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25 posts

Geek


# 19645 25-Feb-2008 10:24

Was with Telecom some months ago with home phone and ADSL. It was on the go large plan, $49.95 per month and the limits on quota were the best. Note I live in Auckland close to an exchange which had no issues before you read on.

However back in October 2007, they put me to a speed so my downstream would measure of 8-64, I asked if there was still ADSL active, they said there may be noise on the line (later proved wrong when my new ISP took over and no issues). Then hearing about the controversial 'Go Large Ripped Customers' story I thought there gonna ask me to change plans and then my speed will be more than likely fixed.

Hey what do you know, looking for an update or ETA on the fault, Xtra said you should change plans, they never said this would fix the speed  problem but over 8 people I spoke to said the same, so to assume either an alert on the account/plan or training they've (service rep's) received to pull as many as possible off the Go Large plan.

I had 64kbps on average for 3 months approx, I asked for managers, never got any but one who said they would send a replacement modem. So it seemed like the shape speed of a normal ADSL was my 'normal' speed to them. I tested the modem - not the modem as I replaced it with another, I also replaced cabling and spoke to a Downer Engineer friend who happened to be working in the area, he confirmed there was no issues at the exchange or cable pairs being mis-jumpered etc. I also tried other computers and the same PC and modem/routers etc at a friends just to double check.

I never got the replace of the DLink 504-t Router from the DLink 502-t modem they assumed was at fault. I eventually with no one helping and the fault 'closed' on there (Xtra) task list cancelled the account and moved to another ISP. The timeframe of moving to a new ISP did not have any issues with a fault or anything like that at all.


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52 posts

Master Geek


  # 113157 26-Feb-2008 14:28
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Telecom have already admitted last year that there were issues with the Go Large plan and the speed on it. Appart from a basic test for line noise etc there isn't much else they can do regarding speed issues as you are on a plan with a known fault.

If you were on a different plan and there was a similar issue then there is a lot more they are able to do to see what is causing the speed issues.

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