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330 posts

Ultimate Geek


# 204712 14-Oct-2016 07:43
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Hi, I'm hoping someone from Spark can help with the problem:

 

Problem Summary:

 

  • Had fibre installed on Wednesday 12th October. Chorus tech said that it was ready to go; 'Where's your modem?' he asked, I had to shrug in response....he left.
  • Last night my internet and phone were disconnected
  • No modem has been delivered yet
  • Rang Spark and got put through to the 'Connections Team'
  • 'Strange' they said, you can spend money to get you re-connected, you can go buy a modem at a Spark shop and we will refund you or we can courier one out to you. I chose to have one couriered. Why should I spend any money to rectify this issue?
  • Lucky I don't have a monitored alarm, depend on the internet for work and shame I couldn't tell my family and friends of alternative contact phone numbers

I think the best thing that Spark can do (and this is what I'm asking for help with) is ensure I get my modem today, delivered into my hands, so that I don't have to wait the weekend and until Monday evening to get the modem. However this seemed all too difficult on the phone with them because someone has to sign for it and I work far away from home. Surely they can spend a little extra to send it to my work today on a 'one hour delivery'. I acknowledge that it's probably Chorus' fault that this has happened, that's a different story, but why should I be inconvenienced?

 

Would someone from Spark be able to point me in the right direction to resolve the modem delivery issue?

 

Cheers.

 

 


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  # 1650814 14-Oct-2016 07:54
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What modem did you have for xDSL? Maybe you could just use that

Linux



330 posts

Ultimate Geek


  # 1650815 14-Oct-2016 07:58
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Thanks, using the existing VDSL Spark modem, I tried by simply plugging the connection into the fibre connection and it doesn't connect. Maybe it needs to be configured differently or the wire/plug is wrong?


 
 
 
 


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  # 1650816 14-Oct-2016 08:00
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The modem for Fibre is the same as used for VDSL so hard reset it then plug it in and it should just work

On Fibre the modem is just an access point

Linux



330 posts

Ultimate Geek


  # 1650823 14-Oct-2016 08:22
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OK sweet, I'll try that when I get home, assuming I don't get the new one before then. Thanks for the tip.


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  # 1650828 14-Oct-2016 08:36
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Plug it into the WAN  connection and it should go..





Regards,

Old3eyes




330 posts

Ultimate Geek


  # 1650833 14-Oct-2016 08:45
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Thanks. Is there a specific plug hole for the 'WAN connection'? The box is mounted so low to the floor that I can't see any labels on the various holes under the box, I can only feel the hole. Maybe there's an online manual I could refer to?

 

What I did last night was swap my VDSL connection into the far right hole.....


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  # 1650836 14-Oct-2016 09:01
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Google Chorus ONT and WAN port you should get a diagram

 
 
 
 


375 posts

Ultimate Geek


  # 1650838 14-Oct-2016 09:06
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If it is a Spark 630b modem, connect the ONT to the blue port on the modem with an Ethernet cable. The blue one is the Ethernet port closes to the power connection.

 

On the ONT, there are four Ethernet ports together in the middle - with power & fibre on one side and two POTS (phone) ports on the other side. You want the one furthest from the power connection/closest to the POTS ports.

 

If it is a 659(b), then the modem's WAN port is still blue but but the other end from the power supply and next to the USB port.




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Ultimate Geek


  # 1650946 14-Oct-2016 11:39
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Linux: Google Chorus ONT and WAN port you should get a diagram

 

Thanks again! Found it.




330 posts

Ultimate Geek


  # 1650949 14-Oct-2016 11:40
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huckster:

 

If it is a Spark 630b modem, connect the ONT to the blue port on the modem with an Ethernet cable. The blue one is the Ethernet port closes to the power connection.

 

On the ONT, there are four Ethernet ports together in the middle - with power & fibre on one side and two POTS (phone) ports on the other side. You want the one furthest from the power connection/closest to the POTS ports.

 

If it is a 659(b), then the modem's WAN port is still blue but but the other end from the power supply and next to the USB port.

 

 

Thanks, I'm not sure what model I have but I will check when I get home.


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  # 1650976 14-Oct-2016 11:56
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You will most likely have one of the below modem/routers:

 

HG630b (supports UFB)

 

 

TG589vn (does not support UFB)

 

    




330 posts

Ultimate Geek


  # 1650995 14-Oct-2016 12:21
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yitz:

 

You will most likely have one of the below modem/routers:

 

HG630b (supports UFB)

 

 

TG589vn (does not support UFB)

 

    

 

 

cry Mine is definitely the TG589....Now back to waiting to hear from Spark about the status of my modem....




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Ultimate Geek


  # 1651008 14-Oct-2016 12:22
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Does anyone know how I can track the status of the modem delivery?


xpd

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  # 1651014 14-Oct-2016 12:34
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tstone:

 

Does anyone know how I can track the status of the modem delivery?

 

 

Call Spark, if they say its on its way, ask for the courier ticket so you can trace it. 





XPD / Gavin / DemiseNZ

 

Server : i5-3470s @ 3.50GHz  16GB RAM  Win 10 Pro    Workstation : i5-3570K @ 3.40GHz  20GB RAM  RX580 4GB Win 10 Pro    Console : Xbox One

 

https://www.xpd.co.nz - Games, emulation, geekery, and my attempts at photography.     Now on BigPipe 100/100 and 2Talk

 

Emulation - The art of getting your $4000 PC to run an 80's system - and still fails.

 

Add me on Steam




330 posts

Ultimate Geek


  # 1651031 14-Oct-2016 13:16
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Thank you, tracking it now, delivery due next Monday, looking at the buy a modem option now. So mad that they couldn't expedite an earlier delivery.


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