so I'm entitled to expect them to deliver a timely an effective service to me, their customer, and manage their service delivery partner if necessary to meet their obligations.

Or am I in a different world where the normal rules of business don't apply?


I tend to agree, but Chorus are kind of a law unto themselves and it's not like the ISP's can just walk away from them, or change suppliers. The government in its infinite(ly small) wisdom decided to give Chorus a virtual monopoly, and I suspect many telco staff get just as frustrated at Chorus as their customers do.




I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup. Opinions are my own and not the views of my employer.

Lorenceo
904 posts

Ultimate Geek
+1 received by user: 336

Trusted

  #1439624 2-Dec-2015 23:04
Send private message

An order to change UFB speeds with Chorus can generally be completed in one or two business days. No tech should be required, all that needs to be done is update the config on the ONT. How long it takes for an ISP's provisioning process to place the order is another matter.

sbiddle
30853 posts

Uber Geek
+1 received by user: 9996

Retired Mod
Trusted
Biddle Corp
Lifetime subscriber

  #1439698 3-Dec-2015 08:35
Send private message

Lorenceo: An order to change UFB speeds with Chorus can generally be completed in one or two business days. No tech should be required, all that needs to be done is update the config on the ONT. How long it takes for an ISP's provisioning process to place the order is another matter.


Spark also need to send a new router as they don't supply a Gigabit one on 100Mbps and lower plans.

Plan changes are very simple and the issues you're having sound like they 100% a Spark issue and nothing to do with Chorus.

 
 
 
 

Stream your favourite shows now on Apple TV (affiliate link).
Wheelbarrow01
1784 posts

Uber Geek
+1 received by user: 2638

Trusted
Chorus

  #1439756 3-Dec-2015 10:19
Send private message

Hi Andy,

Please PM me with your account number and the address of the connection and I will find out what the story is with your speed change.




The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

MikeAqua
8024 posts

Uber Geek
+1 received by user: 3817


  #1439793 3-Dec-2015 11:30
Send private message

It's simple.  Spark just have to increase your monthly charge.




Mike

Create new topic








Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Updates »

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.








RSS feeds
Main feed
Forums feed
Copyright
©2002-2026 Geekzone®
Site features
Geekzone BI dashboard
Geekzone Badges
Geekzone Status Page

 

Site Information
Subscribe to Geekzone
Privacy Statement
Forum Usage Guidelines (FUG)
Advertising
Trademark and copyright