My broadband connection was down on Friday 1st Feb and I assumed it was just a temporary outage. Saturday I called Telecom and opened a case number with their infuriating automated  response system. The helpdesk person  (have the outsourced to manila? ) was not helpful and provided no useful checks or oultion. My system has been running for 2 + years without any changes to my router modem in the last month. After getting through the checklist with them they assured me someone would call back in 15 mins. After 90 mins I decided to call them again. This time I spoke with what sounded like a technician and he suggested that TCP/IP protocol was not being authenicated for my port. He requested a reset of the line and presto I was online!. For about 3 minutes. I called back and spoke to somene else. They siad they would request a line reset which might take 30 mins to complete. That was last night.

This morning I'm still without broadband. Another call provided less than helpful support. I was asked to call my modem manufacturer Dynalink "to ensure my user id and password are stored in the modem correctly (They no longer support the RTA220 though it came in a box supplied by XTRA!)  Knowing that my modem can't be the issue (I've have checked the userid / password and substituted a backup RTA220) I requested a technical support call so I can speak with someone who has some knowledge outside their automated flowchart system.

Any one else had this kind of probelm recently ?

Thinking of moving ISP to one that can provide service and technical support - any recommendations?