Hi there,

Before I start this post, I'll mention how thus far I've been more than happy with BigPipe's email customer service-- only resorting to posting here as I'm at my wits end regarding what I hoped would be a simple connection.

I ordered an ADSL connection with BigPipe a couple of weeks back, and got the "Chorus have confirmed you're connected" email about 2 weeks ago.

Upon moving into my new property, it's become pretty clear that no DSL is being supplied to the property.

A fault was lodged with Chorus, who spent a few days trying to work out what was wrong-- they settled on BigPipe having supplied them with "incorrect tracing information", meaning that they therefore couldn't work out which cabinet I should be connected to, and that it was now BigPipe's responsibility to re-lodge the fault, with the correct tracing information supplied.

I've forwarded this information to BigPipe but I'm yet to hear back, and Chorus have said that I should get back in touch with them if nothing eventuates...

My main questions are:

- Who is responsible for getting me connected if this is the problem-- Chorus or BigPipe?

- Does 'incorrect tracing information' mean that nobody can work out where I actually live? (Despite the house being on one of the main corners of the Christchurch central city...)

- What should I be asking/telling Chorus & BigPipe customer support? 

Thanks in advance, and please let me know if there's any further information I can provide that might be useful.

Simon