Client: Emails getting bounced back as spam when sent via xtra email
Try to log onto web portal. Cant. Hack username and password out of email client to ensure its not wrong. It's not.
xtramail.co.nz redirects to some other site which redirects to a spark portal with crud about checking if we have migrated .Put in email - we haven'tmigrated - surprise surprise.
Log in.
Redirects to yahooo.com
Sign in again.
Redirects to NZ yahoo.
Click on xtra mail - page not found.
Backup , click on mail - forced to sign in again.
Sign in fails.
Phone spark as reset system down.
TWO hour ZERO MINUTES - ZERO SECONDS - phone call drops. I think they are now ditching calls if the queue gets too long as the zero minutes and zero seconds is too much of a coincidence for me.
Re phone again - we're closed. Bollocks!!!
Phone again, talk gibberish to phone, get forced to choose phone number want to discuss so put in 0800 225598 - sparks number. Actually get to person. Ha ha ha.
Log in process above - gone through. Exactly same email address and password now works (copied and pasted and also typed in two different browsers.).
Got to go to yahoo mail not xtra mail log in symbol.
Mail client now open. Search for address bounced back as spam. No results in spam or sent or recevied. That's really funny as the address is inside two emails I can see in the list, where I was emailing client re the issues. opening the emails shows the exact term I'm searching for. Copy and search again - still doesnt find it. Advanced search - still doesn't find it.
Order by sender - options greyed out.
What a pile of wasted space kraps. You guys are going from bad to worse.
Oh by the way, you'll be receiving another complaint as when I ask to talk to a supervisor I do expect to be sent to a supervisor and not have some twerp hang up on me - especially as the first thing I had done was make him take my number so he could call back if he lost the call.
Just a reminder the S in ISP stands for service - how about actually providing some.
2.75 billable hours thanks to kraps stuffed systems. Client still cant get the email through.