Hi, I'm hoping someone from Spark can help with the problem:

Problem Summary:

• Had fibre installed on Wednesday 12th October. Chorus tech said that it was ready to go; 'Where's your modem?' he asked, I had to shrug in response....he left.
• Last night my internet and phone were disconnected
• No modem has been delivered yet
• Rang Spark and got put through to the 'Connections Team'
• 'Strange' they said, you can spend money to get you re-connected, you can go buy a modem at a Spark shop and we will refund you or we can courier one out to you. I chose to have one couriered. Why should I spend any money to rectify this issue?
• Lucky I don't have a monitored alarm, depend on the internet for work and shame I couldn't tell my family and friends of alternative contact phone numbers

I think the best thing that Spark can do (and this is what I'm asking for help with) is ensure I get my modem today, delivered into my hands, so that I don't have to wait the weekend and until Monday evening to get the modem. However this seemed all too difficult on the phone with them because someone has to sign for it and I work far away from home. Surely they can spend a little extra to send it to my work today on a 'one hour delivery'. I acknowledge that it's probably Chorus' fault that this has happened, that's a different story, but why should I be inconvenienced?

Would someone from Spark be able to point me in the right direction to resolve the modem delivery issue?

Cheers.