Yet, despite formally advising two Spark customer representatives on separate occasions over the last three months to cancel my subscription, still the invoices keep coming.
The first rep advised she would cancel, but the invoices kept coming. I nearly fell over when the second rep told me some months later that the first rep wasn't authorised to take cancellation requests. I formally advised him to cancel, he said another division would have to call me. They never did, and a month later yet another invoice arrives. WTF?!
BTW, the reason my Spark contract was not cancelled initially way back in Feb was that Vodafone failed to advise Spark of the switch. When this became apparent, Vodafone readily agreed to credit my account for the value of the Spark account up until I contacted the first Spark rep.
Top service from Vodafone, but what's up with Spark's internal systems?