I just switched from Spark NZ to Slingshot because my Spark ADSL connection died with errors like these.
Connection could not be established: Could not bring up link
Your DSL connection is down. Verify that your Technicolor Gateway is correctly
connected to your phone line. If the problem persists, check your documentation.
I was using a Telecom Technicolor TG582n modem with a Telepermit filter also provided by Telecom ( before
they became Spark ). Over a period of three days the connection kept dropping out and then it just died.
I spent a day on the phone with Spark support who diagnosed "noise on the line" that apparently wasnt their
fault. They said that they would send an engineer out and I would probably be liable for the costs to
investigate / fix. I saw red and terminated the contract and the connection.
I signed up with Slingshot and received an ADSL2 modem in the post with a C10 ADSL2 filter. The modem is a
NetCom Wireless NB604N. I connected it up on the line same and it worked first time.
So my question is .. why ? Was it just that the kit that I had been left with from Telecom was outdated ?
Why could Spark/Telecom not have determined that with a few questions and tests ?
Im now connected again, with Slingshot, but Ive got to say Spark did a dire job of investigating my fault and
charged me a fee to terminate my contract .. "thanks for that Spark !".
Thanks in advance for any topis / advice