My uncle set up a new connection for Spark Broadband and Landline last month and to this date he still has NO SERVICE. His phone has no dial tone and we have booked for a technician 3 times already.

The first time the technician went to the wrong house because the customer service rep sent him to the WRONG suburb (same street name). The tech went to Eastbourne when we are in Lower Hutt Central. My uncle was also given his telephone number from this rep because he received no confirmation letter or anything apart from the Modem, which oddly was sent to the right address. The number Spark gave him has a dial code of 562 which is no where Lower Hutt central exchange. We suspected that they must have connected his broadband service to the wrong address (same street name but a different suburb) and we were right. They told him that they connected his broadband service and sent the technician to the other address, so they waived all the call out fees and transferred his account to another number which had an dial code of 569. They told him that a technician will be there next week to set it up. 

Finally we thought the problem will be fixed but nope. The first technician was a Chorus tech and they told him that its impossible to get Spark connected due to the location of the power pole outside his house. The tech recommended him to go with Vodafone as it was set up and ready to go. The next morning a tech specialist from Spark came over and told him that they need council consent and it would cost a lot of money to get Spark connected. My uncle told him that he is planning on switching to Vodafone and the Spark guy said he will make note of it on his report.

Several days later he got a bill for the service and calls he apparently made. Which is not even possible because he has no dial tone on his phone and the area code 562 is not even in the same exchange to where he lives. He is happy to pay the service fees as it was not entirely Sparks fault but he wants to complain about the calls because he is afraid of getting billed in the future for calls made from this number.

He's tired calling the help desk and they say they will look into it but they dont seem to understand the situation hes in. So i've come here to ask how can he get these call bills revoked.